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February 2024 by Jr A.
Needed my PS5 repaired. It was repaired and returned to me in two weeks. Much faster than sending away to Sony if it's out of warranty. Great customer service.
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October 2023 by Bruin DeGagne
They "fixed" my screen that had a bubble in the screen protector, the same day I got it back not even 2 hours later the screen broke down the center and there was a big black line down the middle of the screen and it would no longer respond to touch. I called them the next day and explained that there was a black line through my screen and they told me to come in so they could try to fix it one more time. When I got there he told me that what I said on the phone wasn't what he thought and proceeded to try to charge me $700 to replace it a second time even though it was their fault for the screen breaking worse. I asked him if there was anything he could do because they were the ones that broke it worse and he said all he could do now was fix it for $700 and didn't even offer a discount or anything. Don't ever get your screen fixed here and save yourself a headache.
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October 2023 by Curtis Cormier
I've brought my phone here several times. They always do a very good job and the wait is usually not bad. The scheduling system is fairly easy to use.
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October 2023 by Jen Lynch
Verizon Sent me in to the Salem, NH store without telling me I had to call and make a claim first. Jennifer was so helpful and friendly and even the tech out back came out front and was very helpful and friendly as well. They got my phone fixed quickly, it was an overall great experience in a very frustrating moment!
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October 2023 by Nathan Brady Crain
These folks said they would call me when the materials for my free warranted repair were in, when I got no call for a long time. I found out that they had written my number down incorrectly.To do the repair which would be free, they would have to take off the screen, and then put it back on to do this free repair.I recently cracked my screen so I asked them what the replacement cost would be, and they insisted on charging me the full $350 to remove and replace the screen, when they would be removing it and putting it back in the first place and should have only been charging me for the part.Needless to say I told them to go take a flying leap. If an automotive garage, replaced your tires and also your brakes but charged you twice for the removal of your tires and wheels, you would complain and they wouldn't charge you twice.This is ridiculous. This business is ridiculous, and the people who run it are ridiculous.Go somewhere else where they don't double dip on the same repair.
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October 2023 by AL .H
Brand new Samsung flip 5 dead screen pixels. This is my business phone and my life line, so time without the phone had to be minimal. Dropped phone off on Friday and it was ready on Monday. Highly recommend for waranty and general repairs.
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October 2023 by Joseph Henningsen
Very helpful store front service and fast repair for broken screen on my cell phone.
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October 2023 by Dan Merriman
Great experience - Salem location techs were focused on customer satisfaction ( honesty, promptness and quality of their work ) - will definitely visit them again for all of our Samsung phone problems and solutions/repairs.
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October 2023 by gabriel alpuerto
Great place and friendly, knowledgeable service. They use factory parts and will make your phone or personal device, back to new. Check them out
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October 2023 by Next Level Firearms
Matt O. was extremely helpful, friendly & professional. I watched his interaction with a young girl that was there with her father fixing mom's cell & Matt was very kind & sweet with her - nicely done!My daughter's iPhone...13 max (?) Fell victim to my 2 & 3 year Olds antics. Replaced with OEM screen...good as new and guaranteed!
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October 2023 by Newport FItness & Spa
Awesome customer service experience and perfectly repaired device. Just severely understaffed. Even an appointment time doesn't mean anything because they are short staffed. Certainly not their fault but frustrating. Waiting 4 hours when you had an appointment.
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September 2023 by Steve Williams
Do not use this store. They had my computer for a month. Kept calling and was told tomorrow or in a few days. Went into store and they had done nothing in that month. Cancelling my Asurion plan since not worth anything.
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September 2023 by Eric Maxwell
Great service. They made the whole process easy. They got it done very quickly for me which was much appreciated
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September 2023 by Rouben Burke
Amazing services! Amazing Employees!They fixed my phone within an hour. ??I highly recommend!!!
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September 2023 by CARL TROMBLY
Smashed my screen at 12:53. Initiated having it fixed via MYVERIZON app and dropped it off by 2:15. Picked it up at 4:10 and its working perfectly.
