CVS Health provides essential services, including COVID-19 testing for eligible individuals starting from age 10, with options for lab and rapid testing at select locations. The pharmacy staff, including professionals like Draven and Harley, are known for their helpfulness and knowledge in assisting customers. Many reviews highlight the pleasant demeanor of employees, especially during the high demand for medications amid the pandemic. A specific pharmacist at the Rochester CVS received praise for catching a prescription error, ensuring the correct dosage for a child. Additionally, Tyana, a pharmacy employee, has been recognized for her exceptional service, helping customers find affordable medication options. However, some customers have noted confusion regarding the drive-up setup, indicating a need for clearer signage. Overall, CVS is committed to providing quality service and support to its customers.
Rochester CVS has always been helpful and pleasant, but this new system where I can't even speak with a pharmacist is insane! If I need a prescription ASAP I have to "hope" they listen to the VM in a timely manner?! I've seen how busy they get. I find this to be a very backwards way of doing things
May 2024
If you are looking for something and can't find it ask for Draven or Harley they are both very professional very Knowledgeable on where everything is.
March 2024
Given all the circumstances surrounding covid and the increase of prescribed medication, the employees have always been helpful and pleasant.
