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November 2024 by american patriot
Don't go here,
Until recently I've only talked to one woman that seems to run this shop, I had them do some work on my truck twice, since then I've been up there several more times to get quotes, and if they've lost any business up there before, I'd have to say it's because of her attitude, I bought a new Mustang and took it there to get a quote for a paint touch-up, talked to a different female I believe to be the sister of the other, and she was just as rude, I always try to get 3 quotes when I want any work done to any of my vehicles, Paul, at Rogers Auto body in Rochester has always been the cheapest and he does beautiful work, Gagnon has always come in "TWICE" as high as Rogers. I've been in the business of "Buying & Selling" Cars & Trucks my entire life, and I can tell you that when a body shop is consistently coming in double the cost of their competitors, that's not a little inflated, it's "HUGE"
If you want to get overcharged, and enjoy rude and obnoxious females, this is the place to go,
***I feel bad for their employees, because these two seem to be man haters*** !
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October 2024 by emily stone
Had a long run with an accident and my house and own stupidity. They worked with my insurance the whole way and were completely upfront with everything they did. Family owned and well managed.
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February 2024 by Steve T.
I have had both body work and mechanical work done at Gagnon's. They are excellent at all they do. Maria and Crystal have a great crew. They are honest, knowledgeable, and have reasonable pricing. Would highly recommend Gagnon's.
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December 2023 by peggy roberts
I received a quote of $305 to fix my passenger car door handle. The person in the office looked at my car, said both pieces of my car handle were broken and I would need to replace both along with a plastic piece as well. Total labor time would be 1.7 hrs $187.00. Total cost for parts $118.36. Total cost for parts and labor $305.00. I felt this was a high cost to fix a door handle. I called another place got a quote that was much lower. First only the smaller piece of the door handle was broken. I didn't need to order the bigger piece and it only took the person less than 10 minutes to fix the door. Total cost $76.00 for parts and labor. I realize businesses need to make a profit but this is a huge difference in cost.
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November 2023 by Mark Sargent
They've taken care of 3 family vehicles and they make sure you leave satified with your service. Great people.
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November 2023 by Karen Jeffers
Got my car inspection very professional and friendly
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November 2023 by Reg Gillespie
I certainly have had many experiences with auto body shops over the years. I have never been treated as well as all the folks at Gagnon treated me. DESERVE 1O *
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February 2023 by David Gelinas
Got an oil change there. Everyone was very friendly while I waited. They do awesome repairs to your car and fix everything after an accident.
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November 2022 by Don Baillargeon
Everything was perfect from the quote to the job being performed.
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July 2022 by Marcia Richardson
For some reason, my 2014 van developed rust around one front panel and had eaten through along the edge. I was worried that it would fly off at some point. I got a quick estimate from Crystal and decided it was an acceptable price that I could get it past 100,000 miles intact. They got the job done in the time frame and price estimated, despite 2 mechanics needing time off for funerals. They did a beautiful job and it looks like new again! I think they cleaned the van also. It is looking good. Had I listened more carefully, I could have avoided the 3% charge for using a credit card, by paying with a bank check.Service: Body & Trim
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June 2022 by Chad
Don't reccomend for quality work got my brakes and rotors (Replaced) less then 8k miles ago and it's been horrible from the start always grinding making noise, I brought it in to see what's up and they told me some bull that's nothing wrong that it just needs lube/oil here we are 1 month later and it sounds the same worst $800 I've ever spent. Now I have to bring it to a professional to fix them hard lesson learned.
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January 2022 by Heath G
Gagnon's is top notch. I recently had a vehicle there for inspection and everything was detailed, professional and top notch.
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December 2021 by Jessica Rowan
Got t-boned coming through an intersection. Took the car here and she looks better than she did before the accident. The staff I dealt with were amazingly kind and upfront about possible delays because of the global shipping crises. I will absolutely come here again should the need arise.Service: Body & Trim
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November 2021 by Chameon
Reviewing body work:Good experience overall, repairs matched colors to the extent that it would make them virtually unnoticable unless you were really looking. Pleasant family vibe to the establishment. They give rides locally so if you have a long term job they'll help you out. Overall a good experience.
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September 2021 by Keely Trabold
Crystal is amazing and knows her cars and body work! The guys in the garage are amazing and do the job right the first time. Couldn’t be more happy bringing my truck here
