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October 2023 by Jt K.
Had a scheduled pool closing the 3rd week of October. No show no call..so I called the 4th week. The owner himself said will be there Thursday or Friday. Fine..ok. Then can't make it AGAIN so says DEFINITELY Sat night or Sunday morning for sure. Then AGAIN! cancels and calls saying will do it Monday. So Monday comes and I wait all morning, NO CALLS NOTHING!!!! So i call and guess what...GIVES ME ATTITUDE!!! Says he's going on vacation and to find someone else to do it...AT THE LAST MINUTE RIGHT BEFORE IT GETS DANGEROUSLY CLOSE TO FREEZING WHEN THE POOL COULD GET DAMAGED!! I was left calling around desperately because of the lies false promises and BS i was put through. Completely unprofessional!!! And this was coming from the owner Brad himself. It's one thing to be completely unreliable...another to be rude and disrespectful to the customer who has been going there for years!!! WHEN IT WAS THEIR FAULT IN THE FIRST PLACE!! Do NOT use them for any pool service. They are unreliable and unprofessional...worst of all...will treat you with 0 respect!! ZERO STARS
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October 2023 by Karen Brouillard
This is our second hot tub from here and had great customer service each time. Kim was great and was always available to answer any questions. Great quality tubs at reasonable prices.
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September 2023 by Alex Tanguay
We had low expectations going in, but they blew them away and we came away impressed. We found a first class quality line for new patio furniture and were thrilled to order it. Was able to schedule delivery in only a week and Kerri, their salesperson was phenomenal. Extremely knowledgeable, helpful and kind. We would recommend them to anyone. Very happy!
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August 2023 by Michelle p
Great customer service ! We needed replacement material from Manufacturer and Darren helped us order and replace material on our Telescope chairs . Thank you for going the extra for us !!
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August 2023 by Lori Mattimore
There is exceptional customer service from this long-standing family business. I have always been very pleased with their attentiveness, knowledge and willingness to meet my needs!! They have always gone above and beyond to make sure that I was satisfied!! The high quality products, very fair pricing, and extraordinary customer service is unsurpassed. A BIG fan of over 15 years!! Never disappointed!! Thank you!!
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August 2023 by Justin Angelo
My wife and I along with our 2 year old went in to look at pool tables. We had someone out to help us in minutes, and everyone was super helpful and knowledgeable. Not to mention patient ! They gave my 2 year old a ball to play with to entertain himself as he was wanting to play with all of the pool equipment (terrible 2s). We will be coming back for future business.
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July 2023 by Rachel Cross
Super impressed and thankful for the experience at Bemister's!I recently had the chance to kayak with friends and and afterwards realized I wanted my own kayak to be able to enjoy as often as possible.Several of the folks at Bemister's collaborated at various points in the process to help me to find the perfect one and then went above what I could have expected by patiently helping me find the right supplies to safely transport and care for my kayak as well as taking extra time to teach me how to load it (including how to properly use the tie down straps) and manage things so I can confidently go forward to enjoy my new hobby.I also noticed during my trips there that I wasn't in any way a special case, every single person that came in was given the same attention and extra service that they specifically needed to have their need fully met, whether it was to help someone find the right item or to share knowledge or to find a specialist to specifically address the complex pump issue they were experiencing. Every single person was heard and helped.I cannot recommend these folks enough.
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July 2023 by Nicholas Zaharias
Just purchased an Olhausen pool table. Best prices on these tables in the region, answered many questions before the sale…always with a smile, and a smooth installation process.
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July 2023 by Chrissy Jay
Kim at the Salem location was a delight to work with. She explained the process of fixing my pool when it was a mess, so kindly…. And being that I’m new at navigating a pool, didn’t make me feel like a dope. I would recommend this location to all of my friends for their pool needs. Thank you Kim!!
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July 2023 by Kimberley M.
REVISED: Just wanted to add some further thoughts that we encountered while waiting for our pool install. As far as the ordering process - that was amazing, Bemisters was super helpful. Then it came to communication with the intall...not so amazing. I will say that once here, the guys were great. BUT we were given an install date. No show for hours, left messages, etc. hours later heard back stating they can't make it that day. Fine, no problem! Things happen. We were promised another date and time nothing..no show, no call. Had to keep texting and calling to find out when they would arrive. This went on several times. The lack of communication was super frustrating! It was not the fact that things happen and schedules can change, it is the fact that we were continuously in the dark. The not knowing if they would arrive when promised, very frustrating! We did a lot of work schedule juggling and a pet fence had to keep getting put up and taken down, each time we were promised they would come. I will say Kim was very responsive to me even though she did not have a lot of the answers, she was responsive and very pleasant. However, my husband asked a question regarding a part we needed after the install and she never responded. So, not sure what happened there, but just want to give folks a heads up that the install process can be frustrating if you have an active "away from home job" and pets. If not, maybe your entire process will be smooth with no issue at all. End result...Pool is super pretty and the install guys did a great job!! **FIRST REVIEW BEFORE INSTALL is here: Updating an old pool with Bemisters and they have been friendly, responsive, helpful and very pleasant to work with! Kim went the extra mile to find a liner we liked! She really cares! Highly recommend Bemisters! Will send updated photos when pool is picked up and is installed :)
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June 2023 by Debra Lang
We can’t say enough about this company! Kim was amazing , calling texting me every step of the way! Your installation team did an outstanding job for us , letting us know details through out the process ! Nick and his partner rocked it! Now all we are waiting for is the sun!! Thanks you !!? ?♂️
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June 2023 by Rachel Jackson
Darren was very helpful, patient, and accommodating. He worked with me regarding my schedule and picking up my kayak. To top it off he also took the time to help me secure the kayak to my vehicle, teaching me the best ways to ensure it would stay safe and secure. I may not own a pool, but I will certainly make this a first stop for patio furniture. The customer service is great!
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June 2023 by Nicole Etheridge
Kim has been such a phenomenal representative! She’s worked with me for months on our above ground pool purchase. Kim is not only very knowledgeable about the products but also patient and always available to answer any and all questions. Purchasing our pool from Bemister has been a fantastic experience and we definitely recommend them- especially Kim! I’m so glad we went with Bemister and we will use them for all of our pool needs moving forward. Thank you!
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June 2023 by Cody Larouche
Kim and Brad have been nothing short of exceptional over the years. I purchased a pool from Kim in June of 2021 abc I e not had one bad experience over the years. I have my water tested regularly and they always walk me through the process. This year they walked me through getting algae out of my pool !Brad the store manager has a great team !
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June 2023 by Kim Klemarczyk
My husband and I were at Bemister's Pool & Patio in Salem, NH this morning trying to find some replacement parts for our Telescope outdoor dining table. Darren took the time to search for the parts and then gave us a tutorial on how to install them. We went home, took the table apart and went about putting it back together. It wasn't as easy as it sounded. A few hours later we were back at Bemisters with the table in our car seeking a bit more help. Darren was kind enough to come out to our car to see what our problem was. He and my husband were able to get the table back together again and off we went. Thank you to Darren for all of your help. Great customer service!!Kim and Steve K.
