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February 2024 by Cindy Williamson
Not my first time time renting a vehicle at this location, but the best experience to date. Jack, at pick up, had a few corny jokes that changed my ugly mood from a scowl to a smile in minutes! He had no idea how his humor effected my day! At drop off, the gentleman processed the return efficiently and in less than 5 minutes and I was on my way.
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February 2024 by Todd E.
Today I showed up for my 7am trailer hitch install appointment and was overwhelmed by the scolding I received. As I sat to wait for the install an older gentleman came over and said " you don't want wiring" Not a hello or a good morning just yelling that from 10 feet away. I explained that I do want wiring with my hitch and he game me a disgusted look and turned around. In a few steps he turned back to me and said "it's going to be 4 hours and $600 then" completely taken back from the man's anger I told him I don't have 4 hours and he responded by turning his back without saying a word and walking away. Who would EVER want such a disgruntled man working on your car- not to mention the wiring!!
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December 2023 by Greg Estey
This was the second time I rented a cargo van from this location. This time around I rented for almost a week, had to take it across the Canadian border and back again, drive it in some challenging weather, and extend the rental period a couple of times. In the end, I even needed to accept the offer of a free month of storage. All aspects of the services and pricing were well-explained at check-out by the staff. The van itself handled fairly well, even on slick windy roads, and even when it was full on the way back. I was still satisfied with the vehicle after driving it several hundred miles. Overall: a good experience. For similar work, I would use U-Haul again, from this same location.
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October 2023 by Apple Orange
Libby is not capable of providing the customer support that Portsmouth U-Haul needs to maintain good relationships with their customers.She made many mistakes. She even asked us the same questions multiple times in a row. This indicated that she wasn’t paying attention to what she was doing. Normally I'd overlook these things, as honest mistakes can and do happen.What was unacceptable was the fact that she was being rude to us and scrolling through Amazon shopping on her cell phone, while making these mistakes with our order.Ultimately Libby was unprofessional, and distracted by her cell phone. This experience could have easily been avoided.
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October 2023 by Robin Vallie
The best service! During a stressful urgent time to rent a truck, the guys went above and beyond to make sure I was taken care of! Exceptional, friendly service!
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September 2023 by Brittany Locke
If I could give this place 10 stars I would and it's all because of Jimmy, the general manager I believe, my boyfriend and I walked in on Sunday at 4:30 to purchase a bunch of packing stuff and the uhaul systems were down. Instead of that being the end of it Jimmy went above and beyond to write down the code on everything we needed and added it to our truck reservation so we could leave with the items then and there. It's good to know there are still people like him out there that are not only warm and kind but also value their customers. As long as Jimmy works for your company I will be a lifelong customer. Thank you Jimmy!!!
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September 2023 by Jenna Deslaurier
Amazing customer service!! We had picked up a trailer at a location in Massachusetts and they forgot to apply a discount meaning we were overcharged by more than double the price quoted. Luckily, when we dropped off the trailer here in Portsmouth the manager Jimmy was able to fix it for us. He was incredible, very understanding and was able to refund us the difference even though it wasn't his location that made the mistake. Even though this is a busy location, it was very well organized and Jimmy and his team were so patient and so helpful! I would recommend to anyone!
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September 2023 by Skylar Martin
Update:Thank you Nancy for your great customer service today making sure we had what we needed and doing the work yourself to make it rightWent in for a trailer hitch and they installed the completely wrong equipment even though we specifically told them what we need also legally we needed a trailer break and they asked the weight of rv and still did it completely wrong now I'm forced to cancel a whole camping trip because of their incompetence
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August 2023 by Todd Dowey
Absolutely the best staff and best managed Uhaul I have ever been to. Jim, the manager, always goes way above and beyond for me and for every customer I see him interact with. Exceptional in so many ways, and I will keep coming back to this location and tell everyone I know to do the same.
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July 2023 by Mike D
Nice friendly staff, tow hitch installed on time.BUT the bumper cover can not be installed because the electric plug sticks out.The mechanic says the bracket holding the plug can be modified BUT HE IS NOT ALLOWED TO DO IT PER MANAGEMENT ORDERS.I'M NOT HAPPY.
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July 2023 by Wes Allen
These people are totally incompetent and no idea how to do anything. They need one person in this place who can figure out how to do one thing and build on that, but instead they leave customers standing there for 45 minutes and then cant help them.
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May 2023 by Karen McElwain
James and his staff were SO helpful and pleasant to do business with. Would highly recommend this location for rentals.
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May 2023 by Sylvia Lopez
If I were you I'd go out of your way to go to a different location. They have plenty of workers but only two people do the work, I've rented from their multiple times and it seems as if they have no respect for the two people who actually do things. The assistant manage sits around and talks bad about the young lady hitching trailers and doesn't bother answering phones either. It's supposed to be her job, the young lady who is also hitching trailers is the one who usually answers the phone. The assistant manager and the manager don't do anything. I truly hope the young lady finds a better place to work especially with the way her coworkers talk about her! Such a toxic place! Not to mention one of the lady's that rung me up were saying extremely rude things about this young lady, in front of a customer. How disgusting. I truly hope Uhaul looks into this, I doubt they will, but I won't be using this location again and might even forgo using them for someone more expensive for my next move just to avoid being forced to use this location.
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December 2022 by Leonard Walsh
Went to Home Depot to get materials and rent a truck. First come, first serve… well the truck was due for oil change and tires… you know how it goes. Penske trucks was the alternative, however, these were all booked. 6 of them really? Moreover, they charge like 30 cents a mile!! The rental guy at HD suggested U Haul. Folks at U-haul were as nice as can be rented a truck did everything I needed. 10 footer drove perfectly. Those Penske trucks were still sitting there when I drove by hours later. Thank you Jim for your assistance. And the other associates too! For a most pleasant experience.
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November 2022 by Justin Glover
Military move and I had a storage reservation for over a month. Upon my arrival I was told they gave my unit away and it’s first come first serve. This lead me to scramble to locate available storage. Worst service I have ever received. I will ensure no to have any of my soldiers use this uhaul.
