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October 2023 by Mary R.
FYI please ensure you are not saving your credit card information as petco store is easily hacked online. I'd say this store was a victim of being hacked multiple times. Thankfully we have the man's information. Be careful everyone.
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April 2023 by DA W.
Had been running around all morning doing errands so was happy to see a restroom here. It's DISGUSTING. Has to be a health hazard. I wonder when the last time the floors were mopped. So gross. On top of that there was no hand soap or sanitizer! How do the employees keep their hands clean? I will try not to return to this place unless it is an emergency.
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March 2023 by Christy V.
Ashley ALWAYS does a great job with my little dog, Tatum. She is professional and kind. We always book with her.
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September 2021 by Google user
They have always been GREAT with our fur babies and affordable. Its a shame with covid that they can't still do the in store services. Have an appointment Monday with the tho ??
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July 2021 by Kater D.
Lisa Lisa Lisa you are our hero. This is only our 4th time bringing Poco to a groomer because it hasn't turned out also good for various reasons mainly not happy with results. We will be back. You did an exceptional job and we are delighted so is Poco. Thank you so much we highly recommend you. I
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June 2021 by George K.
Ya know.....was there the other day and had stepped up to the six foot mark and was told immediately to go back another twenty feet.I stated to the clerk that the state emergency orders have expired.She again told me to move.I at this time identify myself as a Deputy health officer and reminded her of state is no longer in effect.Did nt matter to her she was going to tell me that it is her store rules......I respect the six foot rule...I get it...but twenty feet? As a side note...found the store to be a dump...stock on pallets in isle..very unkept.Will not EVER shop this company again.
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June 2021 by Andrea M.
anyone thinking about going to the "grooming dept." at this location woodbury ave., portsmouth, nh, think twice!!! the "grooming manager" ashley is one of the most rude and inconsiderate people i have ever met! and we've been the customer service industry longer than probably before she was out of diapers. she absoululty made me feel discriminated against she absoululty does not care about your furry. family member!! she's very good at putting up a front,but as soon as you have a question about why something is done, her true colors come out!! she cut the pad on our service pup and we found over 5 skin burns from clippers, because she doesn't understand how to use them properly!! she also didn't bother to clean his sanitary areas. come on!!?? really?? we have to tell you not to forget that?? remember, she's the "grooming manager" oh and don't bother going to this store's manager, tina, her and ashley are besties. lol. so to finish up, we just wanted to make sure, if anyone is thinking about using this grooming store????????think twice!!!!!think three times,it's just not worth it. don't put your family member thru it! mom and dad of ................
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May 2021 by Karin Doyle
The team was great. I really enjoyed the ease of getting the needed vaccinations done without a delay. Thank you so much for offering a great service.
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January 2021 by Kymberly Jewett
They have always been GREAT with our fur babies and affordable. Its a shame with covid that they can't still do the in store services. Have an appointment Monday with the tho ?
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December 2020 by Melissa S.
We bought a blue harness (to prepare for a puppy we didn't yet have). We thought we would get a male dog then we found out we were getting a female. Tried to return the NEVER USED harness, as we still don't have the puppy and they wouldn't even let us return it! Shame on you Petco! There are many options for pet supplies and poor customer service is not a way to gain loyal customers! So disappointed. Wont be shopping Petco!
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September 2020 by Melissa R.
Love the groomers @ Petco. They took great care of my sweet dog for years. Always kind & professional. Thanks, Lisa!
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August 2020 by Danielle Currier
They refused to trim my dogs nails because she has lymphoma even though I was directly in front of them showing them that her own collar wasn’t hurting her neck lymph nodes. All dogs sick or not still need grooming.
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January 2020 by Deni Bennett
I had a great experience contrary to all other reviews left on this page . I went to pick out a tarantula - they had FOUR varieties, which was pretty amazing and surprising, and the man that helped me, Seth, was amazing . Knowledgeable , friendly with people and critters alike and very helpful. We will be getting our next tarantula there for sure
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July 2019 by Matt Curry
Customer service sucks at this store! I understand when its busy but on the 4th of July and theres maybe 6 customers and all 3 employees hanging out in front just chit chatting away and having a great time while Im walking in circles waiting for assistance for 15mins and they're all still hanging by the front door? If anyone from Petco actually reads this can you make me an appointment to meet with someone from the aquatic department? Im looking for a new 75 gallon aquarium and oak stand. Thanks and till then Im checking out PetSmart and their prices. happy 4th
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June 2019 by Jacob Berue
Our Australian Shepard had a bath and teeth brushing here recently. 10/10 will continue to use Petco