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November 2023 by Mark P. Ferrazzani
I've gone to a couple at&t stores and I will say Tatiana Tiburcio is extremely Knowledgeable ,helpful, and very professional. It is a pleasure to work with her.
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November 2023 by Kristin Nazzaro
Jojo was awesome! I just switched to AT&T yesterday and honestly with the customer service I experienced both over the phone (1800 number) and at the North Andover store where I walked out shortly after walking in, I was regretting my decision of switching but JoJo and this location fixed all my issues and he was calm, friendly and super helpful the whole time. I will definitely use this store for all future things! Thanks Jojo
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September 2023 by Michele
My husband had lost his phone and we went to the AT&T store to seek a replacement. Tatiana the customer service rep was exceedingly bright and helpful in every way. She very kindly and graciously assisted us in recovering data and replacing the phone. We would recommend her to everyone!
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August 2023 by Steffen Schmidt
Great staff. Smart. Friendly. They could have sold me the whole store. Go there for a great phone service deal.
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May 2023 by Frank Pechinsky
JoJo (Johan) was extremely helpful and knowledgeable. He answered all of our questions and helped to make the change over to our new phones seamless! Great job JoJo!
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May 2023 by Heather Jane Boisvert
Johan was spectacular. Exemplary customer service skills. Friendly, knowledgeable, nice to work with. He spent so much time with my mom and I. Explained everything in detail. Stayed with us step by step and never once acted aggravated despite all the questions that were being asked of him. He was mellow, laid back and easy to understand. Would highly recommend.
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May 2023 by Ever Clara
Short story: Amazing service! Outstanding service from Store Team Leader, Tatiana Tiburcio! 100% would recommend this particular store over any other in the area!Long Story:A little bit about me, I’ve always been very hesitant of ATT, especially the retail stores. It feels like every time I go in for a simple, “can you help me?” It turns into upselling plans, services, unnecessary accessories and “deals.” I usually DREAD coming into the store, most sales members are hungry for that upsell and they’re not afraid to keep asking you for it! Lol, point of the story.. I really didn’t want to visit ATT yesterday.. or any day, but a situation made me curious and I happened to walk into Tatianna’s store.I recently had a need for a 2nd phone to my pre-existing line (I have 2 phone lines) but I didn’t want to pay, so I walked into an ATT during my lunch and they hooked me up with an IPhone 13, 0 down as an additional extra line to my plan. It worked for me! I was initially looking to buy an iPhone 11 for $360 off someone on FB marketplace.. but for giggles I walked into ATT and was pleasantly surprised by my options! During worked, I thought to myself that replacing my old Iwatch might be useful for work, where I can see my messages on my wrist on the fly! So I walked into Tatianna’s store.Tatiana assisted me into calling ATT services to cancel my Iwatch plan, so I can buy a new one and add it to my existing plan. During the phone call, we found out I could be reimbursed for the 3 months prior that I hasn’t used my old Iwatch! It was a nice credit and surprise. By chance I saw the new Iwatch Ultra which I had never even heard of before! Apparently they don’t carry it in store due to low demand, but will order it for you if you request is. I was enamored! Tatiana helped be order the Iwatch with 0 down payment! What’s even crazier is she helped me realize that I had insurance on all my devices. Including an old iPad I had stolen ages ago but never took off my service plan.. meaning I had been paying for that without having it! After that discovery, Tatianna suggested I call the insurance to see what they could do regarding my lost IPad. With little expectations, I called.For a $275 deductible, the insurance allowed me to get a replacement IPad that cost over $1,000 !!!! Tatiana helped me secure my $1,000+ asset for just $275… amazing! I was so happy, I decided to buy some accessories.In summary: Tatiana revitalized my trust in ATT as a company and as an entity. I’ve never met someone before in any sales setting that has been able to actually pin point and match my needs so perfectly. Any other ATT employee, would of said.. “You want a new IPad? We can order it for you!” Instead she went above and beyond to not only help me discover my options but also secure my dedication in the future to not only ATT as a company but this location as a whole! I will never go anywhere else.I have a beautiful Iwatch with screen protector coming in a week! Got 2 screen protectors and cases, plus free charging cords for my purchases .. and very soon I’ll have my iPad back! Amazing, I am shocked and ecstatic about the turn of events yesterday. Until that point I was having a terrible MONTH! Tatiana Tiburcio, your dedication and service to the customer really meant a lot to me. People like you, are irreplaceable!
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April 2023 by Mark Brackett
Tatiana the store manager was great!! Awesome attitude, very helpful and resourceful with my transfer. She made the process very easy and seamless. She let me know the current offers but did not push them. She is a big asset to the Wireless Experience team! I will definitely return to this store for future cell phone needs.
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April 2023 by Nolan Soares
Sometimes upgrading your phone and reviewing your plan can be difficult to understand, I had a grandfather plan that was about 10 hrs old. He explained and walked me through the complete process allowing time and answering all of my questions. Truly you can say I still a customer because of my experience and the support he provided. Also while I was in the store , he was the only one on the floor and he supported 3 other customers ( phone upgrades) flawlessly. It’s been a long time since I’ve seen this level of service and support.
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April 2023 by Chris Beauregard
Johan is the president of the store. He is the most professional young man I have ever met. He should not be making minimum wage. He should be making $1000 bucks an hour. He’s quick easy my phone was done and I was out of here thank you again service was $1000 stars. He should own this store!!
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April 2023 by Frank Milligan
Jojo at the Tuscan Village, Salem, NH was extremely knowledgeable and helpful. He asked great questions that made my purchase best suit our needs. He was highly professional and polite. I recommend visiting him if you need a quick and concise experience. Thanks,FM
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April 2023 by Mindy Canty Soares
Johan was amazing! He sat with us and set up/transferred all of my “stuff” from my cranky iPhone 11. It kept erroring out and he was patient and persevered and got it done. All with a smile & a great sense of humor. I highly recommend this store & especially Johan! A+ experience.
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March 2023 by Troy Setzer
Jojo was extremely personable and helpful. The first day I came he did everything possible to make it work in the peramitersI set. The next week he was able to help me get the phone I wanted. Extremely happy. I would do business with Jojo any time.
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March 2023 by Edward Grimley III
Literally the best service I've ever received at any At&t store. Tatiana was so knowledgeable, friendly and helpful.She went above and beyond to make sure I had no interruption in me service.Highly recommend seeing Tatiana Tiburcio for your wireless services ?
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March 2023 by Jennifer Cannon
Tatiana is amazing! She helped me sort out a crazy issue that I had with my phone getting lost and made sure I didn't end up overpaying for a new phone. She even made sure the phone was 100% set up before I left the store so that I wouldn't come back. Truly one of the best retail experiences when it comes to mobile carriers. Thank you Tatiana!
