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September 2023 by John H.
Rented a van to move stuff out of storage, they notify me at 6 PM the night before that they let the person keep it another day. Can't find another vehicle for the morning at this point so I'll have to pay another months storage thanks to these clowns.
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September 2023 by Kasey R.
Have had many hit or miss interactions. Most employees don't care or bother to help you if you are looking for something specific. Today, me and my wife went in for a section of carpet. We waited by the carpet for a few minutes, not a soul around. Asked a employee for help and they advised, the worker is on a quick break and will be back any minute. BUT, he will have someone come help. He took off. We stood around another 25 minutes with not a soul around. Tried to find another employee, not a single employee around. We returned the items we had grabbed and left. Just terrible customer service all around. Wouldn't recommend.
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August 2023 by Jerry D.
My wife purchased a Frigidaire refrigerator from Home Depot. When going through the purchase process they told her that she could save $50 on the purchase by getting a Home Depot credit card. Once she was invoiced they then told her that she was not eligible for the $50 credit so she immediately cancelled the card. Can you spell BAIT AND SWITCH? We took delivery three weeks ago of the refrigerator that is intermittently quiet, making a medium noise and making a very loud noise. Since it was more than 48 hours after delivery, Home Depot said I needed to deal with my extended warranty. I called the useless people at AllState Protection Plans (The reps are in another country, by the way) who underwrite the plan and they said it is a defective unit and I need to deal with Home Depot or the manufacturer and that they would not honor their warranty. This is of course after at least an hour of going through their maddening phone trees and submitting copies of an order that they should have on file. No matter how this situation resolves itself DO NOT BUY AN EXTENDED WARRANTY THROUGH ALLSTATE! They are useless and appear to have designed their system to inflict the maximum amount of frustration and wasted time on someone wanting to make a claim. I then called Home Depot once again and the supervisor said that he would contact the warranty company and resolve the situation. He called back and I was now directed to go to the Frigidaire the manufacturer. Once I made contact, I had to speak to one of their computers and give it information. It did not understand when I used the phonetic alphabet to give them the serial number. I was then placed on hold with a message that it would take 20 minutes to be connected. After 26 minutes on hold I was able to finally speak to a LIVE person at Fridgidaire!!! Hurray!!! I was actually going to get some service from a representative who said he would put me on hold and schedule a service call. Guess what? While on hold, I WAS DISCONNECTED!!! So, I called back and got back into the Queue and hearing a maddening recorded message trying to get me to purchase a water filter every couple of minutes! After getting through after another 20 minutes on hold, I finally got an appointment with a service tech to look at the refrigerator but it was for 3 weeks out because they are on the other side of the state. This purchase was for an apartment that is under construction, so I did not need it for food storage right now but what if this purchase was for my home? I would be 3 weeks with a defective refrigerator! So, I called Home Depot and told them how unhappy I am with the entire run around. I spoke to one of their managers and he agreed to help me. I received an email from the manager saying that the service appointment would be for August 17th. I was scheduled to meet my wife on Cape Cod that day but decided to stay home, meet the tech and instead resolve the problem. Today is August 17th and I waited all morning for a tech and neither received a phone call or a visit. I called the service company to find out when they would be arriving and was told that NO TECH VISIT WAS SCHEDULED UNTIL AUGUST 30th!!!!! To say I was angry would be a huge understatement. I waited for a while to let my blood pressure come down from quadruple digits range and then called Home Depot once more. When I was connected to the manager that I had spoken to previously, I said to him, "I am going to remain very calm however I am as displeased with this transaction as I have ever been before. If you do not come and pick up this refrigerator, I will leave it in the middle of your parking lot!" They came and picked it up within two hours!
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May 2023 by Madelyn S.
We've had some challenges come up around ordering a new washer/dryer. Ernie in the appliances helped us out. He is absolutely top tier for customer service. We will be coming back to this Home Depot for any of our home needs !
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October 2022 by Eileen Wentworth
Good customer service every visit
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October 2022 by Jon S.
don't order appliances to be delivered here if you value your sanity at all. Horrible experience, today was the 3rd time they showed up and didn't even have our appliances on the truck.
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July 2022 by Kandice Thompson
AJ and Ernie from the Somersworth store are ABSOLUTELY AMAZING AND ABOVE AVERAGE EMPLOYEES!!! As is Georgia from their website phone line Customer Service, I got her 1 time and she was understanding, kind and as helpful as she was allowed to be! With that being said!!! Home Depot’s customer service and delivery service are TERRIBLE!!! I am so beyond FRUSTRATED with Home Depot’s customer service and delivery service! ???? I ordered multiple appliances (6 to be exact!! Refrigerator , Stove, Microwave, Dishwasher, Washer and Dryer) July 3, was told July 21 deliver date…great! They arrived July 21 without my fridge “it was miss placed” after multiple phone calls, and 3 trips to Home Depot by my husband, we were told Friday 7/22?that we have the fridge Tuesday 7/26. My husband has now taken Thursday/Friday off from work to be here to assist in getting the appliances in and set up. Home Depot called last night to tell us that our appt for Tuesday 7/26 was between 7am and 11am. (My phone and my husbands phone 3x’s each confirming the appointment) My husband called his boss and asked if it was okay for him to come in late because we knew we would have to take the front door and trim off etc. We have been waiting for Home Depot since 7am, they never called they never showed. We called and were treated TERRIBLY buy customer service. My husband went into Home Depot because the customer service lady hung up on him and then wouldn’t answer the phone when he continued to call back. Home Depot said “THE FRIDGE HAD BEEN MISPLACED” AGAIN ???? we can continue to wait, or go to Lowes in Rochester for the same fridge for an extra $400 SERIOUSLY??!!! ARE YOU KIDDING ME!!!!! I’m so beyond frustrated right now! This is not okay service. You should be ashamed of yourself customer service and delivery service!!!! We spent A LOT of money on these appliances and cannot believe we are being treated the way we are!
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February 2022 by Iamlooking To Buy
Horrible place , starts with the district manager Nicolette her office is in Canton New Hampshire. +1 (781) 830-0414 She doesn’t return phone calls and the manager in Somersworth is horrible he doesn’t even come down to speak to you in person. Bill brown the night manger is a a liar who won’t give you his bosses name and says that he is the general manager the district manager never called me back because she was lazy and think she’s somebody special the store manager called and defended his subpar manager and they didn’t even have the decency to meet me when I came back to get my refund instead he had an associate do it.
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November 2021 by Chris M.
Was gonna get an air purifier, but they don't have Apple Pay for me to use Affirm...they could easily upgrade their checkouts
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November 2021 by Lori Aubut
somersworth store is my new go to store!! I've ventured in a few times. today was the day of days. the other location couldn't be bothered to look for the item. Jamie in customer service located item(unavailable in somersworth). you ROCK JAMIE!!!
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August 2021 by Coryl McGurren
Worst customer service I have ever had.
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June 2021 by Bobbi Coffin
Work customer service ever from “Denny”. I will now choose to drive further to go to Lowe’s based on the poor experience.
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May 2021 by Dawn J.
DO NOT ORDER YOUR KITCHEN CABINETS OR DRAWERS FROM HERE!! I'm in the middle of an absolute nightmare with the Somersworth location! I Recently spent close to $4000 on 6 kitchen drawers and two pantries. Picked them up and went to install with my contractor the next day. As they were being installed, we noticed they were all damaged. My kitchen was already demo'd at this point so waiting the 8 weeks to return & get new ones were not an option. They sent 2 reps from the cabinet company & the manager to my home within two days to inspect the damage. This was quick & appreciated. They noted the damage & told me they would replace the items & only offered a $225 refund! Two of the drawer bases have side panels that screws blew out the side of and cannot be replaced. 16 parts had to be reordered & I have to just deal with the other two parts that are damaged! They did not call when the pieces came in. They did not offer delivery. They did not offer an installment of the pieces. The $225 will barely pay for my Contractor's time. They told me I should have opened the boxes in the lobby of Home Depot to inspect them before trying to install in my kitchen. The manager told me at one point to "just return them all and she would refund my money because it's only $3000". If I did that, my family would be left with no kitchen at all for at least 2-3 months. I have called 3 filed 3 separate reports with 3 separate Customer Care reps and now am on an executive level. I paid full price for damaged goods. This hassle is so stressful and should not be happening at all.
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September 2020 by John Dexter
good atmosphere, great people, and a fair price.
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September 2020 by Heather F.
Great customer service, went here today to pick up an online order, was in and out in no time at all! The girl who helped me at the service desk was friendly and efficient. Definitely better than the Rochester store!