CVS Health provides essential services, including COVID-19 testing for eligible individuals starting from age 10, with options for lab and rapid testing at select locations. The pharmacy staff, including professionals like Draven and Harley, are known for their helpfulness and knowledge in assisting customers. Many reviews highlight the pleasant demeanor of employees, especially during the high demand for medications amid the pandemic. A specific pharmacist at the Rochester CVS received praise for catching a prescription error, ensuring the correct dosage for a child. Additionally, Tyana, a pharmacy employee, has been recognized for her exceptional service, helping customers find affordable medication options. However, some customers have noted confusion regarding the drive-up setup, indicating a need for clearer signage. Overall, CVS is committed to providing quality service and support to its customers.
The staff are very friendly I found what I was looking for. The line at the pharmacy went very quick they were efficient back there. Overall it was a nice CVS experience
February 2026
It is impossible to speak to a human being in that pharmacy. I’ve called three times and there’s no way to get put through to a person. I don’t wanna leave a message on voicemail. I want to talk to someone.
December 2025
Josh with the Christmas bells in his beard rocks!!!! He set me up with coupons and an account that saved me $40! He was super patient and knowledgeable. He answered all my questions. Thanks Josh!!!!
