-
June 2024 by Tania Lewis
Started working with John last fall to have our pool installed early summer. He was knowledgable and a great communicator. Kept on top of the all details (and boy are there alot) and made the whole process easy. Definitely recommend if looking for inground fiberglass pool. Love our pool!!!!
-
January 2024 by alan george
Received a message about a follow up on a repair to a hot tub they did almost a year ago. The hot tub never was repaired to working condition and it had sat so long it is ruined.
I do not understand why Patti waits until she is out of town to contact me after all this time. This is totally unprofessional and no way to serve customers.
Before John came out to fix it, he asked me to remove the side of hot tub, take pictures, find the part number, I don’t know squat about hot tubs. Felt like I was doing all the work. Took two days to come out to look at it. After all this, he just replaced the pump, said the motherboard was damaged and left the broken pump behind for me to dispose of.
So, Patti feels obligated to reach out now to follow up on this after almost a year ?
-
December 2023 by Natasha Russo Andrews
What a selection for hot tub and pool accessories! They always come in handy when I'm in a bind to fix my hot tub. Too bad they are not as close of a drive as I'd like them to be.
-
July 2022 by Jim G
Great advice and really super owner
-
February 2021 by Kurt Gergler
This is a functional store that offers the guidance and items needed to maintain a hot tub. Nothing fancy, it just works. I'm glad they are there!
-
October 2020 by nancy jefferson
My husband and I met with John today. He seems very knowledgeable. John was also very pleasant. I will give him a 4 star rating today and will follow up with new ratings as my pool comes together. I feel confident based on John’s knowledgeable and experience we will have one awesome pool!! Thank you John for answering so many questions we had. I am so excited to see your work come alive in my yard come spring.
-
June 2020 by Vanessa Webb
Loved it. Great products to chose from
-
February 2020 by Yuki C.
Called for an estimate a few weeks ago - price was fair, no pushy sales. John came out to do some maintenance on my older Jacuzzi, she's back up and running, water's clear, motor's purring. Really thankful to have a great hot tub guy in the area, finally! Thank you John and Patti.
-
January 2020 by Kevin Henderson
That Lucy cat sounds like my out of state clients who never pay on time and want it all for free. Send her down the road and her big SUV. PS tell her to take that Bette with her.. Sorry you have had a few Bad Apples.. I have used John for Years on all my clients on Lake Sunapee and the service has always bee on time and extra help was provided to my clients by Mr. Johnson. I find in most cases when someone complains it is about paying a Bill. I fire my clients when they act up. They need me I do not need them.. Yes Kevin Henderson CEO of First New England Real Estate Said this.. I speak from the Heart, you either love me or hate me and I could care less.
-
January 2020 by Yuki Conlon
Very helpful over the phone, set up an onsite estimate very quickly. Felt the bid was fair and look forward to working with them in the future
-
October 2019 by Tony Diehl
John has helped me to rehabilitate and maintain an older spa that came with a house I bought. He's gone out of his way on several occasions to be helpful and find ways to save me money when other companies couldn't be bothered to return my call. I won't buy a spa from anyone else in NH.
-
August 2019 by Richard Tibbetts
John was super helpful on the phone and his crew came to our house the next day. They fixed up my hot tub good as new. And the prices for replacement parts were very reasonable, less than I see on most websites. I plan to keep using their services. And I can easily pay online.
-
November 2018 by Lucy Kampf
Patty is actually very nice and helpful. However, John is very rude and disrespectful. I can't believe he's still in business. After a rocky start with our spa installation, I gave the business another chance. However, After receiving an email that said simply “Are you going to pay thisâ€, I will never give them another penny! I have always paid all invoices!! Invoices apparently only come via email and I never requested electronic only as my permanent residence is not NH. My emails from him were found in my junk mail that I have not cleaned out all summer until today! I was busy living my life! He could have sent me an invoice via mail OR called me asking if I received the invoice. However, every interaction with him is not pleasant! I would prefer to use other companies! He is not the only game in town people. Keep searching!!!
-
November 2018 by P S
Funny- all your reviews are 1 star! Your comment to Lucy just proves what kind of horrible company you run. A respectful owner would never comment to a customer like that- keepin it classy!!!
-
November 2018 by Newport Bob
Very easy to work with John. Always has an answer to questions.
