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May 2023 by Neil Brinson
Worst office ever! Extremely lazy woman who work the front desk. Rude didn't want to take the time to see for appointments. Lack of customer support. Went to the Methuen office and was treated whole lot better. Dropped off my taxes, got an appointment and was easy.
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March 2023 by Linda Contarino
Fast and easy. Service was great.
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February 2023 by Sharon Lafrance
Excellent customer service. Knowledgeable, professional and friendly. I am never concerned when tax time rolls around with H&R Block (Gail) as my preparer. Thank you!
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May 2022 by jean cappuchi
Melodie, I think was her name, rushed through the taxes and asked me to get documents changed by my employer that I was unable to get. I left 2 messages for her to call me back with Lorraine. She never did. I gave up trying to reach her and started to panic when tax day came and I didn't hear from her. A very nice person named Jarrod contacted me, 3 days after tax day, and ran through every thing I needed to do and submitted my taxes. He also informed me that Mélodie was put on a 2 month furlough that everyone takes in rotation. Why wasn't I informed of this prior to tax day? If I receive any fines for filing 3 days late will H&R Block pay for those?
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May 2022 by LeeAnn Martino
Most unprofessional experience of my life. The tax “advisor” seemed to know little to no knowledge on taxes. I decided to use H and R block this year because I had a complicated situation. The advisor was extremely unfriendly and seemed quite upset that I needed help. I recently was divorced and needed guidance on the best way to file ie head of household, jointly, etc. I was absolutely shocked at how little this man knew about taxes. There were numerous mistakes made, he added one of my daughter 2 showing 3 dependents, he forgot to add my child care expenses in. I had estimated my remind by using TurboTax and when he did it came out to 5000 less than I had thought. I had to show him the mistakes and correct it. He yelled at me and said I needed to add the child care credit my ex spouse got and he should return it to me. I explain I shouldn’t add tnay and he needed to check with someone. He called me 2 hours later and said I was correct and should get refund.
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April 2022 by Gabrielle Bartholomew
Suman was very helpful and took the time to answer questions or be available if I had any questions. They responded quickly and in a professional and timely manner.
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April 2022 by Athena Proulx
My tax pro, Melodie LaPlante was knowledgable, professional and an expert in her field.
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April 2022 by Britt
I got charged $250 to have the tax lady ask for my help to Google tax codes for a 2nd state I had to file in. She had access to this information on her computer (confirmed by a coworker at some point in this miserable process). I wish I was joking about the googling.... That would be in the realm of going to a restaurant and being asked to cook your own food or going to the ER and being asked to start your own IV. If I knew what the tax codes were, I wouldn't be paying you to do my taxes.I've gone to several tax places in the past and they've always kept my tax paperwork with them and called me when it was done. I asked this same lady, and she told me this should have been coordinated prior to the appointment "if I had some place to be." I was between 13 hour nightshifts and lost sleep between shifts due to having to spend 1.5 hours there helping the tax lady Google tax codes and choose not to look up whether or not she could efile in the 2nd state she was unfamiliar with, instead she asked me. I assumed I'd be able to drop off the paperwork and come back the next day or two, answer a couple questions (if needed) and have it be filed. I'll go to a different place next year...
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April 2022 by Bri
I got charged $250 to have the tax lady ask for my help to Google tax codes for a 2nd state I had to file in. She had access to this information on her computer (confirmed by a coworker at some point in this miserable process). I wish I was joking about the googling.... That would be in the realm of going to a restaurant and being asked to cook your own food or going to the ER and being asked to start your own IV. If I knew what the tax codes were, I wouldn't be paying you to do my taxes.I've gone to several tax places in the past and they've always kept my tax paperwork with them and called me when it was done. I asked this same lady, and she told me this should have been coordinated prior to the appointment "if I had some place to be." I was between 13 hour nightshifts and lost sleep between shifts due to having to spend 1.5 hours there helping the tax lady Google tax codes and choose not to look up whether or not she could efile in the 2nd state she was unfamiliar with, instead she asked me. I assumed I'd be able to drop off the paperwork and come back the next day or two, answer a couple questions (if needed) and have it be filed. I'll go to a different place next year...
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February 2022 by Sheri Taylor
I have been going to H&R Block for many years, my tax professional Denise O'Brien is so helpful kind and very welcoming. It's always a pleasant visit each year and will continue to see her in the future and I highly recommend her as well as any other tax professional that works at H&R Block.
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February 2022 by Monique Dionne
My agent was very consciences polite and very knowledgeable. She created a very pleasant calm atmosphere during the process. No stress.
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August 2021 by Maya Kassar
Zuleika was very professional and genuine , she made me feel like a family member
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May 2021 by Joanne Pencola
Usually I have no issues using HRBlock but for one return I needed to process it literally took from Jan when I uploaded all my documents to many many emails with the tax advisor to literally get this filed ON THE VERY LAST DAY IT WAS DUE. I am not sure why that was the case but I had to constantly reach out for an update. Very disappointed plus the way it was actually processed I could NOT pay online and I really needed to considering it was the day it was due :-(
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May 2021 by Miklos Jako
Denise struck me as someone experienced, who knew what she was doing. Did while thing in about a hour.
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May 2021 by Mercedes E. A. Crafton
Worked with Denise O'Brien.Had a unique tax situation, with an older return.She did a nice job, and even returned all my calls with questions I had in the after math.