-
January 2024 by WD Reid
VERY impressed! I went in with a deal just about locked in at another dealership...and I told Tom at Motor City this up front. The only issue holding me back at the other place was lack of trust and integrity. Earlier in the week i had already scheduled a meeting with Motor City the same day I was ready to close the deal at the other. I was ready to cancel but Tom asked what I had to lose - true! So that got me in there...and boy am I glad I did! The other place I felt like it was just another sale to them. At Motor City, I immediately felt welcomed and comfortable. Tom was very open, candid and personable. After looking at the truck I was interested in and taking it for the test drive I knew I had a difficult choice ahead of me. This was the one that I wanted...the one at the other place would have been just settling. I know the ultimate goal of any dealer is to make a sale. But at Motor City they took it to another level - they wanted to EARN my business...and in the end they certainly did! A couple of times while doing the numbers I was ready to walk, I just didn't think it was going to work out. They asked me to hold tight with them while they continued to work on their end, and I'm glad I did because ultimately we worked it out together and were able to finalize a deal. And let me just say I am ecstatic that they worked with me to get the truck I wanted. Keep in mind not every transaction is the same. What happened with me may not happen with you, every circumstance is different. I assure you my review here is 100% honest, true and legitimate. I am thoroughly satisfied and happy with the entire process. Thank you Tom and thank you Gary at Motor City! I highly recommend them and will certainly tell all my friends and family
-
January 2024 by kathleen hooley
I purchased a used Chevy Equinox in 2023. The whole purchase was positive and they are very honest and above board. All of their vehicles are in great condition and they have a top-notch service department too! I have recommended Motor City to my friends and family and would purchase another vehicle from them.
-
January 2024 by Rafael Miranda
Luis Feliz you got me a car and made my mom happy, if I could give you a million stars I would, excellent service, very attentive, great talker. As someone with little knowledge in the car field Luis explained everything to me and my mother. I recommend if you are looking for a good car and an even better friend? You will find them both here!
-
December 2023 by Susan Evans
I have not purchased a car in 10 yrs. I was quite nervous. I found a 2020 Lincoln Corsair with low miles on the Motor City inventory website. I sent an inquiry and received an immediate reply from salesperson Tom. I made anappointment later that afternoon. Tom was very helpful, pleasant and professional. He answered all my questions without hesitation. At no time did I feel pushed. I decided to purchase the car (about $3000 below KBB.) Tom and the other staff, stayed late to make sure I was able to go home that night with my lovely new car. Would definitely recommend a visit.
-
November 2023 by Susan E.
I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair at this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit
-
October 2023 by Swabb Eezus
Tom and Jason were very helpful and willing to conversate naturally instead of trying to drive a sale. That friendly environment is always key to me instead of steadfast professionalism as counter intuitive as that may seem. My new (to me) car was very well cleaned, and prepped for the sales lot. I will be recommending people shop here, and expect to come back when I need to purchase in the future. I hope to find the same friendly faces again!
-
October 2023 by Andrew Brazee
Motor City is the best possible place to go find the vehicle of your dreams. The staff is incredibly nice, understanding and willing to help with all your needs. Tom & Gary made my experience fun, animated, and comfortable. I highly recommend them to anyone looking for a great deal.
-
October 2023 by matt russo
I bought a Chevy Traverse from them 2 months back. My Wife purchased a truck from them a year before and said they were great to deal with. My experience was the same and I highly recommend if you want honest people who will put you in a reliable vehicle please go visit them. Thank you Jason and Rachel!
-
September 2023 by Dale Forbes
About 7 months ago I got a car from them a week later it was in there shop for repairs and they charged me for the parts. After that 3 months later it required over $3000 in repairs and the person who worked on it said he doubts it had a legitimate sticker on it. Then a week ago it cost me another $800 in repairs. They sell junk for high prices.
-
September 2023 by Dan March
OMG! I was literally on my way to buy a car at another dealership and saw Motor City sign and lots of great cars on the lot…. Don’t even know why I stopped but SO GLAD that I did!! Got a great car at a great price and Rachel and her manager Jason made the whole thing so smooth and easy that I was driving the new car home in “Minutes!”Thank You Rachel and Jason (and Jaclyn… so sweet!)I will check back when I need another car for sure!
-
September 2023 by John Izak
Just purchased a vehicle today from Motorcity in Rochester. Super pros in there and got me in and out as fast as possible. Highly recommend you get your next car from them. Rachael was beyond helpful and she did sn excellent job helping get the car I wanted.
-
August 2023 by Trisha Knight
I recently had the pleasure of purchasing a 2017 Fiat 500x from Tom, and I must say the experience was nothing short of exceptional from the moment I stepped into the dealership. Tom‘s professionalism and dedication to customer service were were evident.Tom’s commitment to making the purchasing process seamless was also noteworthy. He handled all of the paperwork with precision, leaving now stone unturned. I appreciate his transparency and honesty throughout the process, making me feel confident and satisfied with my investment.It’s not every day you come across a car salesman like Tom. His professionalism knowledge, an exceptional, customer, service skills truly make him stand out in the industry. Thanks to Tom, I am now the proud owner of a 2017 Fiat 500x that I absolutely adore. If you were looking. For a hassle, free and enjoyable car buying experience, Tom’s the person to see he’s not just a salesman. He’s a trusted advisor who goes above and beyond to ensure his customers drive away with a smile.Trisha K.
-
August 2023 by Julie Mitchell
We made the 2 hour trip to Rochester to look at 2 particular cars. We were delighted to work with Tom, he is friendly, honest and caring. The purchase was the smoothest, most pleasant experience I’ve ever had and we drove home in our beautiful new BMW! Thank you Tom!I highly recommend Motor City! ??
-
August 2023 by David Stackpole
Was looking for a car for my daughter. When we arrived, we were greeted by a salesman who was friendly and knowledgeable. He was attentive to our needs. However, the 2 cars we took out for a test ride, both of them had smelled like cigarette smoke. This was a turn-off to my daughter and I.
-
August 2023 by Michelle A.
we went to another dealer and I was told that ev though I have a high credit score I don't have enough credit to get anything... then we came to motor city and we're able to leave in a car that same day. they were very helpful and knowledgeable and were able to get us into a nice car
