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January 2024 by Andrea M.
Best jeweler in Merrimack Valley. Highly recommend. All repairs in house, by Scott Atwood.
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December 2023 by Alex P.
This place deserves 6 stars! Atwood Jewlers provides amazing customer service and they have a lot of knowledge on jewelry of all types. I've purchased from them multiple times and have always been more than pleased with the item and the pricing! Whether it's something small or a large purchase you can absolutely trust these guys. I worked with Eileen but the whole staff is phenomenal.
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December 2023 by Joseph Falasca
I have never been so insulted in my life and feel like I've been taken to the cleaners ! Me and my wife came into this jewelry store and purchased an antique necklace with sapphires in it for $900 and I got it appraised and to my disbelief it was only worth $45 dollars!? I came back to the store possibly to see if the women would do a refund or work something out with us but i was met with hostilty and the answer with the most rudest and belittling comment that came out her mouth it turned me off to ever wanting buying jewelry from the store ever again! They will rip you off then in the next second insult you after the fact and blatently and with no regard to people's lives or respect for there customers . If there was a way to give someone a negative star then they have gotten it from me this should be illegal and there business should be looked at with a microscope ? they are comminting fraud !
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November 2023 by Joseph
Been here several times. Amazing customer service and atmosphere to match. Great work on sizing rings and setting stones. Highly recommend!
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November 2023 by jessica dumont
I’m a Salem resident and have shopped here several times and been happy. Two months after purchasing a $900 necklace there they would only offer me $45 for it. If I could give zero stars I would. Absolutely shameful.
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October 2023 by Jessica F.
I'm a Salem resident and been happy shopping here until yesterday. Two months after I purchased a $900 necklace there I asked them what they would give me for it. $45. Unbelievable. I really got taken for a ride.
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September 2023 by Colleen O'Malley Weber
What a delightful store with the most unique estate jewelry. Jill was an absolute delight to work with and I am still on Cloud 9 after buying the cutest cloisonné sand dollar earrings. We are definitely coming back to work with their jeweler to redesign my engagement ring. Can't wait!
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May 2023 by Sheryl G.
I always have an excellent experience at Atwood Jewelers. I have had rings sized, sold jewelry, had repairs done, and purchased a new setting for an estate piece. Every time I received wonderful service and fair prices.
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February 2023 by Steve T.
I went there several times to replace watch batteries with poor results. Their customer service, and apparently their competency, is sorely lacking. They also have a way of making you feel like you are bothering them. They damaged two of my watches by gouging the backs while installing the batteries. The latest episode the person had an extremely difficult time changing the battery, it took about 20 minutes, until a grouch sales woman finally helped the struggling battery changer. When I got into my car I noticed the stop watch hands were not functioning properly but I didn't take it back in knowing the fight I would have gotten into. They surely would claim it was always that way. I also took a fake Movado in for a battery a few years ago. The woman took it into the back room to change the battery then came running out full speed and was actually yelling at me that it was a fake. She was actually angry! I told her I know it was fake and to calm down. These people should be cleaning out horse stalls instead of fixing watches!
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January 2023 by Joelle
My mother and I went in to Atwood today with several family estate pieces in the hopes of getting them repaired and resized. Needless to say, would have been a considerable transaction. We walked in to a bustling store which is very understandable this holiday season. After patiently waiting well over 15 minutes, absolutely no employee even acknowledged our presence. We watched countless transactions occur, and every other customer being greeted upon entry but it was like we did not exist to Atwood. Finally, a man entered the store after our considerable waiting period, and was immediately greeted and offered assistance by an employee. It became very apparent after every individual in the store with a male in their party was helped and greeted while we were completely ignored that this “silent treatment” was intentional. We did not once make a fuss about not being assisted, but did have to politely decline service and take our business elsewhere after the unpleasant, and frankly biased, treatment by the employees. We love to support small businesses, and hate to even leave negative reviews, but we were left feeling very disrespected and upset after this incident.
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January 2023 by Haley Pacini
My fiancée and I have gotten several beautiful pieces from Atwood, and a few have been custom. Gio is amazing, her work is stunning and she made the design process for my fiancée’s engagement ring and wedding rings so easy and exciting. Will always recommend going to Atwood, especially if you want something custom. ?
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January 2023 by Shanna Crowell
Highly recommend Atwood Jewelers for their beautful jewlery and repair work. Great customer service. We've found a jewelry store that we trust and willl recommend to others.
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December 2022 by Paul P
I recently purchased a custom made ring from Atwood Jewelers. Everyone from the Jewelry designer to the store manager were very welcoming, friendly and very accommodating as to what I was looking for. In a short amount of time, I was presented with the finished product. It was not only eye popping and stunning but reasonably priced as well. Thank you, Atwood Jewelers!!!
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June 2022 by MT dressage
Atwood Jewelers not only has a beautiful selection but wonderful service. Joe helped me find my perfect engagement ring that I didn’t know existed!! Very thankful❣️
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March 2022 by Paul Pero
I recently purchased a custom made ring from Atwood Jewelers. Everyone from the Jewelry designer to the store manager were very welcoming, friendly and very accommodating as to what I was looking for. In a short amount of time, I was presented with the finished product. It was not only eye popping and stunning but reasonably priced as well. Thank you, Atwood Jewelers!!!
