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February 2024 by Maureen C.
The service met my expectations the quality was on point and the vibe was relaxing with good conversation and treated respectfully. All my needs were attended to and met. I received a permanent and haircut and style. Isabel is an excellent stylist. The business is beautiful and peaceful and has a pleasant atmosphere. The price was very reasonable.
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November 2023 by Addie M.
Four stars because the massage therapist did a good job. The price for an hour and a half massage was very fair too. I'd give zero stars to the woman running the front desk on a Monday night. She is passive aggressive snobby and rude. Made for an unpleasant interaction which quite frankly ruined the mood.
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August 2023 by Renee H.
Beautiful place. We went to experience the Himalayan Salt Cave. This place did not disappoint. The receptionist was friendly and inviting. The salt cave is a beautiful room with comfy chairs and blankets. We will definitely come back.
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May 2023 by Aleesha Z.
This is on the behalf of my friend who doesn't have a yelp account: I am giving this place two stars because I like the color of my hair. I went in for a TRIM and color. I told my stylist before she cut any hair that my hair takes a very long time to grow. I take hair vitamins and use hair growth serums and use high quality products on my hair. She talked about cutting a half inch, which I was fine with. That then turned into her saying an inch. I said that was fine but absolutely no more than that. My hair in the front was longer so she said that when she cut that piece it would be longer. She showed me about an inch and a half between her fingers. I said okay. She then proceeds to hack off four inches of my hair all the way around my head. I say something when I notice how extremely short one side is and I said this is way shorter than we talked about and she said it was just a rough cut. The other side was way longer. She then hacked it off on that side to match the other. I started crying and cried the entire rest of my appointment. I turned around the see the insane amount of hair she cut off of my head. She started sweeping it away in hopes I wouldn't see how much was really cut off. She left a piece or two on the ground so I picked it up at one point and showed it to her and told her this isn't one inch this is way more than that and she just kept saying, ' I didn't cut anymore than I showed you'. That was entirely false. She was going to give me layers (we discussed this at the beginning of my appointment as we agreed on just an inch being gone from my length). I told her I didn't want them anymore because I didn't want her cutting anymore hair off of my head. My hair will be hiding in a bun over the next several months because of how blunt and uneven the cut is. I tried putting it in a pony tail and it looks way too chunky and uneven. When it's left down, it's blunt and one side is longer than the other. I am absolutely horrified. She took $10 off the cut because I was unhappy with it. I don't mind paying for the color and color service because that came out nice but I shouldn't have paid a dime for the hack job she did. I paid almost $200 total and left the salon crying. I am so embarrassed. She and the receptionist were also fighting when I was there and it was very uncomfortable. I should have left when they started doing that in front of a client. I would not recommend this salon for hair services.
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October 2022 by Nancy R.
Dishonest owner. Poor service. Tried to give them the benefit of thee doubt, but each of the 4 times I visited, it got worse.
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July 2022 by Mia S.
I came in about a month ago for a brow and underarm wax by a woman name Miranda. I had a great experience with her. I decided to come back for a Brazilian because the pricing stated on their website was better than a lot of the other places in the area. On their website it states that a Brazilian wax was $45 (shows in picture). I am 39 weeks pregnant and it has been since April since my Brazilian wax but I have trimmed the hairs down. I had Joanne for my Brazilian, she was nice. She stated that my hair was a bit to long for the wax, which I've never had a problem with else where, and that skin was too stretchy. She was only able to complete about half of the front and said for me to come back a few days later once I had more of my hair trimmed down to get the rest finished . At this first appointment I was charged $55. Being under the impression that the price was for the full service that I was coming back to finished. I was wrong. Today I came back in to get the rest of my service finished. I was THEN charged around $20, making my service $75. The manager said that this price was due to time and effort that the waxer used for my service then said that their website states that this service is starting at $45 but prices could increase. Joanne did not practice hygiene during the service; using the same stick to apply the wax onto my skin and dripping back into the pot, dropping the strips onto the floor then picking them up to just put onto my skin to rip off the hair. This place is ridiculous for overcharging for services like this.
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January 2022 by Ashley S.
This place was not what I was expecting when I booked. The site makes it seem very high end and the prices of the massages also reflect that. However when I went in, it is not a high end experience. Tammy was my massage therapist and she was capable and nice but her way of speaking was far from relaxing. She was gruff and bluntly honest. It took me out of the relaxing experience I wanted. She did give a great hot stone massage but it was a similar "vibe" to a PT office. It was not soothing or calming. She whistled a lot which irks me and would just keep talking about random stuff while I was trying to relax. Not what I was expecting for like $145. She does a great massage but I feel like her personality is better suited in a different setting. Though, the entire salon did not seem to be giving off high end vibes either.
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October 2021 by Dana K.
I just called to find out basic information about the salt cave and salon- knowing very little about this place. The receptionist was oddly short and very unfriendly with me, even though I was kindly asking questions. If this is their mode of operation, I don't want to have anything to do with their business. I go to a salon to relax, not to be treated unkindly or rudely! I would advise others to take their business elsewhere.
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August 2021 by Sandy J.
Had an amazing massage by William. He listened to my concerns and really helped relieve tension with massage and pressure points. Felt so much better after. I would highly recommend him.
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February 2021 by Vinnie D.
I had great service there, had a great massage, followed by an hour in the salt room , which is very beautful, I recommend the salt room
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September 2020 by Mike J.
what a terrible way to do business!!! called several times !!! left messages ! website doesn't say anything about being closed ! made appointments for salt cave drove up and waited ........ and waited !! called left messages went shopping had lunch figured maybe they opened late! nothing !! not even a phone call back!!! absolutely terruble business!! spend a few minutes and let ur customers know your closed !! signage on front door says! call when outside waiting room is closed !!! we called !!! no one answered !! will never travel to this place again!
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July 2020 by Pete M.
I just got done with an amazing 90 minute massage with Ariel! Wow just wow was she amazing. Thank you Ariel and I can't wait to come see you again! -Pete M
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February 2020 by Dawn H.
My friend and I traveled 2 hrs to Bien Soigne for spa services and to experience the benefits of the salt cave. I've heard of all the wonderful benefits they provide. I called ahead and booked this appointment well in advance. I wanted to make sure that they could be accommodating with my medical needs. From the moment we walked in the door we were promptly greeted by the owner and felt very welcome. My friend and I both got the Salted Bliss package which was exfoliation, body wrap, and massage. I did want to be in the couples room with my friend because I don't see her very often but we were running late so we had to have separate rooms. It all worked out fine. My massage therapist was very professional , courteous , helpful and understanding of the medical needs that I have. She worked around my oxygen equipment and areas on my back that had to stay covered. I thought this may compromise my quality of service but it did not. I had a great experience and sweat out of tons of toxins from my body. After our treatments we were brought ahead of the group to the salt cave. It was To ensure my level of comfort and give me the extra time I needed to get settled it. That was such a nice touch. We wanted to get pedicures as well but with it being a holiday Kay was unable to accommodate that request. It wasn't such a bad thing because I booked another appointment to sit in the cave again and get our pedicures. Thank you to our two massage therapists and the owner Kay for making this day and experience such a memorable special day. We will be back for sure!!!!
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February 2020 by Alexandra C.
Very happy with our salt cave experience! Also, I'm shocked by the low reviews because every employee we encountered was so personable and friendly. We were able to get a same-day reservation for 2. Price is $20/person for first-timers. We were walked down to the cave, given a small history lesson on the benefits of salt and the setup of the room, and then told to choose a seat. The room had 12 zero-gravity chairs with a blanket at each one. The two of us were in the room with 10 other people, although the employees mentioned that if you visit on a weekday, you are more likely to get the room to yourself. We were instructed not to talk or use our phones. Although no employee stayed in with us, everyone followed the rules which was great. You lie back, listen to the peaceful music and breathe in the air which is infused with pulverized salt. Many people fell asleep and there was some snoring but I found the entire experience very relaxing and positive. My husband walked away feeling as though his sinuses were cleared and it definitely seemed as though he could breathe better. Those 45-minutes were peaceful and meditative. I would most definitely return. Also, the Saturday afternoon staff was PERFECT. Maybe that is the time to go!
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February 2020 by Doe L.
Our first Time visiting a salt cave and it was an amazing experience. The session in the cave was relaxing, clam and quite peaceful. The cave is covered in blocks of the Himalayan Salt, cool lighting and several relaxing chairs with blankets for comfort. After session, enjoyed a couples massage in the downstairs salt rooms. The massage therapists were professional and took excellent care of us. Check out was quick and simple Great experience.
