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September 2023 by anthony macaione
Brought my 2022 corolla in for work on passenger side damage. They were trying to cut corners and replace with non oem parts and fix rather than replace portion of frame damaged. Car was claimed to be ready to drive in 10 days and than fixed within the month completely. 5-6 weeks went by and car was still in pieces in the shop. When I talked to Jim he said it would be done within a couple days. It was done the next day and appeared rushed. Body lines are not good anymore and paint has orange peel. Not impressed with the work done. I called and asked about a loud noise when driving. I was told Jim would give me a call back. Never received a call back. This whole time Jim screened his calls. Never got messages back so I would have to drive 3 towns over to get updates on the car in person for insurance purposes. Horrible job and would not trust my vehicle with r and j.
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September 2023 by Jacob Downs
I had very mixed feelings about my experience. The people there were always polite and from what I can tell the quality of the work is good. The problems I had were all communication based. I called the day I was supposed to pick up my car to be told it wouldn’t be ready 2 or 3 times, when it was “ready” I went to pick it up and it was missing an insert for the bumper that hadn’t been delivered; I came back when the part arrived and had it installed, they called my wife a couple days later to tell her the part came in and I could come get it installed.To their credit they owned their breakdowns in communication. I think with a practice of calling people when they’re cars won’t be ready on time as soon as it’s known, and some sort of system to keep everyone on the same page as to parts and work progress this could be easily fixed. As bad as a two star review looks, I would still consider going back here; They’re good people who do quality work, but call ahead of time to see if the job is done and take a look at it before you drive off.
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September 2023 by Morgan Marston
Had my 2022 corolla passenger side damage fixed. Took them 5-6 weeks to get the work completed after saying it would only take 3-4weeks. Didn't even look at the car for a month of being on the lot. Then finally realized there was more damage than they originally noticed. Work was average at best with orange peel in the paint. Hood seems misaligned in comparison to drivers side. R and j was attempting to fix parts rather than replace. Jim screens phone calls and doesn’t answer to messages at all. i had to drive from 3 towns over twice to get updates. This is a brand new car and should've had all new parts. Car has more road noise than previous. Car was returned to me with tire sensor light on and they said I would have to bring it to toyota most likely. I talked to jim about a quote for trunk damage. He never got back to me. All around bad experience and would not recommend R and J autobody.Service: Body & Trim
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January 2023 by Elaine Craigie
Great place, they do good work and they are great people..
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November 2022 by Alex Tiberio
Best place to bring your vehicles, for any reason.Incredibly friendly staff. They are willing to go above and beyond to take care of their customers.I love doing business here.
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September 2022 by Michael Pellman
Outstanding. The work they completed on my truck is incredible. Highly recommend. From my initial contact with Kathy to having the ability to leave my rental there when my truck was ready, everything went smoothly.
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September 2022 by Nancy Deon
Jim was very professional, looked at my car took pictures and gave me estimate in a timely fashion.
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September 2022 by Mary Paro
The staff was friendly and respectful and helpful . I would highly recommend them for your auto repairs you need
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September 2022 by Michael
Outstanding. The work they completed on my truck is incredible. Highly recommend. From my initial contact with Kathy to having the ability to leave my rental there when my truck was ready, everything went smoothly.
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September 2022 by Gam C.
Very disappointed in Jim .After being a loyal customer for 21 years, I found out the disrespect of the front staff appalling. Talking behind a customers back NOT ok. The prices seem to jump, there are parts that were listed on the quote sheet which would hike the cost up...only to find out I did not need them. (I took the car elsewhere to have a second opinion and found out that LJ was adding parts on to the repair that I did not need at all.) And this is Not the first time ! In their defense the body work they do is awesome. Talking behind a customers back ,again NOT ok.
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November 2021 by Michael Buccieri
Genuine concern for my car. Clean respectful establishment. Great work too. My car looks brand new again.
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September 2021 by Amber Murchison
I haven't personally had to take a vehicle here...yet. When I do need auto body work, though, this is where I will take my vehicle. My SO has brought several vehicles here and the end result of their work is super. You would never know anything had been wrong.
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September 2021 by Robert P Chase
They did an excellent repair on my vehicle after it was hit and damaged. They were very professional and helpful. I would use them again if need be
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August 2021 by Rhonda LaValley
Jim at R & J Auto Body is honest and upfront, that is what I like most about his business. The work they do is top notch. My vehicle was repaired and returned to me and the exact day as promised. Great quality work and competitive prices, I recommend his business 100%.Service: Body & Trim
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July 2021 by Vincent Wedge
Easily the best garage in the area. Friendly, honest people that do great work without overcharging for it. They’ll give you a heads up about work that will probably need to get done down the road but they never try to sway you to have things done that don’t need to be.