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February 2024 by Sisi Wu
Disappointing experience, poor customer service, stay away if you can. I connected with them to cancel my home insurance policy, asked them whether the refund check would be mailed to the morgage company or to me. No response to that question in three responses, then when the agent finally caught up to it she told me it was mailed to my old address which I no longer have direct access to. She said I didn't mention I had new address when I asked the question, so it was my fault not hers that the check was issued to the old address. I told her I would have told her if she had answered my question on where the refund check will go. Why would I need to tell the new address if the check was going to the mortgage company?! Such a lack of owning mistakes and poor customer service. Very disappointed experience.
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February 2024 by Kooy Cat
Scam. They won't stop calling
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March 2023 by Deborah Green
Always helpful and knowledgeable. Problems solved smoothly
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March 2023 by CAF
I've been using them for years the ladies are fantastic they take care of you very well and always looking out for you
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September 2022 by Donna A.
It is so easy working w Insurance Express. The team at IE determine the best insurance for your needs, at the best rate. You just provide your information and they do the rest for you. The process is simple and fast. The team is friendly, and efficient. I highly recommend them for your insurance needs. Save yourself time and money.
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March 2022 by Donna Arasi-Gudinas
Love Jen at Insurance Express. She is quick and efficient and will find you the best rates on all your insurance needs.
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March 2022 by Karla Ramos
Very helpful and look for the best for the client.
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March 2021 by Peter Rollins
Great service
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March 2020 by Judith Barr
Never a problem in the many yrs i have had home and auto through them always very pleasant and helpful
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March 2020 by Karen Whalley
I am incredibly fortunate to have connected with a most knowledgeable representative who went out of her way to provide quotes on multiple properties, always taking the time to find the best rate. As my search became more complicated and my options more narrow Appy, the representative, went out of her way to educate me about the potential to be dropped if I wasn’t careful. I appreciate the commitment to customer service, value and above all the interest in making sure my children and I were moving into a home where our investment could be adequately protected. Many thanks to To in as well for stepping in and providing the same quality quotes and enthusiasm about our move. Many thanks.
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March 2020 by Zach Blanc
Yeah, calling me 6 times while I'm at work is not going to endear me to your insurance company.
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March 2020 by Jon Cornell
This is a scam. They love to blow up your phone trying to get any and all personal information from you to sell online.
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March 2018 by Jennabeth Jackson
I was put on a list - I NEVER signed up for. When I called to ask them to take me off the list they had ALL my information. Let's be perfectly clear. I DID NOT GIVE THIS COMPANY MY INFORMATION!When I further inquired HOW they got my information - they were belligerent towards me. UTTERLY Rude and condescending. DO NOT WORK HERE. DO NOT GET YOUR INSURANCE THROUGH THEM!Unless you like to be treated like GARBAGE.Their website doesn't even work! This place is either a sham or a scam!
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January 2018 by Casey L.
Never had any trouble with them. They gave me the best price and coverage on home owners insurance. Luckily I've never has to actually file a claim or use it though. They're always pleasant and helpful when I call them for copies of my policy or to update my information. Never had received solicitation calls or cold calls from them. Only time I ever receive mail from them is when the bill is due or when the policy renews.
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July 2016 by Justin T.
I would Highly recommend Insurance Express for your auto insurance needs. Jen was able to answer all my questions regarding how a driving record might impact rates, as well as the best time to re check for new rates. She was patient, friendly and always remembers my name!