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January 2024 by Tom Rup
Had a flat that needed repair. They were short staffed and extremely busy but still was able to help me out and fix my tires in about a half an hour. Very appreciative and impressed how they did considering another store sent me away because they were short staffed.
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January 2024 by Brian Killackey
Found out I had a nail in my tire and Emily fit me in last minute. She was also able to help with a last minute alignment which otherwise would have been a separate trip. Great customer service!
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January 2024 by Matt B
I have to give a major shoutout to the manager Brad. He is the nicest guy and truly values customer service. I usually purchase from townfair but was enticed by a Black Friday deal at Monroe tire at BJs wholesale club. While the tires were a great deal and offered free installation, I quickly was reminded of the old saying you get what you pay for.I have 2 sets of rims and wanted to do a winter changeover while replacing my snow tires with the new ones I purchased. I get a call from BJs telling me they refused to take off my all seasons because they couldn’t get the lugs off and they “didn’t want to be held liable.” When I called them on it, their response was “well we’re not real mechanics”. LOL. What was supposed to be a quick installation and change over turned into a nightmare. I called townfair and Brad truly saved the day.While it was unclear why my lugs wouldn’t come off. Brad acknowledged that since they installed my all seasons originally, that they would take care of the change over for me. I drove over with my new tires that BJs refused to install, and my car was as in and out within 11 mins. Not to mention they were fully booked but were kind enough to squeeze me in. If that doesn’t say customer service, idk what does. I also requested an alignment as well and he was honest and said that my car was perfectly aligned and nothing was needed. I ended up spending no money, and they took care of me anyway.BJs really caused me some major frustration but Brad and the townfair team took care of me and saved the day. I’m not gonna mess around and will just take care of all my tire needs here from now on. To Brad and the townfair tire team, you have my sincerest thanks and you have a customer for life.
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January 2024 by Ashley Algren
I unfortunately got a flat tire 10 minutes before closing... The kind gentleman on the phone said to come right in! They fixed my car and showed me kindness still exists in this world. Thank you again!
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October 2023 by Emily Szumiesz
I’m really happy I came here to get my tires checked out. Joe and the whole crew were excellent - timely, knowledgeable, friendly, and service oriented. I’ve worked in customer facing roles for 18 years and this was top notch customer service. Thank you so much! I will absolutely be back for all my needs and be recommending you to my friends and family.
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October 2023 by Brittany Rivais
Tonight I walked in at 6:20 with them closing at 7, prepared to be told no way; after calling yesterday for 4 new tires & not being able to make it sooner today. I thought I was screwed & would not be able to make it to work as one of my tires had metal exposed & ready to go. There was 3 gentlemen working, who took on the task of mounting and balancing 4 new tires & doing an alignment in RECORD time so my car was safe for travel to work & for my 5 children! I walked in a manager knew my name & said to his two shop guys “let’s tag team this and get it done!” & they DID just that; amazing team work & customer service. THANK YOU so much! APPRECIATE YOU!
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September 2023 by Mike Hamrick
Have always had great experiences with tire warehouse. Courteous professional and Expedient.... A combination not found many places anymore.
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September 2023 by Eliza G Who
Fantastic full service location! Today is my third visit in 3 weeks with 3 different cars to get help on different issues. (Big family with multiple drivers). Each visit was different but every time the store has been busy. Joe (the manager) is very knowledgeable and funny and accommodating to everyone who enters this store. All the techs have been wonderful and professional as well. The window between the waiting area and the service bays is fascinating to be able to watch the techs work while you wait (or not if you want you can chat with other customers or look at your phone if you prefer).Each time I’ve been here I’ve seen people walk in and get 5 star service and help as soon as they could be accommodated regardless if they had an appointment or not. No one gets turned away. The atmosphere is very pleasant. Would highly recommend.
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September 2023 by Gracie Myers
AWFUL MANAGER JOEGot a full service on tires and brakes. Employee’s were efficient even though they were short staffed. Manager Joe failed to communicate with his employees. The employees were not trained on how to resurface rotors and we were left waiting on the manager to arrive. Manager shows up over an hour later and was rude and disrespectful to my wife making all sorts of excuses. Even with good reason to be out of office, there is ZERO excuse for being unable to communicate ahead of time the delay we would experience. I would have happily rescheduled had I known.Employee Nick was polite and easy to talk with.Due to the manager Joe, we will no longer be customers at this location. Absolutely awful management.
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September 2023 by Shelby Minor
I have used this Tire Warehouse for years. I came in today for a full set of new tires and Nick helped me find the right ones for my driving needs. I also learned after that I needed a tie rod and wheel bearing replaced. These guys worked hard to get my car done despite being short staffed. The manager, Joe, made sure to stay until the job was finished despite having personal things going on that I never would have blamed him for needing to leave to attend to. I really felt heard and like my car was in good hands. I felt like my time mattered and they were working so hard to make up for their lack of staff and ensuring everyone got their cars done, even if it took longer than they would like. Thank you so much to the team there and I’ll see you all again, but hopefully not too soon!
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August 2023 by Taylor Kashmer
If anyone ever needs new tires, do NOT go to the Tire Warehouse on High Street in Somersworth, New Hampshire (not to be confused with the Tire Warehouse on 108 in Somersworth, as I have not been a customer at that establishment).I bought a full set of new tires and had theminstalled there in September of last year. A few days ago, I noticed that my back left tire was flat, so I brought the tire in to determine what could have caused it to go flat.There was no evidence of a leak, but when pressure was placed on the sidewall of the tire, air leaked out between the rim and the tire itself. My understanding is that an issue like this is caused by improper installation, causing the seal between the rim and the tire to slowly lose it's integrity and allow air to leak out.I asked for the cost of a replacement tire to becovered by the establishment, being that I justpurchased this tire less than a year ago, andimproper installation has resulted in the need topurchase yet another new tire.They would have secured my repeat business if they had handled this properly, as I fully understand that mistakes happen. As long as accountability is taken for those mistakes, that is the mark of a great business.Unfortunately, I was met with an incredibly rudemanager who was not willing to collaborate oncoming up with a solution to this problem.I will not be taking my business here in the future, and I hope that sharing this experience prevents others from going through the same thing.
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August 2023 by Taylor K.
If I could give this business zero stars, I would. I bought a full set of new tires and had them installed here in September of last year. A few days ago, I noticed that my back left tire was flat, so I brought the tire in to determine what could have caused it to go flat. There was no evidence of a leak, but when pressure was placed on the sidewall of the tire, air leaked out between the rim and the tire itself. My understanding is that an issue like this is caused by improper installation, causing the seal between the rim and the tire to slowly lose it's integrity and allow air to leak out. I asked for the cost of a replacement tire to be covered by the establishment, being that I just purchased this tire less than a year ago, and improper installation has resulted in the need to purchase yet another new tire. They would have secured my repeat business if they had handled this properly, as I fully understand that mistakes happen. As long as accountability is taken for those mistakes, that is the mark of a great business. Unfortunately, I was met with an incredibly rude manager who was not willing to collaborate on coming up with a solution to this problem. I will not be taking my business here in the future, and I hope that sharing this experience prevents others from going through the same thing.
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August 2023 by Sandra Rousseau
I bought new tires 2 years ago. The service and price were amazing! Yesterday I got a sheet metal screw in my tire and of course went back to tire warehouse. Jon at front desk could not help us enough to fix my issue. Personable, helpful, and even gave me at GREATdeal....thanks Jon your the best! Absolutely love them and they will always have my business. Next week doing a tire rotation ?
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August 2023 by Rachel Gardella
Customer service was awesome and much appreciated. Needed new tires and the man was honest and didn’t try to “screw” me over. Very efficient and got my car back within a few hours, despite being very busy after dropping my car off. Highly recommend!
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August 2023 by Ashif Abir
Friendly people working there, got a new set of tires for my car and got the right price, they also took it on themselves to apply a rebate on my purchase.Good selection of tires too. Recommend.
