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November 2022 by Sylvia Yowe
I cannot say enough good things about my experience with Marilyn Peterson at BJ's Optical. She knows the true meaning of outstanding customer service! Marilyn was professional, knowledgeable, and fun to work with. She took extra care to make sure all the measurements she took would get the best results for my progressive lenses.I was told it would take 10 working days but BJ's got my glasses finished and delivered to the store in less than a week. After having significant issues with previous glasses from a different source I was pleased to find my new glasses and sunglasses were properly crafted on the first go.Marilyn made a quick adjustment to the nosepieces and the fit, feel, look , and view through the glasses was perfect.And to top off the already great service, I received a handwritten thank you card in the mail from Marilyn a few days later. WOW! You never see that any more!I highly recommend BJ's Optical in W Lebanon, NH to everyone. Another perk is that membership is NOT required for optical services.
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October 2022 by Sylvia Y.
Amazingly great customer service and quality eyeware at affordable prices.I cannot say enough good things about my experience with Marilyn Peterson. She was professional, knowledgeable, and fun to work with. She took extra care to make sure every measurement was precise so my progressive lenses came out perfect. I've had some nightmare experiences with a different optical source that resulted in multiple attempts to get glasses I could read through. After ditching 5 pairs of glasses I finally went to BJ's.Not only did BJ's get it right the first time, I got a great deal on two pairs (regular and sunglasses), and then I received a handwritten thank you card from Marilyn a few days after picking them up. THAT is old fashioned GREAT customer service!!Right now BJ's Optical in W Lebanon is not open every day due to staffing issues but you do NOT have to be a BJ's member to access the optical department! I highly recommend them to everyone!
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June 2022 by A TKW
This is a 5-star review of Marilyn Peterson, more than the general BJs Optical shop.I have never bought a pair of glasses before. My optometrist, who works with an optician and sells glasses in their practice, actually encouraged me to look at heavily discounted options via websites or big box stores, so I could try different styles at a low cost before investing in a 5-10yr pair. On a whim, I stopped at the BJ's optical desk. Marilyn was fantastic! She quickly showed me several options. She offered honest opinions about what looked professional or casual; she pointed out features that might look dated in a few years; and Marilyn encouraged me to take a few pictures, think about about, and come back if I had further questions.My partner, who has worn glasses for years, even remarked that she clearly knew her business! Marilyn is there Tues-Weds 10am-4pm, Fri 11-7, and Sat 9-4. She was kind, helpful, knowledgable, and quick without being pushy. 5-star review for Marilyn!
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February 2021 by Matthew Kaminski
Brought my girlfriend in to get glasses the manager waited on us can't remember her name think it started with an M she had absolutely no idea what the hell she was doing had all the number for her script mixed up with someone else's script couldn't keep on subject never AGAIN
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February 2021 by Mary Servant
Sonja Stefan waited on me. Very professional and gave me exactly what I needed. Highly recommend.
