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March 2024 by Brendan Block
Placed and order online and arrive 30 minutes before closing to find the place locked up. I went to the side door and finally got someone's attention and was told half of my order wasn't filled because they had run out of something but would I like a drink? No thank you, just a refund. I was told I had to do that online... As I'm leaving I'm told the meat I ordered had run out too and so they gave me chicken instead. Three tiny pieces of disgusting, gray chicken and none of the other ingredients were right, either... I'm still waiting for someone to get back to me... My hopes are not very high...
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March 2024 by Jessica Vaughan
I came here during a rush and Cammie was working very hard to make sure everything was perfect, she did a great job and I was impressed with her service in the chaotic times!
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March 2024 by Brad Armstrong
Very good food. Friendly and helpful service.
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March 2024 by emma keogh
If I could give this chipotle 0 stars I would. Without fail every time you go there, there will be some type of reason why you can’t order normally. It closes at 10, showed up at 7:30pm and completely closed. This time two girls are working and there is no one in the store. One approaches the counter to say because of short staffing, they’re unable to take your order in person, but would like you to sit in the store and place an online order which they will fulfill. Absolutely insane. Don’t know why I even try here anymore, you definitely shouldn’t. A complete waste of time and terrible management.
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March 2024 by Eye math Debate
It's mind boggling that this manager has a job. Place is a mess, food is overcooked and dry, and the rice is cold. Service is atrocious. The kids would rather be anywhere else but there, and it shows.
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March 2024 by Kailyn Rose
Last time I ate chipotle I got very ill. I got my food from the haverhill location, not this one. That being said, I haven’t eaten chipotle in over a year because I was worried I would get sick again. I decided to retry it after a friend told me this location had a new manager and it was excellent. I can confidently say, I will be here every week. They overpacked my bowl with goodness. I ordered online and it was ready at the promised time and still hot. The rice wasn’t undercooked like it usually is. Honestly this is the best chipotle in the area. Highly recommend.
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March 2024 by vic J
This place have the worst employee!!! You tell them double up and this W. B. it ch. Thinks she is paying for my meal. I stay quiet cause there’s people and I didn’t want to make a scene, but I will not go there again! Next door CHICK FILA have the best customer service!!!
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February 2024 by Nirajan Acharya
The worst place ever. I would have given a negative rating if possible.
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February 2024 by Katherine Eckels
Without question the worst run chipotle in existence. Delivers orders are regularly cancelled, pickup orders are never right, and the one time I chanced catering I had to go back because “they didn’t see the second page”… which was stapled to the firstCorporate seriously needs to get this location under control
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February 2024 by Colby
My mobile order has been “stolen” according to staff the last 3 times I’ve been to this location. Not sure if they’re actually being taken, or if it’s just lazy staff but it is infuriating. What is the point of offering mobile ordering if I’m going to stand there longer than if I walked in? Chipotle has gone so down hill and this location is a perfect example of why.
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February 2024 by Mark Hagopian
Walked in at 9:10. There was 1 person ahead of me in line. 5 employees behind the counter all standing around doing nothing. I waited about 5 minutes and then walked across the parking lot to Chick Fil A. -10/10 service.
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February 2024 by Gia Dicicco
I went here and when I got there, there was trash over flowing and table were disgusting. I went over to order my bowl and gave me a little scoop of rice and chicken. My chicken was crunchy and burnt. Rice tasted uncooked and old. Put way too much sour cream and no cheese. when it was time to pay. She over charged me 7$. I went over there to ask her if I can get my 7$ back because she over change me and one of the workers started to argue with me that I was wrong. I hate this chipotle. It is so worth the drive to go to the methuen chipotle.
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January 2024 by Barbara Strzykalski
Mariah was rude and disrespectful and should not be working with the public. I arrived to find my orden was not ready with no apology and no great rush to get it ready. then the 2 workers laughed out loud as I was leaving. Apparently poor service is funny? The restaurant was filthy dirty and the good looked old and dried out. The floor was littered with trash that had been there for quite some time. What is happening Chipotle??? Very disappointing!! Never again!
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January 2024 by Darlene Lilly
The Methuen chipotle is 10 times better than this one. I didn’t ask for corn in my bowl and I found five pieces!!!!! this chipotle sucks! Don’t bring your kids here if they don’t like corn in their sour cream!!! The atmosphere is disgusting. The trash is always overflowing. Don’t bring your kids here because they never clean the tables!! It’s disgusting!! Sometimes the workers overcharge you, so, always check the receipt. Don’t go here. Go to the one in Methuen. It’s worth the drive.Parking: Hard to find a parking spot. had to walk in the rain.
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November 2023 by Emily Waterhouse
Went in and stood around for a few minutes no one was helping us or the lady in front of us then someone finally said “we’re online only right now. We’re understaffed and need to catch up” there was 11 people behind the counter only about 3 people were actually working (stocking etc) but everything was mostly full and they were not understaffed lol. More customers were coming in and they just ignored all of them didn’t even tell them they are online only. While I was placing my online order they started taking orders :) about 2 minutes after they told us they could not. actually crazy
