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February 2024 by Alli Marv
thoroughly confused by this store.. it was open, lights on etc., but no one was working in the store. i picked out a few items, but when i went to check out there wasn’t an employee to be found in the entire store. looked all over and in the fitting room, but there was no one. i left without buying anything
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September 2023 by Andy Mercado
I went twice to pick up a online order first time I went they said didn’t arrived second time I went there they said the order was there but I took to long to pick up so they don’t have it anymore lol this place is a joke.
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June 2023 by Leah Anderson
I was in on the 27th. A girl went out of her way and helped my son walk through the store and pick out clothes that didn’t overstimulate him. It’s so hard to find employees like that nowadays. Maddy? Mandy? The store manager is also very kind and helpful
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March 2023 by Sonya R
Staff is amazing! Unlike other stores every time I go into this American Eagle I am greeted at the door and asked if I need any help. The store manager saw that I was holding items that I wanted to try on and was nice enough to offer to hold my items at the fitting room. It was great to know I had a fitting room waiting for me and I could look for more items without having to carry everything. It was a welcome change to actually see store employees and managers who care to help the customer. I watched the store manager make sure that everyone who walked into the store was greeted and made to feel welcome. As I was shopping for additional items to try on the store manager came to check on me a couple of times to make sure that I didn't need help. Like I said a welcome change from what I am used to where people just don't seem to care about the customer or their job. These employees clearly take pride in what they do!
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January 2023 by Kiara Stephenson
Me and my Mom walked into the store and were greeted by an amazing employee. She was blonde, but I didnt catch her name. She was doing her job and when I asked for help she would gladly help me. After she was done helping me find a pair of pants, my mom and I were looking at shirts and a redhead who is supposedly the manager came over and was like what do you need? What size do you need? She was like extremely abrupt and overbearing. Even after I said I didn’t need help she was standing there watching me. We walked away and i saw a shirt hanging up I wanted. I went and asked the blonde nice girl to help me get it down. She started taking it down then the red head yelled at her for helping and made her go back to the front of the store. (Literally nobody in the store). The red head proceded to condesendly tell me she couldnt take ot down because of corporate. I said okay I understand and walked away. Then I saw the pile of the shirt I wanted…. She could’ve just told me where it was instead of yelling at me because i thought the only one left was tge one hanging up. On the way out we talked to another girl at the register and told her what happened and she told us the red head is always making people give bad reviews and is not nice. The one ☆ is for the blonde girl.
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January 2023 by Callef Reyes
I have been shopping here since 2008 (card holder since 2014) and always had a good experience. My last visit was not the best experience. I was shopping for a holiday outfit and was looking for pants. The store manager was extra helpful to the point I felt harrassed by her. I couldn't turn a corner without her being in my face. I politely told her I didn't need help and that I was fine but she didn't stop. She even grabbed my items out of my hands to "hold up front" I told her I would be trying it on. She then suggested they would hold it at the fitting room. I told her to leave me alone so she had other employees monitor me like I was a thief. I then went to the fitting room and tried on my items and she them went to check on me I was getting the "royal treatment in a packed store full of customers that might also need assistance. I then went to pay and the store manager checked me out and as she was ringing me up a couple (black)walked in and they wernt even all the way inside when she intercomed one of the employees to go check on them. The store was packed with Many customers that needed "help" It was so obvious that any black or brown customer that walked in was automatically assumed a thief. I know the holidays are busy and stealing may take place but it seemed they picked black and brown people as their main suspect! This makes me think twice about ever stepping inside this store again if those are their views...I will take my black dollars somewhere else.
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June 2022 by Anna
This AE is the worst I’ve seen. Very limited options and the staff looks so unhappy to be there.
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March 2022 by Enes Koseoglu
They have good sale now. Do not miss it.
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December 2021 by Emily Sofia
I went in to pick up an online order on 12/9/21 at around 2 in the afternoon. I walked in, no one greeted me although there really weren’t many customers to begin with. I walked up to an employee at the cash register, I didn’t catch her name but she had brown curly hair in a bun. I said hello, and got no response back. Not even an acknowledgment that I was in front of her, she completely ignored me until another employee came up to me and helped me. But this store should really employ people that actually want to help their customers, it’s basic manners to just acknowledge a customer even though busy, should tell let me know that she’ll be right with me, at least. Regardless, don’t go to this store if you want to just be completely ignored for no reason.
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September 2021 by colin nassif
Super comfy
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June 2021 by James Toubia
Great clothes and customer service
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February 2021 by Henry Hidalgo
Very expensive
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June 2020 by Chanel Eori
Visited this location after the closing due from Covid-19 and yes, the store was low on product however, Nicole + staff are truly such great team members!! Pleasantly greeted at the door, assisted with all different items, no line and sanitized fitting room ready and waiting. I’ve worked retail/customer service for 10+ years and this team was ready for the opening and with great attitudes! Thanks for all your help, Nicole!
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March 2020 by Nicky R
Good pants
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March 2020 by Moe Sana
Very helpful staff.
