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August 2023 by Samantha Durkin
This is the most disrespectful Towing company I have ever dealt with. Between breaking my tie rod on a tow when the car was DRIVEABLE before they towed it and un driveable after they dropped it off.. Not to mention how absolutely rude and unpolite people you could imagine speaking to. Over charged me for a tow and then argued with me it should have been more even tho they ruined my vehicle when there was nothing wrong with it before Towing it. One part owner agreed to the damage and was reasonable to work with but then the other part owner used vulgar language with us on the phone and hung up multiple times. I would absolutely never ever recommend this company and if it wasn't for the state police calling them first then I would never be in this position in the first place.I'd rather give them 0 stars if I could. They don't deserve the one.
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August 2023 by Google user
This is the most disrespectful Towing company I have ever dealt with. Between breaking my tie rod on a tow when the car was DRIVEABLE before they towed it and un driveable after they dropped it off.. Not to mention how absolutely rude and unpolite people you could imagine speaking to. Over charged me for a tow and then argued with me it should have been more even tho they ruined my vehicle when there was nothing wrong with it before Towing it. One part owner agreed to the damage and was reasonable to work with but then the other part owner used vulgar language with us on the phone and hung up multiple times. I would absolutely never ever recommend this company and if it wasn't for the state police calling them first then I would never be in this position in the first place. I'd rather give them 0 stars if I could. They don't deserve the one.
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June 2023 by Nancy Christian
Police required me to use this company after an accident. I authorized them to release the car to the repair shop covered by my insurance. After about a week and a half, I called the shop, and they hadn't received the car yet. I called the insurance company, and they told me that J&M was refusing to release the car to them because they decided it was totaled, and they wanted to take care of it.The rep also told me that they were charging OVER FOUR THOUSAND DOLLARS, for a tow of less than a mile and ten days of storage, and there were that many days ONLY because they refused to release the car. The delay is also causing me to worry that I won't have a car when my rental car coverage is up at the end of the month..Even though my insurance company will pay the charge, I am fuming at the thought of this behavior. This is why insurance rates are so high, because immoral people and companies bilk the for as much as they can.Service: Car towing
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April 2023 by Rob
Extremely rude and disrespectful from the get go. Car had been there less than 24 hrs and charges $500 cash! Even when I tried picking it up earlier they purposely made me wait till after 12:00 so he could charge an extra day. I called the police station that used them and I was told there had been a number of complaints. The chief thanked me an told me they won't be using them ever be again. Even suspended my ticket due to j and m robbing me basically.
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March 2023 by Dave Martin
Does not operate 24 hoursI was stuck and needed a tow in townI obviously woke him up at 2:30 am. He said he couldn't tow and call back in the morning. Will not use this company again
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February 2023 by Matthew Masewic
I was washing my car and the Battery died. One of the trucks for J&M was there being cleaned, asked for help, the driver got my car started, no questions asked, polite, kind and helpful, no charge!Service: Battery
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February 2023 by Carlee Harder
These guys were definitely helpful. They hauled my car out of the snow when I skidded off the road and I couldn't be more thankful ? ?Service: Car towing
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September 2022 by Lynne Williams
Quick to arrive and got the job done in a timely manner. Will call again for any towing services in the future. Thanks againService: Car towing
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September 2022 by QueenMab
Called about getting my camper towed within town, they wanted over 500 bux to tow it less then 3 miles down the road and back. So much for my camping weekend. I simply cant afford That kind of cash. Its not even a big camper and im not ultra rich so I cant just go out and get a new truck. Thanks for nothing. To the commenter below. YES it was YOU we called and YES you quoted it again when I called AGAIN. SO no need to LIE about it.
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September 2022 by Taylor Connolly
My family and I were traveling home from a Bruins game when our car suddenly died. Not being from the area, we had no idea what to do or who to call. We called about 5 tow companies prior to reaching J&M. Their customer service from the get go was far superior to the conversations we had with anyone else. They came in a timely manner and Matt who was our driver was wonderful. The company even assisted us with finding a hotel to stay at since our car obviously wasn’t getting us the 179 miles back home. 10/10 would recommend to anyone else who needs towing services.Service: Car towing
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September 2022 by Sindee Nowakowski
I’ve never had a better experience. JM Towing & Recovery saves the day. Jared and Matt were so helpful. Their service was above and beyond. I would highly recommend if you need road side assistance in any situation to call them. Their prices were reasonable and they had a great attitude the whole time.That’s just what I needed when I was so stressed and tired after a long day. Thank you so much ?Services: Battery service
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September 2022 by Nicole Morin
Quick response, great customer service, friendly, professional, flexible with my needs and provided exceptional customer service in towing a vehicle that we needs moved. Would use J&M Towing and Recovery again and recommend to any friends!!
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September 2021 by J Ay
Horrible damaged vehicle and did not pay for it after they say they would. They do not have insurance either. Very rude and played games and offensive/threatening. Totally unprofessional stay away!!!! All positive reviews are from their family members.Service: Car towing
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September 2021 by Brandon Landry
Great service. I totaled my car a couple weeks back right in front of the YMCA. 15 minutes later they had arrived to pull my car out of the ditch, and even offered me a ride back to work
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September 2021 by Clayton Spencer
Local police have a contract with them and they will be contacted first, DO NOT LET THEM BE CALLED, your car will be damaged further than it was previous and you will be charged approximately $500 per mile. You read that right and you can contact me for evidence, ignore the response i will get saying “do not post untrue information”, i know they will respond saying something along those lines. If this is deleted i will post it again, We will not be silenced.
