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November 2025 by Andy Lam
I want to give a huge shout-out to Rick at the Lovesac Salem store. Even though I originally placed my order at the Nashua location—which has been dealing with phone issues—Rick stepped in without hesitation and provided absolutely outstanding customer service. He reassured me, followed up promptly, and made sure every question I had was taken care of. His professionalism and willingness to help truly stood out. Lovesac is lucky to have such a valuable team member. Highly recommend working with him!
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April 2024 by Toms
The assistant showroom manager, Hallie C., went above and beyond to help me with a (very messy) return order. She took her time, she was thorough, and respectful. She demonstrated the best customer service I have experienced in years (with any company). Hallie’s positive attitude and willingness to go the extra mile for me is greatly appreciated. Thank you Hallie!
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April 2024 by Vicki
The assistant showroom manager, Hallie C., went above and beyond to help me with a (very messy) return order. She took her time, she was thorough, and respectful. She demonstrated the best customer service I have experienced in years (with any company). Hallie’s positive attitude and willingness to go the extra mile for me is greatly appreciated. Thank you Hallie!
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January 2024 by Amy Locke
HIGHLY recommend going to the showroom to purchase your lovesac if you are planning to buy. Hallie and her team we so helpful and efficient. When I had concerns about my order, Hallie was very responsive and confident in the process of delivery. I absolutely love my sactional, although the price is high, the quality is better than any I have experienced and it looks fantastic in my living room. I genuinely don't think we will buy another couch again.
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November 2023 by Richard Post IV
Staff were extremely knowledgeable and helpful. Devin took the time to walk us through everything we needed to know.
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November 2023 by Kristen Grady
Everyone at the Rockingham store was so friendly and helpful! Hallie was truly above and beyond and made sure we knew what would work best for us and answered every question we had while being so pleasant and outgoing. She also made ordering a breeze! We are stoked for our new couch and love knowing that we will be able to add on to it if we’d like to. Can’t recommend the Rockingham store enough for all your Lovesac needs!
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November 2023 by Wilbur Pritty
We ordered our Lovesac at location in Rockingham mall. We visited twice before purchasing. Rick was very patient knowledgeable and excellent aditude. Delivery came early except three covers were back ordered. Which didn't take long to come. We had a little trouble assembling it. Some covers were hard to put on when you suffer from arthritis. Took two days. Hands were sore but completed it. Of course we bought a pretty big one. Video shows completed couch. We are very happy with our Lovesac. Very comfortable and changeable. We will enjoy for many years. Thank you to Rick.
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October 2023 by J
Both sales associates were very friendly and helpful. Answered all of our questions.
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October 2023 by Leo Queto
We went in know what we wanted and we got it quickly and for a great price.
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October 2023 by Debbie Beaulieu
Too pricey for how its made. Clever layouts to fit any home however.
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October 2023 by Bob Gearhart
Tim was extremely helpful in our buying experience!
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September 2023 by Tania Rodriguez
We had visited the Salem New Hampshire location. Rick had help us pick our sactional. We received our sactional earlier than expected. Hallie and Rick were super easy to work with and made our purchase seamless.
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August 2023 by Doug K.
The customer service provided by Hallie was amazing. She was knowledgeable, friendly and listened to my questions and provided quick and accurate information. It was a pleasure to speak to someone that wanted to make sure you are happy with your purchase. Job well done!!!!
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July 2023 by Luis Higs
I’m so happy with my purchase and the fact that Hallie was so helpful and informative, she really made it easy for me to decide what I really wanted. I highly recommend her to anyone that’s thinking on buying anything from Lovesac. Thank you Lovesac and thank you for Hallie and her team!!
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July 2023 by Phyllis De
We purchased our lovesac at the Rockingham Mall in Salem, NH. We took quite along time to decide. We had such kind and patient service from Devin, Hallie and Rick. They were fine representatives of your firm. I was especially impressed with Hallie who was so knowledgeable and went out of her way to help my husband and I to decide. Thank you all.Phyllis and Bob Desilva
