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June 2021 by Matthew Dickey
I sent my trusted and treasured Geovid 10x42 HD-B binoculars in due to an accident in the field that left one of my ocular lenses with gouges/scratches in it. I completed the required form, packaged them in their original box and sent them via UPS heavily insured. In 3 weeks they are back in my possession repaired perfectly and obviously meticulously cleaned (they were pretty clean when I sent them, but I can tell you for certain that these were fully detailed by a technician at Leica USA). I cant thank you enough Leica USA - you have a lifetime customer in me aside from the fact that you provide the best product available for what I do. 3 weeks is phenomenal turn around time - there aren't many manufacturers who care this much for their customers. Thanks again!
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August 2020 by Jensen J.
Sent camera in for service, end up worst than before.
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October 2019 by Boris Shnayder
not bad
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August 2019 by Julius Glickstein
Upon arrival I requested to check the autofocus on my CL model with 18-56 zoom. In about 1 hour I received my camera back with suggestions as to the best settings are on this model.
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August 2019 by Brian Higley
Not good
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February 2019 by Joseph Robson
Today I received my leica geovids back from repair after they had them 4 months. Not happy, and they only communicate via email, no phone. While Leica is the best optics, Go with Swarovski.
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October 2018 by Russell Greenberg
I always receive excellent service and courteous reception whenever I go here.
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October 2018 by Siva Muthiah
Best products and service.
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November 2017 by Alex Friedman
This is one of the worst businesses I've ever interacted with. DO NOT SEND THEM YOUR PRODUCT FOR REPAIR. They will tell you that you will receive your repaired product in 8-10 weeks. This is false. You will not. I had to call essentially every other day for weeks to get my lens (simple cleaning and adjustment, which costs $450!) returned to me. All told, took 5-6 months, and they didn't even fix the lens. Aperture ring was returned broken. They even forgot to return a filter that I had attached to the lens. Before sending in my lens, I had sent my camera in for adjustment (700 USD) and had a similar experience. That time, I had to contact the CEO of Leica in order to get my camera back repaired. There are other Leica repair shops (DAG, yYE) that can do similar work for MUCH MUCH less in much less time. Go to them if you need your product repaired.
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September 2017 by Lorne Martin
I just wanted to say that I had a complicated repair situation and a timeline created by an upcoming trip. I sent 2 camera bodies and 2 lenses into Leica Repair New Jersey a number of months in advance of the trip and have now received my gear back in perfect condition, and most importantly in time. Leica honoured my warranties, and the gear is functioning as new.
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December 2016 by Steven Xu
I blame myself not believing the google review when sending my lens. My lens was in their facility for repair for one year now. Today is Dec 5, 2016. Still no sound of it. I even called the VP to ask for help. He pushed the repair, but now it stuck at payment. After one year, my Credit card went expired, and I sent them a new CC information. Now I am stuck here. No one, is replying me. T_T. I want to cry, but to whom do I cry to? Where is justice in this company? Help me. Is anyone who can help me? I want to sell all my Leica gears. This is not a nightmare,. This is reality, the worst reality I have been to. My $3000 lens is at somewhere I can not reach. And I don't know when I will have it back. Can I call the police?
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November 2016 by John J.
I have to add a review about their servicing of cameras. Mine is a Leica digital camera that gave me a memory card read error. I took it to my local dealer (I'm in California) who called Leica and verified that they can repair it. The dealer sent it to Leica and then the waiting started. After two months the dealer e-mailed me with details of the quote from Leica. They would do the repair and do a full setup and focus adjust. I approved the repair. More waiting. Finally, after two more months, the dealer contacted me saying Leica returned the camera, unrepaired. The reason was lack of a part and that the camera cannot be repaired. Astonishing! Since then I did an internet search and sent the camera to Kurt's Camera Repair in San Diego whose quoted price is about 60% that of Leica's.
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May 2016 by Mike London
Probably the worst service I've ever had. As much as I love leica, I'm strongly considering why I should continue using this brand. Shipped my lens in and called 3 and half weeks later to see if they had received it. When I gave them my serial number they asked me half dozen times if "I'm sure I have the right serial number?" YES! I'm sure. Come to find out they had lost the box in their own warehouse for the past 2 weeks. She apologizes and says that the whole factory is behind due to training of new people. Whatever that means, I'm just glad my lens hasn't disappeared. Over the course of the next 4 weeks they originally told me the focus was off and that they could fix it and return in 5 weeks(8 weeks total). Because I said I needed it to shoot a wedding in June. So I call on Monday 3 weeks later and the receptionist tells me they have completed working on my lens and should have it shipped to me by Friday. I'm thinking,5 days to repackag and ship huh? I guess as long as it's finished I'll be patient. But the next day(yesterday) I receive an email stating that my lens has no issues and needed no adjustment??? So I call to talk to someone. I have to figure out why my lens with "no issues" is still in the shop after 3 weeks if it was working fine. So the parts lady(in a very not my fault tone of voice) with out ever taking my name or the serial number or any info tells me, "the invoice says there's nothing wrong." She even puts me on hold and goes to find her copy to read me what the note says. So I ask her "why if the lens has no issues, hasn't it been sent to me yet?" Her response "well that would have to do with our shipping department. Would you like for us to send it back to you?" I'm thinking "no, because I bought a 1200 dollar lens that I like knowing is in the shop rather than having in my camera bag." "YES! OF COURSE I WANT YOU TO SEND IT." Her "well if that's what you want then OK. I'll ship it out tomorrow." What the heck is going on. I was under the impression that you have so much going on that you barely have time to ship out a lens to now you're telling me info about my lens without every taking my serial number or details and you can ship it tomorrow if it pleases me? What the heck is happening? You have to do better than this. This is leica correct? This is the greatest camera system correct? Why don't you have pride in what you do? I would expect this service at a ghetto McDonald's but leica usa??
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October 2014 by Bob E.
Welcoming receptionist and a super efficient evaluation of an old inherited screw mount lens by Jim and another lens tech. They were totally interested in what other Leica gear I had and were more than happy to look it over. All this for a smile (no charge). They are the best!
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October 2014 by George G.
Hat's off to Leica USA. I sent in my ASPH zoom eyepiece for cleaning--it had internal spots due to QC issues in Leica's Portugal factory--and they took care of it under warranty even though I had bought the piece second-hand and had no information about its original point of sale. Then they shipped it back next-day air at no cost to me. The eyepiece now looks pristine. That's the way to stand behind your product. Thank you Leica USA.
