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March 2024 by Susan Kolkka
This review is not about the massage-that was very nice and the woman was sweet and professional. This is about the company’s sneaky manipulative tactics to get every penny out of you. They wait until after your massage when you are completely relaxed and not focused to get you to sign up for a plan. I realized as soon as i got home that i miss understood the policy (they charge you monthly whether you go or not) and called and explained I couldn’t afford it and asked to cancel- which they simply said ok and goodbye. We’ll surprise- they never did. I call and complain the first month only to be told they have a 30 day termination policy- so even though i only had the package for a week they were still charging me. So i wait the 30 days and get another charge. I go into the spa and complain and am now told- well you had to come in and SIGN the cancellation form. Funny no one mentioned that before. And she says that the 30 day cancellation policy starts today- so they are actually going to charge me again. So i try to cancel immediately after signing up and still get charged 3 months before it’s officially cancelled. I decided to use up my credits and go in 6 months later to make an appointment only to be told- of course- that you only have 90 days to use the credit. What company only gives you 90 days?!?!? And she says that I would have been told when i signed the cancellation note- but lets be serious- if they we’re so misleading about everything else do you really think they were up front about the cancellation rules?? So for one introductory massage i was charged 300 extra dollars that they flat out refuse to give back or apply to future services. You can say its my own fault-but businesses should try to keep clients- not scam them so they never come back. Go to the Fountain instead- better atmosphere and their gift cards dont expire for 5 YEARS.
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March 2024 by Chelsea Bara
What an amazing experience!!! From the moment I walk in the door the girls at the front are so welcoming yet professional and I can’t say enough about the few therapists I have tried. They are all amazing at what they do. Highly recommend this location it’s such a pleasant way to treat myself every month!
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March 2024 by F B
I DO NOT RECOMMEND!!! I usually get facials but I went in for a facial my first time there and started breaking out! They only care about money and not their customers. The managers are EXTREMELY rude, one of them cursed at me on the phone and hung up in my face when I told her my issue! Just save your money
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March 2024 by Moe
The managers are very rude
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March 2024 by Angela Bartuccelli
From start to finish it was perfect and exactly what I needed to relax. Erin was amazing and knew exactly what my body needed.
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March 2024 by Jodi Schiller
what an amazing experience! The place is clean, the staff is friendly and Brandon - was amazing! I highly recommend!
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March 2024 by Minasia A
Excellent massage, awesome customer service. Must visit this location!
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March 2024 by Brianna G
always a pleasure! My massage therapist always helps me with my concerns. The front desk always so helpful & welcoming.
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February 2024 by Iris Holmes
I had the best massage. The spa smelled amazing. The front desk was super helpful & welcome looking forward to my facial next month.
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February 2024 by Isabelle Katri
This location is amazing! Once you get a massage from Brandon or Erin you will never want to go to anyone else! The staff is also incredibly friendly!
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October 2023 by Khalia Sade
Loved my massage & facial. Location is very clean & sanitary. Smells amazing! Highly recommend
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September 2023 by Sooyoung Yang Kim
Had a peeling and facial with Cenia.She is great skillful and very caring person.I liked her comfortably professionally manner!
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August 2023 by Kimberly Farag
After years of massage services, I have finally found the best place for massage! Lisa was so awesome, I felt totally relaxed and she was able to treat my ailments!
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July 2023 by Guadalupe Bravo
My friend gifted me a massage to hand and stone in Allendale for me birthday and boy was it one of the best massage I’ve ever had. The staff is so welcoming, the spa smells amazing. I joined as a member because I have a location near me but I’ll take the drive with my friend to Allendale.
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July 2023 by Khin Tun
All the massage therapist are great. They always have openings for that week or sometimes that day if you call. I recommend this place to everyone.
