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November 2023 by Bryan Whitmore
Recently had work done here. Got the run around and was car-less for 5 days. They did nothing to help alleviate the situation, didnt offer a loaner car or anything. Maybe some of the circumstances were out of their control, but they could have done more to help the situation. Instead, they left me car-less all weekend. Part was delayed supposedly, wasnt ordered on time, etc. I would recommend doing business elsewhere. i bought the car from here, another nightmare in itself. In the 3 years that ive owned it, the engine fan, and now the starter needed to be replaced; seems like a lemon. What will go next? Getting the engine fan was easy, this last bit of business was a total run around. I just think their lack of care was ridiculous. I would give less stars but Will was at least decent enough to deal with. They should have covered the deductible but they offered nothing. A lot of other people would have had less patience.
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November 2023 by Judy Yovicich
Quick and professional service. Had the car inspected, oil change and lube. Also a transmission flush. They did not try to sell me things that were not necessary as so many places try to do to women. And yes, my car was overdue for the transmission flush.
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November 2023 by Belinda Noelle
First of all, as an elderly woman, I appreciated being treated with respect. They did NOT try to sell me something I didn't need but told me what I did need and why. They were also efficient.
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October 2023 by Robert Bettinelli
This was definitely the best experience I have ever had buying a vehicle. Killian was our sales person. We saw the Tahoe we wanted told him what we wanted to pay for it and what we way for our trade. He was able to make that all happen and wee left with our new Tahoe in a little over an hour from time we got there to the time we left driving our new car home. No sales pressure no back and forth. We were totally responsible with what we offered and what we wanted for our trade. The whole team was awesome.Thank you,Rob and Stephanie
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October 2023 by Christy Gamble-Adley
Just purchased 2024 Trax, worked with Killian on the sale. He was super laid back and easy to work with. Everything was upfront…no hidden fees or anything that wasn’t unexpected. They processed my trade and took the car home within a few hours. I usually go to another Chevy dealership and decided to give them a try this time around. So glad I did!! Great team at Portsmouth Chevy!
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October 2023 by Casey Smith
A very smooth and easy process. I got the exact vehicle and financing I needed and drove off the lot in my new Trailblazer within a few hours on a busy weekend. The whole team was friendly and helpful. Thank you for the great experience!
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October 2023 by Larry McAfee
Portsmouth Chevy did a great job with a bad situation. My brand new truck let me down and started leaking antifreeze at 100 miles. Portsmouth Chevy, specifically Kevin and Chris, stepped up and got my truck fixed. GM let me down, and took forever to get my part that my truck needed and never offered me anything to make up for my truck being broken down for several weeks. Disappointed in GM the selling dealer but Portsmouth Chevy did great.
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October 2023 by Lisa M.
Friday night I was meeting a friend who was picking up my son at the Chevy dealership- just a half way point. While I was in the lot my tire pressure plummeted to 20. I pulled around to the service center and they totally assessed my tire and fixed the issue without charging me - all on a Friday at 6pm. I am beyond thankful for the grace and kindness the service dept showed me!! Thank you -
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September 2023 by Paul Reynolds
Key auto could be a great company however It has grown to a point where there are too many people that were advanced to positions that have zero management or people skills. One day the owner will catch on and see that upper management is killing his company. It doesn’t take much to research their reviews. Do yourself a favor and stay away.
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September 2023 by Russ Foss
Thank you to Steven MC at Portsmouth Chevrolet! We were getting super frustrated after having visited several other dealerships, but then stopped in and quickly made a deal and bought our truck with his help. It was much easier than the runaround we had been getting.
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September 2023 by Juan Gonzalez
I always have brought my corvette to this dealership for maintenance and never had a issue, this visit was extra-ordinary due to the updates and discussions I was having with the mechanic, Kevin, and his advice on certain issues with my car and recommendations; Scott, the service advisor, looked over the history of maintenance and made sure I was receiving up to date maintenance per the GM guideline which I appreciated.
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September 2023 by Steve Tranni
Had my Corvette annually serviced by their Vette mechanic, Kevin. He is the best ! Does a great job. He's honest and reliable. Only place I will take my car and I drive 1.5 hours to get there.
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September 2023 by Dustin Pritchett
Hands down best Chevy service center in the area. They have helped me out above and beyond expectation. I trust Kevin more than anyone I have met to work on my Chevy toys. He takes care of vehicles as if they were his own. Truly a guy you can trust. Scott in service makes getting vehicles in a breeze. Thank you to both of you!
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August 2023 by Todd Curtis
Been trying to get my Chevy Blazer retrofitted for back up assist. Call first time and was told they would order part and contact me. After a couple weeks and not hearing from them. I called and was told they would look into it and call me . Never heard from anyone then called a third time and was told I would be contacted the following day at the latest. Again never heard from anyone. I have bought 2 vehicles from them but won’t buy another one, service department is terrible.
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July 2023 by J L
Scott had incredible customer service. He was by far the best representative ever! Scott went out of his way to ensure he communicated the status and issues. Very impressed with his professionalism.