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March 2023 by Hunter B.
brought my 14 passat in for an oil change, also asked for a HEADLIGHT to be fixed, and for my heat to be fixed. $270 later and they told me I had to pay another $600 for the part and service for my heat. I bought the part for $50 and did it in a half hour with 0 experience (works fine now that I did it) do not go here. they do not care and will overcharge you! over $100 for an oil change is ridiculous.
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January 2023 by Bonnie Bonneau
I had my Atlas in for an oil change and tire rotation. I spent a delightful hour conversing with salesman Jimmy, thank you, I learned a lot and the service girl was wonderful. They got me out promptly by 10am. Nice work folks!
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November 2022 by Linda Overall
Always good here. Has been for many years
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October 2022 by T Flight
Terrible experience, my GTI had two errors pointing to a turbo issue. Waited there 2.5 hours for a 1 hour diagnostic and was told roughly $3k for a turbo replacement. Called Seacoast VW and provided the error codes over the phone. They replaced it under warranty no questions asked!
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October 2022 by Lee Newman
Good customer service. Professional and efficient !
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October 2022 by Michael Rofino
Wonderful in/out vehicle services...professional associations...
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October 2021 by Peter Desbiens
I went to Rochester VW to have the locking lug nuts taken off so I could put on the Snow's. I went to Auto Serv the day before and was told it would be 10 days before they could do it that's pretty lame. I'll go back to Rochester any day, good people and great prices. Go there...
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October 2021 by Elis Thib
They are always very nice ?
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October 2021 by josef rysavy
Always nice atmosphere
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October 2021 by Diane Greene
Awesome dealership for everything VW
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July 2021 by Will P.
My first negative experience related to a wheel repair and lights for a Volkswagen car. The process ended up taking 4 hours and when I drove out and went to a store I noticed that the bulb wasn't working as well as the side one. I went back and 15 minutes later they had installed at no additional cost the side bulb. What were they doing during the 4 hours? The correct answer is working on other cars while charging me for the 4 hours for my own. I don't agree with paying a larger amount for less work per car. Every time I go there and walk down to the bathroom they aren't working on the car.
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January 2021 by Khierstyn B.
Thank you so much to Volkswagen of Rochester for selling me and amazing car with under 30k miles that would not start the very morning after I received the car. I can assure you I was ecstatic when I called and the manager, Scott to explain my concern and was told oh so nicely that there was absolutely nothing that they could do and it was now passed off into another dealerships hands. I'm so thankful I bought this new car to only now be completely without a car for 5-7 days minimum the day after receiving it. 0/10 highly do not recommend purchasing a vehicle from this dealership as their people skills are appalling. Extremely rude and take 0 responsibility for anything after you take a car off their lot.
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October 2020 by carringt0n wilson
They're incredibly helpful. I added stuff that wasn't part of my appointment and they happily took care of it for me. Will definitely use them again!
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October 2020 by Alan Bryce
Great service, nice facilities. Great people.
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October 2019 by J T
Great experience!! Well worth the drive from Portland to purchase a vehicle. I’d give them 6 stars if I could!
