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March 2024 by Anastasia Podlesnaya
Fraud!! Recently, at the end of February, I received an invoice from this company that included not only the current statement, but also seven others dating back to the beginning of 2023. These reports were combined with additional charges for late payment. The company representative explained that on February 2, my bank requested some payments back (7 in total) and they would not remove the fine. The second representative confirmed my payment history and said that yes, the payment was made on time, but the bank only requested these payments after 10 months. Overall, this situation is confusing. I recommend that the company review their billing process to avoid similar issues in the future. The worrying thing is that even though my bank has confirmed that they haven't reversed any payments, the company insists that they have. Additionally, I didn't receive any notifications or feedback through the app, which I usually rely on to pay my bills. It seems unusual that my balance was not carried over to the next month, as is usually the case if a payment is missed. When I asked for the late payment fee to be waived, the company refused, citing an alleged bank reversal, which I believe is inaccurate. This situation has left me frustrated and frustrated with how the company handles billing discrepancies. I asked to speak with the manager and was told that he would call back. Without waiting, I called again and the assistant said that the manager called and left a message. It's a lie!! It seems to me that the company is making extra money by adding these fees - it's a complete scam.
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February 2024 by Official Baejing
Disgusting. What a disgusting company. Paid for service on Feb 1st. They have yet to come out here. They refuse to send someone out to turn my lights on!!!
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April 2023 by Noella Reagan
They do nothing but keep pushing back "restore times". When we lose power, we lose water as well. Get more crews out! We had to board our lizard who requires a heat lamp, have no running water, and no internet. There is no urgency to get our power back on.
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March 2022 by Lidia Umana
Horrible my bill for a 1 bedroom went from $50 to $70 a month to all of a sudden $200 even tho all my appliances have been the same trying to find a new electric company.
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March 2022 by Walid Abdou
Very poor customer service!!
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February 2022 by irl87
What can I say? The worst electric company ever. Charged me double two months start and received a bill for triple the amount I’m used to paying the past year. Email them, and they say they are correct 100% even though I have proof I wasn’t using more energy. They don’t care about that. They only believe their faulty equipment is correct. Been paying as static as possible 65-70 a month. Get a bill for 222 in one month?? What?! That looks right to these incompetent people? They are basically gaslighting me telling me I am using that much energy and I should go with their equal payment plan for $79. I’ve only had a bill of $70 tops over the year. I absolutely use more energy in the winter, but these people had the nerve to tell me summer is more. I’ve never had an electric company think this. I’ve dealt with 2 other electric companies in central nj. Each bill was always higher in the winter. Yet, they are trying to manipulate my mindset to think AC bill is definitely more use than 30-40 degree average February’s.The people are horrible emailing. Very condescending. Try calling, “hour to hour and a half wait”. Ask in an email if they could call me since there is some real discount through email communication, they tell me “if you still have issues, you can call”. Really? After asking if they could call at their convenience. Pretty sure their job is to continue this back and forth. They literally copy and pasted one of their responses as if i didn’t read and acknowledge their first email.I would say don’t use this company, but you know, energy companies and their “legal” monopoly in areas. It’s like “pay what we tell you or you get no power”. It’s literally legal extortion. “We’re correct and won’t bother to check our equipment because we don’t have to. Pay us”Oh and the random outages caused by them with literally 0 warning turning the day. News flash, though pre-covid, people are less likely home at 2 pm, many people are still working from home. Horrible customer service, horrible updates, and horrible explanations for erroneous charges they tell me is right even for electric company standards.I know these people aren’t going to be in trouble for this since they are trained to tell the customer nothing is wrong and try to get them on the equal payment plan so they are paying more every month instead of 1.Definitely going to do some research into alternatives from this. I don’t need this nonsense.
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March 2021 by Gianna Font
My power has been out for 3 days after a tropical storm. While other companies communicate with their customers JCP&L remain silent. We have two old English bulldogs that can die in this heat. It wasn’t a hurricane it was a tropical storm yet they are saying we can expect power back by August 11th.
