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November 2023 by Jennifer A. McCarthy
I started going to Salem Vision Center a few years back with Dr. Onyon, and he was pleasant enough, but I never liked his staff at the front desk. They were always kind of rude, unpleasant or lacked character. I had no idea that it was under new ownership by MyEyeDr when I went to my check-up last Wednesday. I was pleasantly greeted by the front desk receptionist, who was very happy to assist me, and believe me, I was thrown off that someone was really nice this time! Next, I met Rachel who took me into the exam room. I was pleasantly surprised by her happy, vibrant personality, so unlike many visits over the past few years. I loved her instantly. Lastly, I met Dr. Ronald Coutu. What a doctor. He explained everything to me before he did something, and as he was examining my eyes, he explained what he was doing and what he was looking for. He had a sweet, calming demeanor about him. He was very informative and took the time to listen to me. I didn't feel rushed along like I had with Dr. Onyon in the past. Meeting Rachel, wow, then Dr. Coutu... Well, I fell in love again! I was fitted for glasses by another pleasant woman who was very down to earth, real, and genuine. That's when I found out that it was under new ownership! haha Well, then it all made perfect sense at that point. I can't say enough good things about the new ownership, staff and overall experience. Too many people take the time to write up bad experiences, rarely sharing the exceptionally good ones. I had to share my experience. I absolutely love them!
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November 2023 by Shaylyn Arseneau
I wouldn’t even give one star.I have gone to Salem vision center since I was in elementary/middle school. They were one of my first eye doctors. My entire family went there. Dr. Onyon & Steve were always wonderful - I always went back yearly.Since the company has been bought out, it is nothing but horrendous. When I went for my 8 AM appointment, at 2 months postpartum (I made the appt this early on purpose), I waited over an HOUR to be seen and then was told to wait longer to be “checked out”. Machines didn’t even work so I’m shocked I was charged out of pocket. I did not leave until 10:30 from a routine eye appt. 2.5 hours with a 2 month old isn’t fun. Seems like they were not very organized. I tried to give him the benefit of the doubt because I knew that the business had just been bought over and there’s a lot going on. I wish that I didn’t but sometimes I am too patient.Fast forward. I go to order my contacts. They told me that I would need to do a trial pair because the contact brand switched. Perfectly fine. I asked them to call me when they come in. One month later, they called me to tell me that my contacts came in. They basically told me that I would need to come in and wait so that the doctor could see me. I politely explain to them that I have a three month old (at that point) and will not be able to sit there for 2 1/2 hours again. The man on the phone basically told me there’s nothing that he can do because there are other patients.. so of course I become really agitated because all I’m trying to do is try on my contacts and make sure that they are good so that I can try them out long-term. I was also breast-feeding at the time so 2 1/2 hours is not a thing that new mothers can do on the fly. I waited about an hour for trial contacts to see if they fit my eyes. Again.. whatever. I gave them the benefit of the doubt again.Now I’m going to fast forward about one month later when I try to go order my new pair of Contacts and explain to the new people who run Salem Vision that my insurance pays for my contacts due to a medical condition. The woman basically told me that it wasn’t true, and that I was lying. She said if that was the case, then I changed my insurance. I’ve had the same insurance for five years. No coverage changes. I called my insurance to verify and I asked her to talk to the doctor. She told me that she would give a call back. Surprise. She never did. Then I played phone tag for one week to get these contacts ordered. I ended up finding some old contacts in my medicine cabinet and used those for a while as I was working really long hours and taking care of my children. As I started to run out of my old contacts, I tried to order them again. The lady again told me that I would need to pay $1K when I told her that my insurance covers my contacts because they are deemed medically necessary. She acted like I was stupid. For three months, the woman at the desk told me “I’ll call you back.” Never once did I receive a phone call back. it was like they knew they were playing a game with me. I’m telling you that I must’ve called over 30 times.Finally, after several phone calls, in the same day, I received a callback that my order went through insurance. Shocking. It only took eight months for me to get medically necessary contacts due to the lack of care and urgency on their end. The funny part is is that the voicemail was extremely unprofessional. It was very snarky, and passive aggressive. Not once have I ever raised my voice of them, or showing them how aggravated I was.If you are looking for a new eye doctor, do not try here, unless you want to wait hours on end for the first appointment of the day I need to have contacts or glasses to survive.
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July 2023 by Diane L.
If you need glasses and are as picky as I am, Rachel is your girl! She was not going to give up until I was happy and she found me the perfect pair. She is professional, very upbeat and just a pleasure to work with. Thanks again Rachel.
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July 2023 by Kick Ass Trainer
We loved Salem Vision when it was owned by Steve and Dr. Onyon - been going there for 7 years. Very disappointed with the fact that they cannot get my sons contacts, will not return our phone calls and didn't upload his prescription so I cannot even get them somewhere else. Also, staff wasn't terribly friendly/helpful while we were there. We like Dr. Onyon very much but sadly the business has suffered since they sold it.
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June 2023 by Libby Smith
I only need to got to my eye doctor once a year for a check up and to reorder my contacts, after this past visit I don't know if I want to come back.To start, I made my appointment two weeks out. Day of appointment I get there and find out no appointment was ever set. I understand this was probably a new person who messed up and I was trying to be patient but I gave up plans for this and was pretty upset. The receptionist was trying to get me in later in the day but I had work so I couldn't. I had to come back in early tomorrow, my day off.I come back in the next morning and the actual appointment was fine. The assistant was really nice and I felt bad for being a bit grouchy. We get to the end of the appointment and I sit down to get the payment stuff done. There's an issue with my insurance (company wide, not just mine) so I knew that was goin to be a bit of a problem. They simply waved me off saying I can pay when I pick up my contacts. This is something I have done before so I didn't think twice.3 WEEKS LATER! I haven't heard anything so I call to ask. Turns out they never ordered the contacts because I need to pay first! So now I had to pay over the phone and will have to wait another 2 weeks to get them! I Don't know what happened, It used to be a great place to go to and everything had always run smoothly. Now it's just one thing after another. I feel like I'll have to brace myself just to pick up my contacts, assuming something else will go wrong when I do!
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March 2023 by Im Sorry
Not sure when the pretentious kicked in at this place,I remember feeling comfortable not being able to have the best or maybe my insurance didn't cover the expensive pair, now seems they make a point for you to feel belittled for not being able to afford the $200 marked up to $450 pair of overly inflated glasses that the same pair that never left the store in past 5 years is now somehow that much someway....Be looking for a less pretentious office, Who ever Was the boss 5 years ago needs to come back, The person that knew how to treat people with dignity.
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October 2022 by susan lagambina
Very pleasant, kind team, excellent doctor.
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October 2022 by Roseanne Porcelli
The doctor is always attentive, never in a rush. The assistants are pleasant and make the other tests a breeze. The office staff is wonderful.
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September 2022 by Savanna Butterfield
To start with a positive, every time I have called this place to order contacts the employees who answer have always been nice, helpful, and accommodating.However, today I called to order contacts (usually come in within a week) and was told by this guy that prescription expired (it's late August so I'm wondering when did it expire, because I haven't heard from them since March when I called to order contacts then).I said I wasn't aware that it expired already. Right away he decided to lecture me that it's my responsibility to know that information. I suggested that the office would have that information and could've sent out a reminder to me via call/email so I would know in advance (that's what organized organizations do, in my opinion). He then had to let me know two more times how it's my responsibility as a patient. However, I'm unsure on how I'm supposed to keep up on that since I have no online portal to check in on my info and don't even get reminders on eye appointments in order to renew for contacts. The office couldn't even make one attempt to call/email me if the subscription was expiring? Leave a voicemail?This guy was unprofessional, uncaring, and rude. After all that he tried to tell me I could make an appt with them in mid Sept in order to renew my subscription (1 month from now). Told him I was all set due to the way I was spoken to and he said "alright". Apparently doesn't care if they lose a customer who's been going there for 3 years. Looking elsewhere now...Sometimes all it takes is 1 person to change your mind on a place. I'm sure he won't care about this review, but maybe others will ????♂️.
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July 2022 by Nicole Roberts
Friendly staff, very organized, and I can’t wait to get my new glasses!
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June 2022 by Linda Giordano
Salem Vision associates are very professional, helpful and friendly. I went to Lens Crafters which was a big mistake. Back to my favorite Salem Vision.
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June 2022 by Amy Botticelli
Salem Eye Center staffs are pleasant, helpful, and knowledgeable. They took the time to show me how to save money by correctly using my optic insurance. Dr. Martin is a very smart and personable optometrist. It is a pleasure to receive care from him.
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May 2022 by Mychelle L
I’ve worn glasses for over 3 decades and I can honestly say this is the best full-service one stop shop for glasses. Dr. Onyon is great! He listened to my needs and made suggestions. The staff is friendly and amazing. I take my whole family there. They’re great with kids! Highly recommended.
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April 2022 by Steve Marchetti
Annual visit always good! No surprises, people are personable and professional. Eye exam, standard. Assistance with selection of new glasses based on coverage, outstanding!!
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April 2022 by Trisha Westley
Highly recommend this place. I called right when they opened and spoke to Debbie and she got my husband in for a emergency eye appointment within the hour… Place is nice and clean and the staff is very pleasant
