“In a world where customer service often feels transactional, Emerald Jewelers stands apart.
If you're looking for exceptional craftsmanship, unique and beautiful pieces, and a genuinely caring, family-oriented experience, I cannot recommend Emerald Jewelers enough. They don't just sell and repair jewelry; they help preserve the memories and moments that make those pieces so special.
Jewelry is such a personal and intimate experience. Many pieces represent cherished memories, important milestones, and ties to the people we love most. Because of that, trust is everything to me when it comes to choosing a jeweler. You want someone who will care for your treasured pieces with the same love and attention that you do.
After a disappointing experience with a franchise that I had trusted for more than 20 years, I was frustrated and yet hesitant about finding someone new. Fortunately, I decided to give Emerald Jewelers a chance, and it turned out to be an amazing decision.
From the moment I walked through the door, I was blown away by how warmly I was welcomed. The team truly treats you like family. They take the time to get to know you, listen to your story, and understand your style and what your jewelry means to you. That level of personal care is incredibly rare.
I brought in my engagement ring to have the head replaced, along with another ring that was missing a small diamond. Not only were both repairs completed beautifully and for a very reasonable price, but the craftsmanship exceeded my expectations. Charly and Joanne were absolutely amazing to work with, and the repairs were done on-site in less than a week! My rings sparkle and shine like they are brand new again – they are absolutely stunning.
What started as a hesitant repair visit ended with me leaving not only with two beautifully restored rings and stunning additional pieces from their collection, but also with something even more valuable: a jeweler I trust completely.
Thank you, Charly and the entire Emerald Jewelers team, for restoring not only my rings but also my confidence in finding a jeweler who truly cares.”
“My wife was working with Tiffany to update her wedding & engagement ring, resetting the stones in white gold. My wife would have liked to add an additional band with stones but opted not to spend the money to do that. I was able to work with Tiffany to surprise my wife with the additional band. She worked with me in the background and helped me perfectly time coming into the store. She kept my wife distracted at the counter so I could walk up behind her and present the ring. My wife was very surprised. Her response was big enough that everyone in the store was aware of what was going on. It went perfectly. It was all coordinated by Tiffany with just a bit of help from other staff to guide me in and hand me the ring. Thank you Tiffany and Hannoush for helping make a such special memory!”
“Tammy is the best!! The jewelry is beautiful! I buy my wife gifts here all the time. I always buy the warranty to get them inspected and cleaned. They do a marvelous job!”
“Pleasant experience! Staff was very helpful. Jewler called in a hold on a necklace at the nearest store in Marlborough. They were very helpful and attentive even though I was there close to closing time. Great piece for a great price, so much so I went for the full warranty. She up sold me on the matching earings and I still got a better set for a better price compared to competitors. Quality experience from both stores!”
“I highly recommend this shop. The owner Dennis was a standup guy. Easy to talk to and very knowledgeable. I’m fairly new to buying silver bullion and now getting interested in numismatic coins. He spent a good amount of time answering all my questions and sharing his knowledge plus I picked up a couple of really nice examples of walking liberty half dollars while I was there. I will be going back.”
“Couldn’t be happier. I went to Atwood today for the second time and was,again, beyond happy. The staff is great, the jewelry is incredible and Andrea went above and beyond to make me happy. I can’t wait to have a reason to go back. Truly great service!”
10AM - 5:30PM
203 S Broadway, Salem
Jewelry Stores
“I had the pleasure of dealing with Steve Nazarian jr during the Christmas Season . Having dealt with his grandfather and father , he picked up their professionalism . I needed some earrings for my wife and went out of his way to service me and get exactly what I wanted in a timely fashion. Even going out of his way to open the store when closed to make sure I was satisfied.. In addition being from Mass, I like the fact no sales tax. Customer for life.”
“Always great customer service & he’s will to do small jewelry repairs, appraisals, replacement batteries and other tasks those bigger jewelers aren’t really interested in providing . Turns out he had a jewelry store in my old neighborhood in W. Hartford, CT !”
11 AM - 7 PM
99 Rockingham Park Blvd K - 107, Salem
Jewelry Stores
“Brittany and IVA were absolutely pleasure to work with and look at and helped me out tremendously walked away absolutely happy with my experience and some new merch”
“have taken many watches there for repair, always quality work and fast turnaround time (pardon the pun!)
have purchased other jewelry, quality merchandise
highly recommend!”
“Hot Topic is one of my top favorite stores to go shopping at. I always find really cool items here. I have bought a lot of things over the many years of shopping here. I cannot wait to go back again.”
“I recently visited the Swarovski store and had the pleasure of being assisted by Sandy. She was incredibly helpful, attentive, and had such a warm and friendly personality. I needed to exchange a product, and despite a technical issue with the scanning system, she went above and beyond to process the exchange manually. It was clear that she put in a lot of effort to ensure everything went smoothly.
Sandy's excellent customer service made my shopping experience so much more enjoyable, and I am truly grateful for her professionalism and kindness. I purchased a necklace and will be returning soon to buy the matching earrings. I'll definitely make sure to visit when Sandy is working again. Thank you, Sandy, for going the extra mile!”
“I was unsure about what to do for piercing but the worker there Chloe was super helpful and friendly. Her help made me feel confident in my choices. Was super sanitized and did a wonderful job!”
“Thank you so much Laurie for helping us through the process of getting our weeding rings with Kerry! We are so happy and excited and you made it so much fun!! :)”
“This is more a review of this store than the product. I have purchased a number of items from this specific store over the years because of their incredible service. At one point my wife lost her bracelet and the staff at this store (through my account history) completely rebuilt it. They even got a charm from Vegas and Saint Augustine FL. Truly a great customer service experience every time.”
“Elie was a personable, knowledgeable, and direct jeweler who helped us design the perfect engagement ring and wedding band for my significant other. We tried three jewelers and he was the only one that made us feel comfortable. Elie worked with us to find the perfect center stone. When my wife said she wanted a green Montana sapphire, Elie got four of them shipped to the store so we could see them in person. When we said we wanted a nature inspired ivy based ring with a twist he helped make that vision a reality. A month later he helped me design a nature inspired wedding band to match on a short timeline and made sure that I had it in time for the wedding. It's early, but both rings have held up wonderfully.
Loved that they were a family business and congratulations to them on the new location. We highly recommend you give Elie a try!”