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“Noelle is amazing, as is the rest of the staff! Tremendously warm experience, definitely above and beyond a normal teller experience. It's rare to be able to feel this warm while doing my banking. These gals will definitely keep me with Fidelity for many years to come! Outstanding service! They go out of their way to accommodate my specific requests, and I look forward to the long-term relationship their service affords! Very wise choice in employees!!! A+++, Fidelity Bank Executives!!! Stay in this lane, you'll never lose me! ?”
“The branch on 248 is the absolute best! The ladies; Maria, Jen, and Taylor are family at this point. The business I work for uses embassy for their banking and these ladies are always on top of their game. Their professionalism and exemplary customer service should be commended. This has got to be the most exceptional Embassy branch in the valley!”
“Great bank to do business with, except the lobby at the 25th street branch in palmer twp , PA is extremely slow. Like very slow. And there's one teller, Peggy, has a major attitude problem. She's always doing something on her phone or eating something other then her job.She kind of acts like she's annoyed because you're there.Everyone else there is very nice and efficient.”
“Great service and satisfaction. A recent appointment helped me establish other accounts. Debbie was extremely knowledgeable and curtious. Can't say enough about my experience with BB&T/ Trust.”
“Today I stop in this branch to try to set up auto pay on my car loan that I’ve been struggling with setting up. The two women at the window were excellent. Not only did they answer my question and supply me with the forms, but they actually filled out the form for me and just asked me to sign it to make sure that everything would go nice and smooth with the transaction.As if that wasn’t enough customer service when I went to leave, the second woman asked for my phone number and said that they wanted to follow up with me in a few days to make sure that everything they process was completed and then I was all set.On top of this every customer that either walked up to the window or that drove up to the drive-through while I was there was recognize by these two women who referred to the customers by their first names.In this day and age, I can’t believe the excellent customer service that I received from these two women. I only wish that I lived closer to that branch so that I could work with them all the time.I am in retail, and would gladly have both these women work for me however, I didn’t even ask because they seem very happy in the current position.”
“Personnel at this branch always make my experience a great one. Manger, banking staff. Looking forward for more branches to be opened in our Lehigh valley area.”
“Rebecca Hofsaess is truly amazing!!!!! I needed to open a business account and she went above my expectations and I am so happy I met her. If you’re looking for quality service you’ve arrived. Enjoy!”
“I cannot express what a pleasure Demi and Joseph are to work with. They are personable, extremely helpful, and very willing to answer any questions you may have. By far the best banking experience I've ever had and immaculate employees!”
“The staff is awesome!The banking fees, etc ..., are all but nil!They keep solid working hours ....I am not sure what more one can ask for, especially in this day n age!”
“The Best!!!!Better then the rest.
The leadership of Leena over her crew Marla and Sharon. The most friendly and customer oriented I've experienced out of all the branches and other Banks!!!”
“Linda Johnson at the downtown Easton branch was incredibly helpful with my commercial loan. I highly recommend working with her for any sort of small business loan.”
“The Lady that we met with was so very nice to my 16 yr old they were getting their first bank account and she was a breath of fresh air She is blonde and works in the offices not at the teller both. So upset I can't think of her name but anyway she explained everything to my child and it's not an easy task to have a 16 yr old excited to save money for their future but this lady did.”
“I've been banking with WF for at least It's a bank, so not sure how much a "review" is worth. Had a decent experience opening a new account with my wife when we moved to Easton. The male banker that eventually helped us set up the account was very warm and professional, giving us a lay of the land including restaurants we could check out. However, while my wife and I waited for our appointed no one in the bank once asked us if we needed assistance after standing there about 15 min. It was not until I made it a point to be very conspicuous by standing right outside the glass door of the same banker while he attended to another client, then a female banker, who had seen us way before, told us we could not sit there. After that the experience got better.”
“Wow! What an awesome, friendly branch bank. Everyone is genuinely nice and helps when they can. There was a rather loud person in the bank, and the staff dealt with them with compassion. Thank you IRCO!”
“I worked here 2022-2023. I just came to say these guys don’t get enough credit for the work they do. Tina is awesome and deserves to be promoted to a branch manager, and Lourdes is an amazing boss. Even though they let me go, I would come back here if I still lived in the area. Also, Ben is fantastic too.”
“It was my first time trying to send something to family overseas and Angelika Guzman did a fantastic job with helping me do that.she was very friendly and professional .a great asset to the bank .thank you Angelika it’s much Appreciated.”
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“My first time opening a bank account! They were very sweet and supportive veryyy helpful and explained the best that they can to me it was an amazing experience the staff are very helpful caring people Id recommend going ?”