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December 2023 by Elena Sachs
Always professional and reliable.Great customer service.
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July 2023 by rhayeq1
I have had nothing but positive experiences with Service.
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May 2023 by Julie Bruno
I am very happy with the service I get from service credit union...they gave me a great interest rate and I am happy with there outstanding customer service & on line banking, I opened up a credit card with them , & a savings account.
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April 2023 by Google user
The ATM never works! It’s super frustrating and annoying. The point of an ATM is convenience! They don’t even put a sign on to save everyone the hassle of trying to use it. I asked them one time about it being down and all they said was “yeah, it’s been down for a while” then put an out of order sign up!!
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April 2023 by Casey Warren
The ATM never works! It’s super frustrating and annoying. The point of an ATM is convenience! They don’t even put a sign on to save everyone the hassle of trying to use it. I asked them one time about it being down and all they said was “yeah, it’s been down for a while” then put an out of order sign up!!
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December 2022 by David Carmichael
Don’t understand all these bad reviews. I’ve been with SCU since I was 15 and they’ve always been great to me. Their employees have always been friendly and have never been unwilling to take the time to explain banking concepts to me and make sure I understood them.
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July 2022 by Jasmine Tucker
They do NOT answer the phone. They do NOT manage simple things like send a debit card when it expires. If you do not live near a branch where you can walk in and demand service, then I would NOT bank with them.
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June 2022 by Rock Sfeir
All in all great experience!! Jennifer and Rachel are great . These people go above and beyond!
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February 2022 by Jose Hernandez
This is the third time I have to deal with the same lady who gives me a hard time. I really cringe when she is available. Today I went to pay my daughter’s car payment which I done it many times in the pass. My wife and daughter were working who are on the loan, therefore I had to go and do it. The lady told me that she couldn’t accept the payment because my wife wasn’t present and mind you I provided my wife information, vehicle information, address, correct spelling of her name and yes she found the account but could not take the payment. It’s beyond frustrating dealing with this lady at the Salem Newhampshire branch. I asked to speak with a supervisor and she said no. We have 3 accounts with this bank and I can’t wait to end the relationship because this lady is beyond rude and frustrating to deal with.
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February 2022 by Philosophical Michael
Alyssa deserves a RAI$E, a BRAND-NEW CAR (FOR FREE) and a TWO-WEEK ALL-EXPENSE-PAID TRIP TO ARUBA!! She literally $AVED MY FINANCIAL LIFE!! Sevice Credit Union is TRULY FORTUNATE TO HAVE HER AS AN EMPLOYEE!!!! She spent TWO-AND-ONE-HALF HOURS assisting me and all the while was COURTEOUS, KNOWLEDGEABLE, PATIENT AND KIND!!!! She EXCEEDED MY EXPECTATIONS!!!! God Bless Her!!!!
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February 2022 by Rev Tr
Unprofessional employee, she was picikng fight with customers in the parking lot. I would not recommend as I prefer my banking to be stress free.=R
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February 2022 by Daniel Jones
If you want to be treated like a number. Then this branch is the one for you.Branch manager needs to learn your services you offer.Member for over 20 years and getting frustrated every time I go in there.
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August 2021 by Patricia Lacombe
I started my account when working in NH, as I live in Mass. Since working in New Hampshire I have opened an account. I love thinking with service credit union they are very understanding and helpful. I had a problem with my online banking could not fix it walked right in they helped me and fixed it right there. I am very satisfied with service credit union.
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August 2021 by Shelley A.
I have belonged to credit unions pretty much my whole life because of the customer service is usually above and beyond that of corporate banks. Well you WILL NOT get any customer service from Service Credit Union. I went to deposit a check made out to my husband that he endorsed over to me. The teller told me she can not deposit it into my account since his name is not on my account. I argued that is ridiculous, the check was for $300 and he has his own account with them. No she said. I can deposit into his account. Well if we wanted to do that we would have. They will not take endorsed checks. This is a lie. We have done this plenty of times in the past via teller and atm. I'm sick of the bs. So ridiculous. I called their customer service number and again was told the same thing. This place is a joke. DO NOT DO BUSINESS WIT THEM if you are looking for customer service. BTW, their atm is down at least once a month.
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April 2021 by Dave S.
I applied for a loan and got approved. I made my purchase and brought it home. Two days later they wanted more info. Then they didn't approve the loan. All after the fact and approval. This is not fair and unethical. Don't do business with this bank. They can't be trusted. I'm pulling out all my accounts