Lilac Car Wash has been a trusted choice for many customers over the years, offering quick and convenient service at an affordable price. Customers appreciate that the location is close to home and that the washes generally do a good job, rinsing the soap off well and providing all necessary cleaners for different wash tiers. The staff is recognized for excellent customer service, with responses to issues being quick and fair. For example, when a wash stopped halfway through, the team responded promptly with a refund and a free wash. If bird droppings or dirt are not fully removed, customers find that the staff are willing to re-wash the vehicle to ensure satisfaction. Even in cases where the wash does not meet expectations, the company often offers refunds or free washes to make things right. Despite occasional lineups or payment machine issues, the overall experience remains positive, emphasizing the business’s reliability and care for its customers. Overall, Lilac Car Wash is considered a clean, efficient, and customer-friendly place to get a vehicle cleaned.
Missed a lot of spots on my 2025 Explorer, will try the soft touch wash up by Walmart
December 2024
Had an issue that I wasn't happy with, but Ryan reached out, apologized, and gave a easy way to repay me. Convenience goes a long way
August 2024
I went to the Lilac on Farmington Rd. I was not happy with the wash, I had bird droppings that were only partially removed. Called them and they were very fair. They let me take my car through again with great results this time. Great customer service, nice and clean. My car is shining!
