-
March 2024 by bre nna
No high pressure sales tactics here. Just straight forward conversations and ability to answer any questions we’ve had. Would highly recommend cold springs rv!
-
February 2024 by Melissa Bergeron
The process from beginning to finish was enjoyable. Picking out an RV for our family was exciting, but understanding the process from operational to financial aspects was thoroughly done. Bob (The Bobfather) and Norm were fantastic.
-
January 2024 by UMeUsFit
Cold Springs RV in Weare, NH, was truly a great experience for me when buying my Thor Axis 24.1 from them this month.Starting with Olivia and Brittany - they kindly helped answer my questions over the phone to clarify service and parts, addressing and directing my concerns or questions where needed.From start to finish, Jeff in Sales patiently answered all my questions whenever I had them and gave me excellent advise, providing me with the information I needed to make the best purchase decision.Joe in Service was so helpful when doing the walk through listening to my questions then explaining all aspects of operating my RV.Norm in Business was careful and thorough while explaining all the paperwork and financial information I needed to know about, without pushing to 'sell' me on anything more than what I believe I needed.Ray was there with honesty, compassion, and integrity to help make my purchase suitable for me.In fact, I really felt as if all of them, Jeff, Joe, Norm, and Ray were up front, honest, patient, and professional, never pushy.My experience was so good that I would make the almost 2 hr trek back there for any service work, or whatever I might need because I know I can trust the integrity of their work and their advise.Thank you Cold Springs RV for making my RV purchase so enjoyable and easy!,Elizabeth FitzpatrickWorcester, MA
-
December 2023 by P M
Great place to buy an rv. I've bought and looking at a 3rd with these guys. Great customer service after the sale as well.
-
November 2023 by Jennifer Munroe
Amazing customer service! Highly recommended for you RV needs
-
October 2023 by Melissa Rowell
After an impact from another camper backing into one of our slides, we brought our rig here for repairs through our insurance. They were completely unthorough in their inspection and told the insurance it was mostly cosmetic exterior stuff. We found places where they absolutely should have seen where things were leaking when we got the rig back and found the floor wet and warpped inside the slide.Since it was a waiting period for repairs, We also requested our largest slide be serviced out of pocket as we had a water damaged subfloor. We dropped the rig off in January, and finally got it back 4 months later. (5months since the impact as we had to wait for insurance to approve our claim and get ourselves packed to move out of our rig for that time period).In that time, the impacted slideout received significant water damage, something that was not a problem prior to the impact at all. They refuse to take responsibility, and claim the rig is beyond repair now and wont even quote for it out of pocket. The slide that they did the subfloor replacement on, is taking on water damage after just one season in the rig. The subfloor was supposed to be wrapped in weather proofing, and it is clearly not as you can see it swelling/separating when looking at where its attached to the wall on the outside. It looks like it was painted in black, maybe its semi weather proof paint? But we were under the impression it was being wrapped, like we have seen in many subfloor replacements. They had the entire slide removed and implemented this repair, and did not make sure the whole thing was truly water tight.Nearly 8k. EIGHT THOUSAND DOLLARS. And we couldnt get quality out of any of the work they did. Not to mention, they didnt do their "complimentary" inspection of the entire rig, because we didnt ask for it, even though they have a giant sign advertising it in their service office, that says no where that you have to request it.We are fulltimers, no strangers to climbing up, and doing our own maintenance and sealing to things. But we trusted these proffessionals with our home, and were robbed in efforts to maintain it for our family. Disappointed is an understatement. I recommend you take your business elsewhere .
-
October 2023 by patrick Mogauro
My family and I had an excellent experience with everyone we came in contact with when we purchased our first tow trailer.
-
October 2023 by Bobby Hayman
Friendly, VERY courteous.
-
October 2023 by Gary Collins
The team you sent to bring in the new RV was absolutely the best. They were in and out in about an hour. Perfect!
-
October 2023 by Jessica G.
Great customer service and management team does a great job working with customers to put new owners in their first RV
-
September 2023 by todd little
March 2023 appointment made for May 1rst, unit sat for the month of May while insurance estimate was being written. Check issued and parts were ordered for repairs, unit was returned for our Memorial day trip. Parts arrived at some point and never heard that they had arrived. August arrived personally called to find out parts were in and no one let us know they arrived. End of August we sold our camper. Notified them that it was sold and would like to be reimbursed for the balance of the insurance less the parts for repairs. Was told there was no balance after parts and deductible. $1700 claim less deductible $250 = $1450 issued insurance check to them. parts ordered $180 = $1270. Was told I still owed $250 deductible and there was no balance. Contacted our insurance company and lawyer.Stay tuned for conclusion!
-
August 2023 by Cheryl Whitney
We had a wonderful experience! Jimmy, Norm, Bill, and the rest of the team made everything easy and we got a great value on our new Forest River travel trailer. Highly recommend!
-
August 2023 by Jennifer s
I looked at a camper and agreed to purchase it. When I did the walk around, it had several issues. I assumed I was buying a brand new camper, but my camper had gone to a show and came back with broken wall panels, door handle issues and the dimmer switch not working. Yes they sent someone over to fix everything but you can tell the wall was replaced and the door still doesn't always shut right. If I wanted a used camper at shows with issues, I would've paid for a used one. I also felt my salesperson was hurrying because he needed to go to a show. He only showed me 2 campers. I felt like I had to choose between those 2 only. I know I could've said no and I should've. I'm just not happy and felt once they sold it, they didn't care. Lesson learned.
-
July 2023 by Sharon Eggert
Amazing five star experience with Cold Springs! The sales (Jeff) and builder (Kevin) and follow up (Tim) we’re all fantastic! They never left us hanging with unanswered questions.. I am an extremely picky consumer but I do highly recommend Cold Springs. We love our new Park Model the quality is exceptional and it literally came with everything down to the throw pillows on the couch!Thank you for everything.. do not hesitate to purchase from Cold Springs RV! ???? ?????
-
July 2023 by Greg D
I bought an RV in a private sale that needed some work done on the roof and water connections. I'm lucky that Pro RV is not far from where I live. Pro RV was able to get the needed maintenance done overnight while I camped at Cold Springs Resort around the corner. They even transported me back and forth from the resort. I really appreciate the Cold Springs/Pro RV team. They really helped me out when I needed it as I was by myself and arranging the logistics on my own would've been difficult.
