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November 2023 by Drew Morin
Unbelievable experience from start to finish. I was treated with the utmost respect by each member of the staff and couldn't be happier with how everything turned out. I HIGHLY recommend!
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October 2023 by Fred Leonard
My son bought a car from these people last year...at the time, they were told by the mechanic who was going though car it need a new exhaust system...rather than put new exhaust in, they patched it, sold and now trying to get a sticker, we find out it needs an exhaust system...well, what do you know! last time we buy anything from these shysters!
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October 2023 by Riley Thompson
Becky was great to work with!! Came in alone with my toddler before my husband got off work and was so relieved with her honesty and non-pushy help while looking at a few different cars. Very family friendly and up front with pricing. Never thought buying a car with a toddler could be so easy!! She even stayed after closing working to help us secure financing so we could drive away with our car that night. So grateful!!
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October 2023 by Edward E
Being over 70 years of age and still playing with a full deck, I have come to the conclusion that these guys are better than most dealers. I have owned over 30 vehicles for personal as well as business purposes, and I can honestly say that I am glad to have found them. Car buying, at best, is an exchange of funds between two parties. Every move should be agreed on, and on paper, and signed for by both parties. This way all intentions are expressed and recorded. My belief is that any of these unhappy people followed their own course as to how to buy a vehicle and probably not in any already accepted order. If not, if they were given the option to back out of a deal, then, THEY SHOULD HAVE. That way many of these headaches would have never happened.I like them A LOT!!!!
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September 2023 by Tonia Verrill
We had been searching for a vehicle for a few months. Either it be a private sale or loan, we chose the right place we feel. This place was nothing more then helpful, friendly service, no pressures at all, reassurance that you want what you are signing for, comfort, fun. We had a blast picking up our Buick, Becky and her assistant *horrible with names, so sorry* They were fantastic! We are so grateful to have had a great experience buying our first new to us car as newlyweds. Thank you Becky and wonderful gentleman that helped with this whole transaction.If you're on the market looking or have even the slightest questions about cars/trucks/suv, they will answer, help and go above with service, smiles and the biggest welcoming feeling. Thank you guys so much! They have 2 locations, what a bonus, decent prices*really decent* Friendly people, even there garage guys are great!Oh and Rainbow shows up as were printing and signing! Wow what a place haha.
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August 2023 by Janet B.
They are the biggest crooks, they sold a car to a grandmother who told them she needed something reliable as she has adopted her 3 young granddaughters as there mother had passed away. They told her no problem well she's had the car 3 weeks and now there is something wrong with the motor, they won't lend her a car while hers is disabled (Jeep Laredo 2017 with 64,000 miles), They told her to rent a car for probably 3 weeks., they won't give her the money back. Apparently they don't have a lift to check out the vehicles prior to selling them and they put a state inspection sticker on it. So how did they know it passed inspection if they didn't check it out.
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July 2023 by Kate Logan
I highly recommend their Gonic location. They always have a great selection in different price points, and fresh inventory regularly. Very friendly & no pressure!
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July 2023 by Boosellk
Robert and Mike attempted to rip me off trying to buy my car. The car only had 31,000 miles or so and had cosmetic defects and issues along with old tires (which never asked the question), and when they came to take a look at the car everything they complained about I explained in the description below on Facebook marketplace (not including tires which was on my end). Keep in mind this was in Florida. I told them that $3,600 was my offer and WAS FIRM. When they came by they tried to change the words in my mouth and said I didn’t say I was firm. Regardless, the car on KBB (Kelly Blue Book) estimated a value between $4-5k meaning I was offering below KBB and we’re trying to get me for $1000. Unbelievable.
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June 2023 by Becca Wirick
My son got a great deal on his new vehicle purchase! The employees were very helpful finding a vehicle that fit his budget! Great service!
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May 2023 by Reilly G.
Bad Paint Issue- Purchased an Audi A7 here in June of 2022 with the promise to have the front bumper repainted as it was chipped all over! I received the car with a fresh painted bumper but, the shop they used must of been low quality as it's already chipping and bubbling after less than a year! Upon further inspection I have discovered they installed the front grilles prior to painted so any removal of those will ruin the paint even more! Over spray was found all underneath the vehicle as well so we are assuming it wasn't removed at all to be painted! Tried to reach out to First City to let them know of the quality but, they didn't seem concerned as they did not respond after a few attempts. I would just advise to check their vendors if you ever make a deal on them fixing something!
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April 2023 by Camiel B
My daughter bought a car here in January and she is already doing work on the car. The check engine light came on so she took it to the mechanic and it cost her almost $300
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April 2023 by Rebecca Goad
I want to thank Rebecca and Aaron . I really had no idea I was going to get a vehicle that day . I stopped in and looked around and saw my beautiful blue suv . Took it for a test drive . I traded my vehicle in and got my suv . It was a great experience . Aaron didn't get pushy like most dealerships do . They helped me work it out to get my suv and I want to thank you Aaron and Rebecca for a smooth process .
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March 2023 by Kayla Sanders
Returning customer - Had a great first experience in 2019. Decided to come back after paying off our car. This time we worked with Becky and Aaron in financing our new vehicle .. picked what we liked and went for a test drive. Within an hour, we were able to secure an approval. The laid-back, family atmosphere is very welcoming. Highly recommend.
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February 2023 by Lucille A LaRoche
Definitely worth a drive from York County to visit this Dealership after searching for an SUV for a week.Excellent service from Bob and Sarah .No pressure whatsoever and the best offer we had for our trade in and truly a great price and upgrade on our last SUVFor the best price! We highly recommend them, if you're looking for a vehicle new or used...Lucille LaRoche and Frank LaRoche
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February 2023 by Danny L.
Bought a car Saturday with half a key FOB. Worked well enough to make the 2 hour drive home but now will not work. Dealer will not replace the key unless I drive 2 hours back to NH with the broken key (which will not start the car...). Terrible service for a first time customer. Would not recommend. Will never return.
