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October 2023 by Jim B.
I had a package overnighted for delivery over a week ago and still waiting for it. it shows it was delivered to this location on time and has now been delayed for mover a week with no explanation and impossible to reach anyone to figure out. super disappointed. They deserve negative stars. It only needs to go about two blocks for delivery from this location. What is the problem? I would pick up if I can get a person to respond or talk to. Worst place to deal with.
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August 2023 by Charles H.
Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I responded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there.Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I responded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there.
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July 2023 by Joe F.
This Fed Ex is a joke. EVERYTHING we order and is supposed to be delivered via FED Ex doesn't get delivered and is always delayed then they call and ask us to come pick it up, which is 40 minutes from our home. If we wanted to drive to pick it up, we wouldn't pay to have it delivered. Lazy employees. Literally the worst. The sad part is we order from Butcher Box and then the meat is bad when we finally receive it. This is the 3rd time this has happened with the meat and will be the last. We'll switch to Moink who delievers via UPS and has a lovely driver who drops stuff off to us. Not sure why UPS can figure out how to deliver packages when FED Ex can't. Terrible store. Don't use them.
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December 2022 by Beth Hayslett
Took my large Fed Ex package (Shaw’s West Leb FedEx drop off site refused it). Great customer service! Very friendly and helpful.
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June 2022 by Gem W.
Just be aware that this store doesn't provide on-site printing service for the customers who need to print prepaid label.
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April 2022 by Allison Dundas
I’d give zero stars if I could. My package has been on and off their truck for days now and not been delivered. It’s now almost a week late. We would try to pick it up but they supposedly have it on a truck for delivery TOMORROW. So we can’t even pick it up today, because it’s on a truck that won’t even drop it off until tomorrow (assuming it’s not delayed ANOTHER DAY).
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December 2021 by Odessa Lemieux
Worst delivery company ever. I've called 3 times now about my package and they are still bullshiting around, and not trying to fix the issue. I even asked if I could just go pick up my order from the location it's sitting at and they won't give me an honest answer.
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October 2021 by M Ramir
I have had package that needed a signature arrive and then the driver drive away. After calling FedEx they come back though. Thank you for coming back and being responsive! Huge help!
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September 2021 by RedHedChaos
FYI:This is PURELY a pick up and drop off location.There are NO FedEx supplies or printing options unless you have an authorized return label QR code.Supplies and shipping labels can be purchased at the FedEx Ship Store in Lebanon on Labombard Rd.The Ship Store will not print labels on site unless you purchase them at their location.No cash accepted at the Ship Store.
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September 2021 by L G.
Horrible. Package scanned at my facility 2 days ago. "Loaded on a truck" and then next day "loaded on truck" third day and still no packages. Keep getting update that package will be delivered next day. Cannot talk to my local center directly just automation or foreign call center.
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September 2021 by Robert P.
Horrid service. Whenever possible, do not is fed ex. Package on truck for delivery yesterday. Never showed. When I tracked it, it said attempt made. I was at home all day. No one attempted anything. Now days due today, fed ex truck pulled into my driveway, my son was standing eight there, then they backed out and left. Called customer service and got nowhere. I cannot believe they are still in business!
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September 2021 by Ashley m.
Can I give Fedex negative stars? Fedex does not know how to deliver in this region. My packages are consistently delivered days late because of "weather delays" when it is gorgeous out! The delay is never on fedex nationally...it is always on a local level. Stop outsourcing your drivers who delay things because they have no understanding of roads/directions in this region. Somehow UPS has NO issues.
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May 2021 by Michelle Wood
Rude treatment problem never resolved, package never delivered.
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February 2021 by Karen T.
I dropped off several prelabeled FedEx packages and mistakenly dropped a UPS labeled package with them. I have read that this happens often and either FEDEX does the right thing and gets it to UPS for you because UPS and FEDEX cross paths all the time OR, in my case, the package goes missing and never heard from again. So, I might assume that the FedEx folks are enjoying my UPS package. It's too bad, it's stealing and illegal to open someone else's package. But, it happens unfortunately. I called the location and left messages but nothing. Won't go to this location ever again. I know it's my fault for making the mistake but I dont think others should benefit from my mistakes. It's about being honest.
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February 2021 by suzanne davidson
FYI:This is PURELY a pick up and drop off location.There are NO FedEx supplies or printing options unless you have an authorized return label QR code.Supplies and shipping labels can be purchased at the FedEx Ship Store in Lebanon on Labombard Rd.The Ship Store will not print labels on site unless you purchase them at their location.No cash accepted at the Ship Store.
