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April 2024 by Bryan Dig
they wouldn't help me bc I said I was a woman but my ID says male. Get with the times.
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April 2024 by Shirley Orellana Guinansaca
My father and I tried to take out a bank check (large amount of money) staff did not want to go through with it due to a discrepancy between my dad’s account and ID (understandable). I then tried to work with them to have them use my account (no discrepancies found) but Stan, manager did not want to help us anymore. He was not welcoming and made my father and I feel judged and honestly really hurt. I wonder if this has to do with how we look like… shame on this branch.
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April 2024 by Jay Applebaum
Best bank in America
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April 2024 by David Benson
they don't answer the phone
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December 2023 by Alphonse Vota
Very helpful. Fast service.
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August 2023 by L Pchelka
Ridiculously bad customer service, (particularly Dee,she picked the phone and interacted with me in person= disgrace)very rude ,unfriendly, unwilling to help.We are being loyal customers for 20 years and I think I will go somewhere else due to my recent experience.
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July 2023 by Shawn Dillons
Both ATM’s out of service all weekend. Inside and outside. Had to drive 3 towns over to another branch to deposit a check early in the morning. This bank has 4 unused open lanes where drive up teller service used to be. Maybe you should put in a 3rd or even a 4th ATM since you closed the other local branch and this one clearly cant keep up with customer demand.
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May 2023 by kuroedov family K
It was terrible experience today!!!!name of women Dee!!Dee.She very unprofessional!rude!!!! Usually when I go to this bank all is good ,but not today,not with this person!!Dee!!!! 04/11/2023..
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April 2023 by Patrick Pasqua
Banks get a bad rap these days. Much of it has to do with how they are run by Corporate. This location actually has staff who CARE about the customer.
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February 2023 by 6BT_ Str86
Anybody ever tried to "get in touch with someone" or get anything "accomplished" by phone with this:("were trying our best to mirror TD bank" ) entity?? (Insert roflyao emoji here) good luck, let alone the rudeness at the old bridge NJ branch. Going in there (AGAIN) today, (well, i wouldn't have to if..see above) to straighten something out , you know, because no one has anything better to do in 2023 but to take bank of America by the hand to "help" them at their job.
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January 2023 by Ali U
Everyone here is aloof, trying to keep there heads down and avoid interaction at all costs. Every time I am here it is a different protocol or policy. Seems like they are winging it.
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October 2022 by 1_K_E_V_I_N_7
(Translated by Google) Do they speak Spanish there? In any bank of America ?(Original)Hablan Español allí? En cualquier bank of América ?
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September 2022 by Shankar S
No one in customer service ever picks up the phone during working hours. Phone abruptly disconnected for no good reason. Very frustrating ?
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September 2022 by rightcoastskim
Vice President Dee V has been a huge help to me chasing down old merger paperwork. Excellent service
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August 2022 by Jacob Allen
I am not a Bank of America customer. My mother is and she wrote a check for my daughters birthday. Not much only $25. I was at the branch with my daughter and they rejected her photo ID from school stating she needed a drivers license or passport. The cashier was smirking as he rejected the check. I understand policy but the check was from Susan Allen, written to Nola Allen with my drivers license that said Jacob Allen which had to be some clearly nefarious activity. The customer service was just rude. No suggestion on fixing the problem. Bravo BOA.
