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April 2024 by Jocelyn Laiz
If I could rate this hotel I would give it a zero but unfortunately I have to give a one .first off check in line was long . Waited30 mins to get in. Then we get to the room NOOOO microwave!!!!! How is that even possible! Then the room was dirty dusty and only had clean sheets on the bed! When it was time to check out they refused to lend us a cart ! So me and my handicap mom with my kids had to struggle to carry the bags to car ! Which by the way is a far walk!Oh and apparently your charged a $35. Fee for tourism every day! So make sure to read the fine print before you book with these scammers! Never will go back! And I’m from New Jersey and have stayed at so many amazing hotels!Terrible !
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April 2024 by Victor Maturo
My wife and I been coming here for years unfortunately the front desk service is getting worse and worse my wife went down stairs to ask for a maintenance man at 11pm , 1230 and no one came up we called the front desk and the manager Jennifer was so ignorant to my wife so I called back and she hung up on me what a complete disgrace how can you call yourself a manager and act that way . We ended up leaving and will be reporting this incident someone who acts like that has no place in customer service
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April 2024 by Courtney Noll
Food & drinks: Vic & Anthony's is EXCELLENT!
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March 2024 by TELL A HATER I SAID FU!
Security sucks!
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March 2024 by Ajay_1776 Kumar
I was there for the weekend. The marina is a hit, and the hotel is not that expensive. They gave me a complimentary day to stay. Friendly staff!
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March 2024 by Diane Kramer
Everyone was helpful and friendly. Check in with Jaamal was a pleasure. He went above and beyond with information to make our check in easy.Noteworthy details: Small bathroom. Best drink service in AC.
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March 2024 by Jackie Jones
I booked 2 complimentary rooms at Golden Nugget for 2 nights (sept 9th & 10th), however, I canceled the rooms on September 8th. I spoke to a gentleman and asked him if we decided to come, would it be any problem re-booking the rooms? He checked his computer and assured me there wouldn't be a problem because they didn't have anything scheduled this weekend. I traveled all the way from Durham, North Carolina, and was told they didn't have any more comp rooms. I asked to speak to the supervisor, and I was transferred to Ladinna. I explained to her what happened, and once again, I was told there were no more comp rooms. However, I could purchase a room for $499 for tonight. She said no one can tell how many people will book a room. I told her I understood what she was saying, but I was told It wouldn't be a problem if I canceled the rooms, I could rebook if I decided to come. She said it depends on how the representative worded my rebooking. I asked her, "Don't you all record all conversations." She said yes. I asked her if she could listen to the conversation, and she said flat out no. Now, I am all the way here from Durham, NC, with no place to stay. The supervisor really had no heart or sympathy for my situation. She didn't even want to listen to the conversation to see what was told to me. It wasn't like they didn't have any rooms, and I was reassured there would be no problem re-booking.
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March 2024 by Jason Burns
Dated but great service...and working on updating.Large spacious rooms. Clean.
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March 2024 by Matt Klimas
There was no food Available on Thursday evening. Front desk wasn't accommodating because outside food had to be met outside on a sidewalk instead of Devon telling me that it was DEFINITELY going to be at the front desk. Nobody helped me eat with my blood sugar extremely low. The front desk Manager had no control over this issue and told me to go to the "convenience store" there WAS NO FOOD FOR A DIABETIC. Not one person at the front desk helped me, except Dvon and he tried. I was very polite and I had a hard time. I'm not an old person and I have a video of this interaction. It was wrong in soo many waysRooms: Double bed room was a good thing.Food & drinks: There wasn't a place to eat Thursday night 03/14/2024 !!! No food at all !!
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March 2024 by Carol Cool
We only visited the casino. We had a good time, but didn't win?
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March 2024 by Steven Antoine
I've been visiting the Golden Nugget for years upon years and celebrate my birthday every year at the Golden Nugget and always have a great time. Everyone is always super nice and amazing always!Rooms: Always clean and very nice!
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March 2024 by Jose Sanchez
Do I get any $ love for itlRooms: The rooms clean and well kept.Nearby activities: If you are not high roller or baller. Then you will feel comfortable here
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March 2024 by Dalizahir R
Rooms: CleanSafety: It's quite place.
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March 2024 by Jon Dice
I can not speak of the hotel since I did not stay there but I can comment on the casino. First, everyone we spoke to was super friendly and helpful. My wife and I had a good time playing the games. It was overly crowded or loud. I will tell you that it was a little smokier than some of the other casinos and it isn't as bright and shiny as some of the others in the area. It is somewhat nostalgic and reminds me of how casinos used to be. It felt like more of a locals place. I would definitely visit the casino again.
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March 2024 by M D
Used to really enjoy it. Machines are very tight and they are getting very chincy with gifts.
