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November 2023 by Moryah Moreau
The worst customer service. They have had the car since Nov 1st, the insurance company had been in a few times but was told they didnt have time to look at the car until the 8th. Gave the ok to have it looked into on the 9th. Was "offered" a rental on day one but turned it down because there was a chance it may not be covered. Glad it was turned down because going on 15 days that they still have the car and are still saying it may not be covered! Even though there is a warranty and an extended warranty on the car.When calling in today spoke with a Scott who scoffed at us, and when asked to speak to his boss because of how rude he was being. Said and I quote "you can try but I just watched him walk onto the floor and it's going to be a while".Spoke to his boss Jason and was trying ask how this is acceptable, when he gave conflicting answers was told he was done with the conversation.I have not delt with this kind of customer service ever! I knew from day one when this car was purchased that they were being sketchy but this is a whole new level.
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November 2023 by Georgette Vachon
I walked into Honda of Keene around 5pm on a Friday after shopping their Certified pre-owned vehicles online. Larry Gilmet was friendly, helpful, and he and the rest of the Honda team got me into my new Honda in time to meet a friend for dinner. I would recommend them to anyone looking to buy a new or pre-owned vehicle.
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October 2023 by P. Lauren Mason
In having my first experience with Honda of Keene service department, I want to say that Scott and Damien went above and beyond with getting the interior of my HRV in pristine condition. I found them to be professional and nothing short of going the extra mile to ensure that the job was completed to perfection. Thank you, I am now a loyal customer of Honda of Keene.
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October 2023 by Priscilla Bartley
I had a great experience with Honda of Keene. I shopped around and they gave me a really great deal. They were patient with my many questions and fair. Jeremy took his time helping me to get to know my new vehicle and made this car buying experience far better than my last from a different dealership.
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October 2023 by Phyllis Clapis
Today, I brought my car in for a pre-purchase inspection on a used vehicle I'm considering purchasing from another dealer, and I couldn't be more pleased with the exceptional service I received at Keene of Honda. Despite the short notice, Scott Cashman, the service manager, went the extra mile to provide me with a comprehensive and detailed inspection of the car. He demonstrated patience and responsiveness in addressing my numerous questions, ultimately granting me complete peace of mind regarding the prospective purchase. As I left, I found myself wishing I were buying the car from Keene of Honda because of the trust they've instilled in me. I wholeheartedly recommend that any reader places their trust in them as well.
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October 2023 by Ashleigh Hutton
After an unexpected breakdown of my (very)old car, I looked to Honda of Keene to finance a vehicle. I had my eyes on getting a CR-V for a while and saw that Honda of Keene had some of the best prices for newer used CR-Vs. I got preapproved from my credit union on Friday afternoon, viewed the car that I wanted from their online inventory on Saturday, and drove home in that same vehicle on Monday. Brennan was SUCH a huge help. He was very patient and knowledgeable with all my questions. Before and during the test drive, he was such a good guide on the different features of the car. Also, the team that helped with the financing portion of the deal was so genuine and made me feel comfortable and confident. I can't recommend this dealership enough!
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October 2023 by Stephanie Burns
If I could give more stars I would for this entire team. I recently purchased my second vehicle from Larry and he was exactly what people should look for in a sales role- not pushy, flexible to provide any/all options, was very knowledgeable and extremely responsive. I also dealt with (I believe Jason & Teagan???) who were also 5 stars. I found the exact car that I was looking for at another dealership however decided to come back to this one just because I know the service is impeccable...keep it up!
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September 2023 by carrington noel
This was my first time buying New in over 30 years. Times have changed a lot, but the service I received from Jeremy Brown at Honda of Keene was top notch. Jeremy really took the time to ask good questions and understand what I was looking for. The end result was a great experience for me...the customer! I would recommend Honda of Keene to anyone looking for a new or used Honda in a heartbeat!
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September 2023 by Carol Hines
Larry is an outstanding sales professional. He is knowledgeable about the vehicles, articulate and easily understood when describing the car. He has an innate sense of the customer. He spent a great deal of time with me even though it was very late on a Saturday afternoon. Teagan was also very helpful. I left with a beautiful new CR-V and an appointment to have the car undercoated. I was very surprised that someone of Larry's caliber wasn't permitted to handle the sale from beginning to end. My personal opinion is that it would have been a plus for him to be able to handle that.Scott and Char in service are top-notch in communicating and following up.Carol Hines
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August 2023 by Ashley Wood
The best car buying experience I’ve ever had! The staff is so nice and Larry Gilmet is the most genuine and personable salesman I’ve ever met. He made finding the perfect vehicle for ME so much easier and fun then I expected. He genuinely cares about helping you find the best vehicle for your needs to fit your budget. 10/10 would recommend. Seek out Larry, he’s 11/10 sales rep.
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August 2023 by Frank Devoe
I just recently bought a car for my daughter here and it was a very smooth process. The entire staff was not only friendly but very helpful as well. Larry Gilmet helped me find the perfect car for my daughter. He was very knowledgable and attentive to my budget and needs as well. I would highly recommend Honda of Keene if you are in the market for a new vehicle. Thanks again!!
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July 2023 by Claire Davis
If I could give 10 stars I would. Working with Larry Gilmet was simply put, a wonderful pleasure. He kept me post regularly on getting the HRV Color I wanted. Answered all my questions without me feeling stupid. (I'm an older lady). He's personable, extremely knowledgeable, and has a sense of humor which made it fun to work with him. I would recommend Honda of Keene to anyone. A wonderful dealership!!
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July 2023 by Matt Hardgrove
No pressure staff. From the point we began looking for a used car to the time we picked up our selection, Jeremy (Sales), Alex (Sales Mgr), & Teagan (Finance) all made the process simple. Jeremy understood what we were looking for and gave input that would meet our needs. Knows the Honda line and what each model has to offer. Alex worked with us to come up with a final price and solution that worked. Teagan explained all options with no pressure to purchase items that we felt were not appropriate.I would recommend this team to anyone looking for their next car purchase.
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July 2023 by Kaija Grant
I had the best service at Honda of Keene, and couldn't have asked for anyone better to help me! Larry was the absolute best! Wasnt pushy, GREAT listener, I could keep on going! I've never felt so relaxed and so comfortable and had so much fun looking for a safer car and I'm so happy that I could put my trust in Larry and the whole Honda team to help me! I absolutely LOVE my new car! I recommend everyone to Honda of Keene! ?Thank you guys so much!
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July 2023 by Robert Lindberg
I've bought a lot of cars over the years, and usually it's about one step from a fist fight. Working with Brennan was a TOTALLY different experience. He was respectful and very helpful, giving me time to make the decisions that I needed on my time schedule not his. Absolutely no pressure, a pleasure to deal with.I recently saw a billboard that describes the experience. It was fr a car dealership in Alaska, it said "We don't sell people cars, we help the buy them". That's the experience I had with Brennan and Honda of Keene.
