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October 2022 by Nancy R.
Dishonest owner. Poor service. Tried to give them the benefit of thee doubt, but each of the 4 times I visited, it got worse.
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July 2022 by Mia S.
I came in about a month ago for a brow and underarm wax by a woman name Miranda. I had a great experience with her. I decided to come back for a Brazilian because the pricing stated on their website was better than a lot of the other places in the area. On their website it states that a Brazilian wax was $45 (shows in picture). I am 39 weeks pregnant and it has been since April since my Brazilian wax but I have trimmed the hairs down. I had Joanne for my Brazilian, she was nice. She stated that my hair was a bit to long for the wax, which I've never had a problem with else where, and that skin was too stretchy. She was only able to complete about half of the front and said for me to come back a few days later once I had more of my hair trimmed down to get the rest finished . At this first appointment I was charged $55. Being under the impression that the price was for the full service that I was coming back to finished. I was wrong. Today I came back in to get the rest of my service finished. I was THEN charged around $20, making my service $75. The manager said that this price was due to time and effort that the waxer used for my service then said that their website states that this service is starting at $45 but prices could increase. Joanne did not practice hygiene during the service; using the same stick to apply the wax onto my skin and dripping back into the pot, dropping the strips onto the floor then picking them up to just put onto my skin to rip off the hair. This place is ridiculous for overcharging for services like this.
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January 2022 by Ashley S.
This place was not what I was expecting when I booked. The site makes it seem very high end and the prices of the massages also reflect that. However when I went in, it is not a high end experience. Tammy was my massage therapist and she was capable and nice but her way of speaking was far from relaxing. She was gruff and bluntly honest. It took me out of the relaxing experience I wanted. She did give a great hot stone massage but it was a similar "vibe" to a PT office. It was not soothing or calming. She whistled a lot which irks me and would just keep talking about random stuff while I was trying to relax. Not what I was expecting for like $145. She does a great massage but I feel like her personality is better suited in a different setting. Though, the entire salon did not seem to be giving off high end vibes either.
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October 2021 by Dana K.
I just called to find out basic information about the salt cave and salon- knowing very little about this place. The receptionist was oddly short and very unfriendly with me, even though I was kindly asking questions. If this is their mode of operation, I don't want to have anything to do with their business. I go to a salon to relax, not to be treated unkindly or rudely! I would advise others to take their business elsewhere.
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August 2021 by Sandy J.
Had an amazing massage by William. He listened to my concerns and really helped relieve tension with massage and pressure points. Felt so much better after. I would highly recommend him.
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February 2021 by Vinnie D.
I had great service there, had a great massage, followed by an hour in the salt room , which is very beautful, I recommend the salt room
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September 2020 by Mike J.
what a terrible way to do business!!! called several times !!! left messages ! website doesn't say anything about being closed ! made appointments for salt cave drove up and waited ........ and waited !! called left messages went shopping had lunch figured maybe they opened late! nothing !! not even a phone call back!!! absolutely terruble business!! spend a few minutes and let ur customers know your closed !! signage on front door says! call when outside waiting room is closed !!! we called !!! no one answered !! will never travel to this place again!
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July 2020 by Pete M.
I just got done with an amazing 90 minute massage with Ariel! Wow just wow was she amazing. Thank you Ariel and I can't wait to come see you again! -Pete M
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February 2020 by Dawn H.
My friend and I traveled 2 hrs to Bien Soigne for spa services and to experience the benefits of the salt cave. I've heard of all the wonderful benefits they provide. I called ahead and booked this appointment well in advance. I wanted to make sure that they could be accommodating with my medical needs. From the moment we walked in the door we were promptly greeted by the owner and felt very welcome. My friend and I both got the Salted Bliss package which was exfoliation, body wrap, and massage. I did want to be in the couples room with my friend because I don't see her very often but we were running late so we had to have separate rooms. It all worked out fine. My massage therapist was very professional , courteous , helpful and understanding of the medical needs that I have. She worked around my oxygen equipment and areas on my back that had to stay covered. I thought this may compromise my quality of service but it did not. I had a great experience and sweat out of tons of toxins from my body. After our treatments we were brought ahead of the group to the salt cave. It was To ensure my level of comfort and give me the extra time I needed to get settled it. That was such a nice touch. We wanted to get pedicures as well but with it being a holiday Kay was unable to accommodate that request. It wasn't such a bad thing because I booked another appointment to sit in the cave again and get our pedicures. Thank you to our two massage therapists and the owner Kay for making this day and experience such a memorable special day. We will be back for sure!!!!
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February 2020 by Alexandra C.
Very happy with our salt cave experience! Also, I'm shocked by the low reviews because every employee we encountered was so personable and friendly. We were able to get a same-day reservation for 2. Price is $20/person for first-timers. We were walked down to the cave, given a small history lesson on the benefits of salt and the setup of the room, and then told to choose a seat. The room had 12 zero-gravity chairs with a blanket at each one. The two of us were in the room with 10 other people, although the employees mentioned that if you visit on a weekday, you are more likely to get the room to yourself. We were instructed not to talk or use our phones. Although no employee stayed in with us, everyone followed the rules which was great. You lie back, listen to the peaceful music and breathe in the air which is infused with pulverized salt. Many people fell asleep and there was some snoring but I found the entire experience very relaxing and positive. My husband walked away feeling as though his sinuses were cleared and it definitely seemed as though he could breathe better. Those 45-minutes were peaceful and meditative. I would most definitely return. Also, the Saturday afternoon staff was PERFECT. Maybe that is the time to go!
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February 2020 by Doe L.
Our first Time visiting a salt cave and it was an amazing experience. The session in the cave was relaxing, clam and quite peaceful. The cave is covered in blocks of the Himalayan Salt, cool lighting and several relaxing chairs with blankets for comfort. After session, enjoyed a couples massage in the downstairs salt rooms. The massage therapists were professional and took excellent care of us. Check out was quick and simple Great experience.
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December 2019 by Julie D.
We went for a friend's 30th birthday and the communication/service was top notch from start to finish. I arranged everything with Kay and she was very understanding and helpful. We had massages, and my birthday friend had a pedicure and facial as well and was SO happy! We then got to do the salt cave which was such an interesting experience. I enjoyed hearing the history and a bit of the background on salt caves and their health benefits. Overall, we had an amazing time and all of the staff were lovely. Highly recommend!
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September 2019 by Abbey A.
Hello, I'm a small youtuber with a channel focused on all things "self and soul development." As part of my own spiritual journey, I've tried a variety of new things over the last year such as float tanks, hypnosis, reiki, and now salt caves! I document my experiences on my channel. With that said, if your interested in learning about Bien Soigne's specific salt cave, along with the its history and health benefits- you can watch this quick 5 minute video where I interview the owner, Kay: This review is in no way prompted or encouraged by Bien Soigne, but rather after I had the experience of the salt cave myself, I felt compelled to share with anyone interested in trying one because I had a wonderful time and could not say more great things about the cave itself, but moreso the hospitality of Kay and her associates. Thank You!
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August 2019 by Leesa T.
Had a really amazing experience. Salt cave was amazing. The only down fall about it was you. Oils clearly hear people up stairs walking and moving stuff around. But I really enjoyed the cave otherwise. After the cave I followed it up with a Full body massage. I literally was done with the day. I had some sushi and lots. And lots of water. And slept the day away.
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August 2019 by Laurie C.
My first time there, after calling for a hopeful same day appointment. I was excited they were able to see me for a 90-minute massage for $110, which I confirmed on their website. Amy, the person who answered the phone, offered me a 15-min session in the "Salt Cave" for $15 extra, I said "sign me up". When I arrived I met Amy, and my massage therapist Katarina, who I followed to the treatment area downstairs. She asked me to change, and commented that I had to wear a robe in the sauna. I told Katarina I can't go in the sauna, that Amy had encouraged me to add on the 15-minute salt cave for $15. She went away and came back apologizing for the error Amy made, as she is new. No problem, I'll do that next time. Katarina did an outstanding job on my massage! However, when I went to pay, Amy charged me the extra $15 for the services I didn't receive. Her explanation was nonsense - I somehow must be mistaken. I was definitely not mistaken, as even Katarina felt bad because the promised salt cave was unavailable when I got there, hence they offered me the sauna (for free due to their error), yet somehow both Amy, and now Kay the owner who was standing off to the side never intervening until I asked Amy to speak with the owner... then and only then did Kay step forward and although she wasn't on the phone with Amy and I, argued that yes, I owe $15 additional for the 'salt room' which apparently is different from the salt cave! WTH. I've never stepped foot in this place before yet I am supposed to question what room they put me in? Buyer beware. In hindsight I should have given them the amount of the massage and not once cent more. I am planning to dispute this extra charge on my CC. Bottom line, don't go here. Apparently they need to rob people of $15 so I would assume business must be slow!
