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February 2024 by Amanda Southard
I have not run into a question about any of my pets needs that couldn't be answered by the knowledgeable staff. I have been buying my live feeder crickets from this store forever it seems and my toads and Gecko couldn't be happier or healthier.
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February 2024 by Kelly Mccabe
Best place I took my dog her groomer ally was amazing she explained everything to me help me with some things since I just adopted my new little friend Penny she did an amazing job with her and showed her lots of love and attention th e place was clean the people were amazing at the rochester petsmart I'll definitely be back soon ❤️
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February 2024 by Dan R.
today i got 3 galaxy rosbora 12 neons and 5 harlequin rasbora cost $49.08 about 40 min ride home in a warm car walked into the house lifted the bag to show my wife and all but 3 were dead i doubt the 3 still kickin will be alive come morning , i am never buying fish from pet smart again . if i didnt work 3rd shift and the store was not as far i would have takin them right back.
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February 2024 by Shenelle Letourneau
They have large selection of products and some more natural now. They are sticking with modern times. I definitely appreciate that
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February 2024 by Tracie Tankevich
Such a great training class and graduation day with Jenn..! Buttons did so well! We are looking forward to Intermediate class and continuing to learn from Jenn. Jenn is a brilliant trainer who has provided tons of methods to assist with my fluffy angel's training. Jenn doesn't simply offer one way to do things...she adapts to your dog to ensure your pup is getting the one-on-one acknowledgement they need to learn. I cannot recommend Jenn at PetSmart enough. She is the best!!
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January 2024 by Jon Farrell
The staff here are outstanding. I was very happy with the puppy training classes here. Also the staff spoils my pup every time we go
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January 2024 by Kerri Hults
The staff is always friendly and helpful when needed. The animals here are in clean tanks!
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December 2023 by Sir Walter
Betta fish look sad
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November 2023 by TommySalami
Just bought some filters for my fish tank, nothing to complain about.
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October 2023 by Emma
I used to come here almost every week, got all of my guinea pigs from here up until the last one I bought was sold to me sick. She looked a lot skinnier than my other ones ever had been when I first adopted them but I thought maybe she was just younger than my other ones were, but no she would not eat at all she only survived 10 days after I adopted her and I am 99% sure the employees knew the poor thing was sick and didn’t care. They wanted me to bring her dead body to the store to show proof she was actually dead for me to even get a refund or a replacement. The employee looked at me like I was lying about my poor guinea pig dying so I will never be going back and spending my money here ever again.
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August 2023 by Manu F.
Maria is our grooming . I had such bad experiences in other groomers , that now is a blessing find her . At the grooming salon they are am very friend and professional . I don't have nothing to complain about petsmart Rochester location
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August 2023 by Alexander Cole
Went looking for safety belts for long car rides with our pups and found exactly what we were looking for right away!
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July 2023 by Heath G
The location was clean, well organized, staff was restocking the shelves, overall a great experience
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July 2023 by Jemma Thomas
Maria, Thank you so much for taking such good care of my girls Hope and Faith. You did a wonderful job all around. They look beautiful.❤️
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June 2023 by Dianne O.
Unfortunately the best groomer is gone! Meaghan was always so loving and kind to my dogs. I am happy to have found her at Pet Connection!
