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October 2023 by Jackie Ferguson
We have been using White Mountain for years to open and close our pool (also a pool heater purchase/install years ago), so when it was time for a Hot Tub, they were first on our list! Between the helpful woman that first helped us in the shop find the right one, the professional and smooth delivery from Ben (and another gentleman), and Dave swinging around for the tutorial, we couldn't have been happier. I would highly recommend White Mountain for your pool and hot tub needs, thank you all!
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June 2023 by Jalisa Jackson
Very informative staff! Being a first time pool owner they were able to guide us through all the tough times. They helped us from getting the correct filtration all the way to opening the pool with chemicals. They are all very pleasant to talk with and gain knowledge.
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June 2023 by Richie Sevigney
I went into this place today, I was a customer from a prior pool supply place that closed up. Very cool that they have a machine that tests the water and tells them what to recommend. That's where it stopped.... the lady couldn't be bothered to answer my questions or help guide me at all. Told me to "look at the sheet". I asked what some of the items on the sheet were and how they would be different from say a box store and what not and how they may effect my pool water. She couldn't be bothered to help me.I spent money there that I regret and will NEVER go back or recommend anyone to this place. Very rarely do I even comment on a business good or bad, but it was clear I was looking for advice and it was clear that she wouldn't give me the time or day and I was a number. To the point that she didn't even inform me her print out was the directions on how to fix my pool and I had to ask. Poor experience as a whole.Poor customer service!
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May 2023 by Mike Lebel
Always friendly, helpful and educational... Glenn makes sure i understand the printouts and helps load the truck!
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December 2022 by Anthony Giglio
I have been involved in the building trades for over 20 years and this company is extremely knowledgeable when it comes to their products and service. They also go above and beyond for their customers. Highly recommend WMPS for any need!
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December 2022 by Adam Boisvert
Have been a customer for years, superb service all around! All the staff are friendly and helpful! Service staff do a fantastic job every time I need them, between Ben and Aaron opening my pool this year to making a last minute repair to my pump! Prices are more than fair and reasonable! Was in today for spa water check and Glenn was patient and helpful with several questions!
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December 2022 by Rachel Bourque
We purchased a hot tub here and had a wonderful experience from the original sale to the delivery and set up. Everyone we spoke with was friendly, professional, and knowledgeable. We will definitely continue to support this business and would recommend to anyone in the market for a pool or hot tub. 10/10
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September 2022 by Emily A.
do you want to cut down on electricity to heat your pool? google "DIY solar panels made from hula hoops to heat pool" you will reduce your carbon foot print as well
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May 2022 by Linda K.
I called white mountain pool to open my pool for me because I just can't do it any more my husband did it for me every year but he died in January. I made sure that I called them real early in April because I know how busy they get two guys came out told me they needed to fix my skimmer I said sure they fixed everything and then they knocked at my door and told me they could not open my pool for me because they just had two guys quit and they just couldn't do it what kind of business does that well they lost my business
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December 2021 by Nicole Gleason
First time hot tub purchase and Dave was so easy to talk to. We had gone to another business first. What a difference of experience! I highly recommend White Mountain Pool & Spa. Delivery and set up went without a hitch. Duncan and Aaron were great! After filling the tub Aaron did a superb job going over care of the tub and water along with a demonstration of the system.
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December 2021 by Skip Radey
I was looking for a hose for a portable spa. I walked in and waited a minute or two till the person working came out from a back room to help me.I brought part of the spa with me so he could see what I needed he brought me out back to match the hose to the spa found what I needed and cut me the length I wanted. He was very helpful and friendly, the price was quite reasonable and I had an over all great experience.
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December 2019 by Sandra Hackett
Aaron was exceptional in getting our spa pump repaired while we waited. We own 2 spas from WM - older now- but they are generous in keeping us up and running! Thanks to all!
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December 2019 by David Conrad
Went to fit a pool cleaner. They did fix it but the owner saw how fast the fix was and so few parts and stated I should be charged double but his worker was fast and did the invoice. You don't tell your customer that you want and we're going to charge more but now can't because the employee was counting the correct parts and time. Save money and use ACE in rochester offer 125.
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December 2019 by Jim MacNeill
Freezing cold night and my hot tub died. I was worried that the pipes would freeze before I could get it serviced. I called White Mountain Spa and spoke with Duncan. He walked me through everything in order to keep the internal pipes safe and showed up first thing the next day to fix the issue. He kept me up to date via phone calls so i was always in the loop. Outstanding customer service!!!
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December 2019 by Beth Ranfos
We bought a house that came with a pool and hot tub. Luckily, White Mountain Pool & Spa is close to our house, so we have been able to badger the employees and owner with our newbie questions. Each time we have done so, our questions have been answered patiently and clearly by the staff.We've had service visits for our pool and hot tub by both Aarons, Duncan, and I think another guy named Mike (Not sure), and they have been great!The most recent visit was one for our pool. Aaron called me to let me know he'd be by to check our equipment out before returning for the official service visit (in case parts were needed, smart move!) and he and also Aaron showed up while my husband was home. They went over every question and concern my husband had about our pool, and did a fantastic job.We really appreciate all of the help we have gotten from White Mountain Pool & Spa, and we will continue to get our pool and hot tub services from them in the future.
