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November 2023 by Mark Tello
The team of J.J., Hayden, and my #1 sales person Robert Kempf were a pleasure to work with from my initial meeting with them at the dealership. They were knowledgeable, experienced, and fun to work with and at NO time did I feel pressured or rushed throughout any part of my purchase experience. I ended up buying a new RAM truck at a good price and couldn't be happier with my buying experience!In fact I was telling my buddy about my new truck and purchasing experience so he headed up to Key RAM of Portsmouth and also purchased a new RAM several days later!!Definitely worth the time and effort if you are in the market for a new vehical.
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November 2023 by Robert O. Westcot II, M.D.
Always treated well and have confidence that the job was done well.I doubt that the charges are any higher than a private shop. I know that the parts are high quality and the van is going to be well taken care of.Will continue to return.
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November 2023 by Zach Slater
Dealer always provides excellent service. Fast, courteous, and no surprises. Mike in service, Holly at the counter, Carl in management, all provide a customer friendly, high touch experience. Would recommend.
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November 2023 by Benjamin King
Uncomplicated purchase. Fair vehicle pricing and reasonable fees. Staff was friendly, professional, and transparent with paperwork and numbers. Recommend this dealership. Good inventory.
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October 2023 by Aaron Tremblay
Two hour wait for an oil change and tire rotation. Appointment for 3:45, arrived at 3:30 and left at 5:45. Found out they needed to do a software update on a camera so that may have taken some time. Felt like a long time to wait for the service done. Not the first time I’ve waited that long. Likely the last service visit I’ll make beyond warranty work. Service rep was very nice but my patience were tried.
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October 2023 by Matt
Great experience with the staff at Key in Portsmouth, from start to finish! Everyone was very friendly and helpful. At no time did we feel pressured or stressed out during the process. JJ was very helpful in closing the deal and getting things done as quickly as possible. Bob was absolutely fantastic and beyond helpful at every step. He went above and beyond numerous times during the process—one of our best overall car buying experiences.
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September 2023 by Christopher Leonardi
Bob Kempf in sales is a terrific guy. Managers JJ and Karl were great also. They helped me order my 2024 Ram 1500 and were great throughout the process. Very knowledgeable, friendly and accommodating staff. Check them out for yourself.
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September 2023 by Cameron Kirwin
Lukas and the staff were excellent made the magic happen and got me into a amazing truck. Awesome experience! Customer Service is excellent!
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August 2023 by Dennis Mcelreavy
In over 12-years, Michael the Service Manager at Key Dodge of Portsmouth, provided best-ever customer services to date. Michael went above and beyond on my major and costly repairs for my 2011 Dodge Charger having 179,500 miles strong.I purchased my Dodge Charger brand new at Key Dodge of Portsmouth in October 2011. I will continue to have every oil change through extensive repairs, only performed by the trusted Key Dodge Service Department.
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August 2023 by Florence Chapman
Had a great first repair done on my Dodge Van when the side door failed and I was not able to open. They scheduled me and gave me a ride home and pick up after the repair and a great experience and meeting with Michael , Mike and his beautiful and well-behaved pup office staff members. The whole experience was great and I will return and recommend them to friends and neighbors. Thanks again Mike and all staff
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August 2023 by Rick K (Tex)
Purchased my truck here and can't say enough good things. They didn't push to up sale me on did, the advertised price was what I paid with the exception of registration fees and such. Lukas was a great salesman and showed us exactly what we wanted. Great job, was very easy to do business with.
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August 2023 by Heidi C
Grant & JJ were great to work with. Super down to earth & not pushy at all. They are quick to fix any issues you may come across after purchasing a vehicle. I give them 2 thumbs up ????
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July 2023 by Amy Martinese
Very helpful and honest. I would highly recommend buying your next vehicle here!
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July 2023 by Chris Kiberd
Had an issue with my Ram where the rear glass was leaking. Michael in service was great. The truck was scheduled and immediately repaired without issue. The dealership provided a loaner while the work was completed. Very satisfied.
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July 2023 by Kathleen Spencer
Excellent first time service appt. at Key Dodge. Michael was friendly, attentive and did not try to upset any additional services, which I appreciate as a new customer. Look forward to scheduling maintenance there again.
