Walmart Vision & Glasses is highly praised for its excellent customer service and knowledgeable staff. Patients appreciate the friendly and polite team, including Dr. Gump, who is described as amazing, personable, and caring. Many reviews highlight the staff’s helpfulness, with several mentioning how they went above and beyond to accommodate urgent appointments or reschedule missed ones, often calling promptly when cancellations occurred. Patients feel valued and well-treated, noting that staff members like Carrie, Judy, Mark, and Casey are consistently helpful and friendly. Dr. Gump stands out as a key reason for repeat visits, with her making the experience pleasant and showing genuine care for patients, including children. She is praised for her professionalism and for providing extra effort, such as ensuring patients leave with glasses even when issues arise. The front office staff is also recognized for their long-term presence and expertise. While some mention minor issues like appointment cancellations due to no-shows or the importance of confirming appointments, overall, the business is seen as providing good old-fashioned customer service. The combination of knowledgeable staff, caring doctors, and a welcoming atmosphere makes Walmart Vision & Glasses a trusted choice for eye care needs.
Judy is always fantastic!! She has always given incredible service to our family! 10/10 recommend.
January 2026
Dr Gump and staff I dealt with were very professional, kind, and explained things very well and with patience. My adult son had the same experience several weeks before.
December 2019
They are always friendly and very helpful. Dr Gump is thorough and does an amazing job with my family. Thank you 😊
