Xfinity Store by Comcast Branded Partner

Internet Service Providers
Hours: The Xfinity Store by Comcast Branded Partner receives mixed reviews highlighting significant variation in customer experience. Positive feedback frequently praises specific staff members for being extremely knowledgeable, professional, patient, courteous, and respectful, often resolving complex issues directly. Customers report having a great experience where questions get answered and problems are handled in person, which is preferred over phone support. These successful interactions foster loyalty. However, negative experiences are also common. Criticisms include the store not having adequate inventory, such as modems, and having insufficient staff to handle customers, leading to suggestions to visit another location. A major recurring issue involves billing and promotion errors that require multiple store visits over months without resolution from regular staff, causing significant frustration. While exceptional managers can ultimately resolve these errors, the process is often described as a waste of time, with some locations perceived as merely processing customers in and out without providing thorough account understanding or reliable follow-up communication.

• 0.25 miles

  

  Verizon Cell Phone Store, Mobile Phones
• 1.45 miles

  

  Red Zone Global Internet Service Providers

1. Portsmouth, New Hampshire