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February 2024 by Sean Scheiffern
Went in now empty store with just tires.
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February 2024 by rob bourine
Happy with the sevice
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February 2024 by James Rabideau
Who puts red Loctite on caliper, and caliper bracket bolts? I had to redo a front brake job previously done by this location, and there was so much Loctite it didn't want to come apart. Totally not necessary!!!!!!
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February 2024 by Autos Andbikes
Super nice folks who were short on help the day I went. Sunday. My fault. Amy was excellent in managing my expectations and letting me know up front that it would take extra time today. Amy’s honesty during our first interaction (phone call) made me drive the extra 14 miles to her location. Great service all around with nothing but 5 stars for the whole crew. I have been in the car business for over 40 years and I know when I run into the right people. The whole experience exceeded my expectations. I will be seeing them again.
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February 2024 by Michelle Guarino
Squeezed me in at the end of the day for an inspection sticker! They were quick, efficient, and the two associates working the front desk were very welcoming and helpful.
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February 2024 by Mark Tango
Excellent service, fast turnaround from 3PM on a Saturday to fixed and operational Sunday before the workweek began!!!
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February 2024 by Steven Fournier
Had an appointment were told our job would be done by a certain time well that time was 2 hours ago still waiting.
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January 2024 by jason dailey
Booked a new tire installation through tire rack. Pep Boys suggested a 4 wheel alignment. Car returned to me with the steering wheels crooked, when brought back the same service advisor Amy had no idea who I was. Terrible experience. I do not reccomend Pep Boys Salem NH.
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January 2024 by sean barrows
Was placed on hold for 37 mins for a 5 min phone call, asking simply available times and a quote. $750 for a wheel bearing and unknown availability was what I got in between several other “brief” holds and a quote of all four bearings being over $1000. I don’t know what monkey service you run over there but hell no!!!
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January 2024 by Mike Nuccio
Fast and friendly.
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January 2024 by Sabri Love
Giving a 2 star because the girl who works here is. SWEETHEART and this isn’t her fault. But I took my car in November. Was told I need this replaced and they need to order the part, TELL ME why it’s Jan 2024 and no one ever called me to let me know if the parts in? No one ever called to update me if it’s delayed or back ordered or out of stock. Nothing. No communication. Then want to charge me almost $1700 for something the guy said maybe for the part $50-$500 PLUS 2-3 hours of labor pricing at $100 an hour???!!! If my math is correct max $500 for the part plus $300 assuming 3 hours would be $800???? WHY THE HELL AM I BEING QUOTED $1700?? Yeah miss me with that bull. Don’t do it. Over charging and lack of communication. Will not be going back. Now I get why a guy left so mad the last time I was there. Tell the person they can keep my part at this point going some where else.
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January 2024 by Robin Holden
The waiting room is awful, gross, dark and dirty. The counter staff isn't super helpful either. The whole place is just depressing. I've been once and I won't ever go again.
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January 2024 by Richard Swain
Now with auto repair and service..., it's way slower
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December 2023 by Cooper D.
Don't even waste ur time making an appointment. Showed up and was told to wait up to 2 hours for an oil change.
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December 2023 by Dj W
very good