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March 2024 by Louie T
Treated more than fairly, Dan reached out to me to inform me of how wonderful the wiring of my 14 year old volvo was. Pat explained exactly what was required to fix it, and warned me of the possible problems that might be encountered.My take away is that there were no surprises, they are a family shop and I believe Dan is Pats son.Forthright and fair.I never leave reviews, but was looking for their phone number and saw the prior review, and would not let that review dictate having service done. 100 per hour is more than fair considering the increasing costs of things.
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October 2023 by Mike Navoy
Very professional and answered first couple rings every time I called ,prices were extremely high, but other than that service was great!
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September 2023 by Paul Perrotta
For starters this business is not that great! I had brought my vehicle in because my vehicle was shaking. They had told me I needed a tie rod I explained to them. I don't think that that's what the issue was but let's see what happens! They replaced the Tie rod! I drove the vehicle away the vehicle was still shaking! I brought the vehicle back he had told me the alignment wasn't good that they did so he had to do another alignment and told me that I needed to do the balancing on my tires. So I agree to the terms and had him do this work it took 3 days! I got the vehicle back get up on the highway and the vehicle was shaking like crazy They had told me they had taken it for a test drive obviously. Whoever had taken it does not know what shaking is! So I would recommend not going there. I don't think that they do the work that they say that they are! I had brought my vehicle mineke he had told me that the 2 front tires needed to be balanced. I paid Pat for this Not very good for a business that's been around for a long time! I called him on the phone and told him. And he was very rude to me. He told me I wasn't getting my money back and he didn't need my business.! I've never, ever responded or written up any company in the entirety of my life with work being done on a vehicle or Going Out to eat.! This Company is very shady.. I think they're really just into the towing aspect and they should not be doing Mechanical work!
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July 2023 by Jason O'Rourke
Brought my car in here for a simple control arm to be tightened and it took them over a week to get it done. Now there is absolutely no reason that should even take a day when at most it should take a few hours (and that's if you really take your time with it). No reason for this at all unless they were trying to milk the time and labor cost (which they were). So i went in to pick my car up and got slapped with a 900+ bill. They tried charging me for the part (that it didn't even need nor ask for) and after all that the problem STILL wasn't fixed. Across the board I wouldn't recommend this place to anyone as they were very dishonest and shady with they're business arrangements. Just left me with over all disappointment in how they conducted themselves.
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July 2023 by Scott B.
We had a breakdown on I95. We were able to find Pat's Towing off the first exit. The Jeep was vibrating very badly while driving. We live in CT and were on our way home from the 4th of July holiday. I asked if they could work on it that day and they said "we will look at it". Bottom line: we were back on the road in 3 1/2 hours. The brakes had ceased up and were over heating the drum on the driver's side. The station even provided transportation for us to have some great clams for lunch at Hampton beach while we waited! THE VERY BEST IN SERVICE!
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May 2023 by Kelly Pagliuca
It’s taken me a bit over a month to write this but absolutely necessary. My car broke down 25 miles from home while working. I used AAA and was so lucky to get Pats towing. They tried to start it and it had to be towed. I knew it was the starter as I had it in the shop the week before and they didn’t think it was the starter. To have it towed to my area it would of been very costly so I took a chance with Pats. First of all the tow truck driver was so nice and polite and asked me numerous times if I would be ok on the side of the road. My husband was 5 minutes away so I assured him I was. Thank you for making sure I was safe. They called me within hours with a report of the problem and an estimate. It was actually less than the quote I got from my usual mechanic. They said they could have it ready that day. I didn’t need it till the next day. Pick up and paying was easy and once again everyone is so polite. If I wasn’t 25 miles away Pats would be my new mechanic. I have had AAA since 2016 and never have I used it. Thanks for making my first experience a great one.Services: General repairs & maintenance
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March 2023 by heather
I made an appointment to get my car checked because there is an engine light on. After they checked my car, The woman at the front desk said that I would need an intake manifold. Said that they don't have the parts there and they will need to call and get in estimate and they would call me back. As soon as I left there I got an estimate from the dealership myself, within minutes. I waited two weeks for them to call me back (which I ended up calling them) when she stated they had no notes on my car but can see that it was in the shop. I asked her if she even called for a quote. She said no it must have just been pushed under the rug. I find the services here to be unreliable, unprofessional,and do not trust them. Do not recommend.
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February 2023 by Matthew England
I was 400 miles from home and my brakes locked up on the highway Friday afternoon on a holiday weekend.They were able to get me in and got the parts the next day. I was back on the road by 3pm Saturday for the 7 1/2 hr drive the rest of the way home.I greatly appreciate that they called at least seven different places to find the parts for my Caddy to get me back on the road.Thanks again.Matt
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February 2023 by Chelsea Corthell
Terrible customer service . Whoever is the night dispatcher on 2/18/23 was absolutely terrible. I needed a tow I called at 4:18pm and was told they would come get me anytime between now and 6pm. Which I was totally fine with waiting . When I called at 6:30pm she said your the next call he’s coming too. I asked how long? She had then told me 20 minutes.40 minutes go by and she is not answering the phone ; completely ignoring me . So I had called off my fiancés phone and she answered. I asked how much longer she then told me she would give me a call back. The ignorant lady never called back. What terrible customer service . I waited till almost 8:15 pm . If I could give zero stars I totally would .
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January 2023 by Eric Gregg
Took care of the brakes on my brand new Fifth Wheel. Something the manufacturer just didn't seem able to accomplish. Thanks!
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December 2022 by April Bryant
Awesome service!!! Never been here before until I had a flat and called AAA. My tow truck driver was amazing and funny as hell!!! Went there they patched me up within 30 minutes and I was back on my way. The front staff was nice, the price was fair and they were exceptional to my needs and my busy life. I WILL be a repeat customer!!
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November 2022 by Sarah Rydgren
Got me right in for motorcycle inspection! AND car inspection. Quick, friendly and easy.
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October 2022 by Julie Seabury
Great rescue of my daughters locked car. Really appreciate how quick and courteous your driver was. Thank you!Service: Car towing
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August 2022 by Jenna Sven
Every time I bring my car to Pat’s I get exceptional service. They are always so professional, fair, honest, and have very reasonable prices. They are always very accommodating and they do a great job. 10/10 would recommend!Service: Brakes
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August 2022 by Liveyourdash Liveyourdash
I never needed a tow but he was in his boat and rescued my sister and I who were stuck on our paddle boards in the dark near the marsh . Stand up guy
