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October 2023 by Mike V. Dubuque
Booked my Wife a gel manicure a few weeks back on our anniversary trip to AC, we stayed at the Trop. I wasn't upset by the price I paid, but most importantly my Wife was very happy with the work done. Happy Wife is key, highly recommend this Salon.
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October 2023 by Ariane Jansen
Went here for my wedding hair and makeup. Made the appt for 12 so I would not be rushed to meet the photographer at 4pm. When I arrived, they had me confused with another bride that wanted a 50's style hairdo. Not a big deal, but I feel like the stylist reserved for me due to the confusion was not a good match. While she was very nice and tried to accommodate me, it did not go well. I started to cry and got nervous bc it just looked awful after the first attempt. She was very sweet and tried again, even asked for opinions/help from another stylist. 2nd attempt was better but I still did not like it. There was not enough time to ask her to start over again and my makeup still wasn't done. So I just let it go but I definitely didn't love it. Other story tried to calm my nerves and brought it champagne which was very sweet. She was the one who did my daughter's hair which turned out amazing. Was not happy with the makeup either but was always getting late and I needed time to fix it beforehand. So I paid and left but immediately started crying afterwards. This was my special day and I spent a lot of money for something that I really didn't like. Went back to my hotel, took makeup off and redid it myself. My sister came and tried to fix my hair the best she could. Still didn't love it but it was better than what it was. Giving 3 stars bc the atmosphere and ladies there are very nice, and even though I had a bad experience, my daughter's hair and makeup turned out amazing. So I just did not have a stylist well suited for updo and bridal makeup. I'm not from the area or I would have done a trial run. Lesson learned.
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May 2023 by Dan G
My wife and I have been loyal Tropicana guests for years . .we are from Canada and probably travelled two or three times a year , . then Covid hit ,,, couldn’t Travel , lost all perks we earned. Tropicana has since merged with Ceasars . Our first trip back since Covid was so disappointing. Starting with a 35 dollar a day “resort fee” supposedly covers wifi , pools , beach chairs,, blaa blaa blaa , we were booted off internet every 15 minutes or so, pool was closed and beach wasn’t officially opened yet ??♂️. So if pools are closed etc, let’s wave the fees ??♂️. Drinks are now available to order on machines only , and only after you have spent 5 dollars on a machine. My wife waited 45 minutes (I promise, no exaggeration) for her drink to arrive and they tell u not to leave your machine after you have placed your order . In the past you would just flag down your server and enjoy a conversation with them . Seems like comped rooms, customer service, hell , even using your points to offset parking are a thing of the past. We as Canadians have already taken a hit financially, ($ value) just by choosing to visit the US , but the comped rooms at least made it feel worthwhile. Talking to the front desk and shops along the boardwalk about our experience, they are saying they are hearing that a lot “ people won’t be coming back “ ! Love the boardwalk, love the beach and if you are planning a visit, Hard Rock or Oceans is the best bang for your buck right now ??♂️. If you are looking for a beach and boardwalk without the Casino’s I highly recommend Ocean City??
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May 2023 by Michael M
They claimed they didn’t have any non smoking rooms left unless we upgraded. So myself “ who has Asthma “ and my wife had to stay in a smoke filled hotel room that had cigarette burns in the carpet and a toilet that still had p*** in it. Was woke up at 5am by drunk screaming casino patrons because the room was overlooking the smoking casino floor. Place is awful.
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May 2023 by 93anthonyt
I booked a room online May 19, 2023 to see my nieces play an AAU basketball tournament at the Atlantic City Convention Center. I found out the next day that we could not spend the night at the hotel due to a personal matter. I went online and canceled the hotel (s) within 12 hrs of booking. My cancelation request went through with a ZERO balance due. Mu wife checks the credit card statement and finds a $700 charge from the hotel! I have sent a daily email and several phone calls to the hotel, only to be met with resistance and extremely poor customer service. With so many hotel options in Atlantic City, the TROPICANA should NOT BE A CHOICE FOR YOU. Be Better! #TROPICANA
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May 2023 by David C
What a joke! I made a reservation for 2 night for memorial day weekend... When we arrivded at night, the receptionist told me they are sold out for the night..... I asked how? The receptionist told me that reservation is only for them to find a room if available at the time of arrival? I kept asking whats the point of reservation then? He kept giving me nonsense responses.... I was with my kid and a friend and had to find another hotel.... They sold my room at higher price and never apologized to me... Stay away from this greedy hotel. I do not recommend this hotel for anyone!
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May 2023 by PorshaS6
Worst hotel I've ever been to. West tower room was disgusting and do not look anything like the photos on the website. Mother's Day weekend was cut short thanks to this reason. We didn't even want to shower there. When we asked housekeeping if the room was cleaned, she said "I think so." There were hardwood floors that looked dirty, the room gave off motel vibes for $300/night. Never again!
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May 2023 by Nancy
I tried this salon today . I was so pleased with my stylist Tatiana. She did a great job. She truly considered my hair texture and we discussed reasonable expectations. She was very patient and understanding. I was very pleased with how she styled my hair. This will definitely be the place I will go from now on. I will ask for Tatiana to style my hair. They offer many other services too. It is a very attractive modern place . The staff are very nice. I highly recommend it.Services: Hairstyling
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May 2023 by Jennifer Sanchez
Greeted with a smile first and foremost. My first time getting acrylics and Mel and Kai were amazing. They paid attention to the details and made sure I was comfortable and happy. I would gladly come again. One of the best experiences I’ve had the pleasure of having. I wish Kai the best of luck in her career here as it takes off!
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April 2023 by Lorraine
Had a single process color and cut done by Melanie and she did an amazing job. Everyone was also very nice and accommodating. Highly recommend here.Services: Haircut
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April 2023 by Lorraine Singh
Had a single process color and cut done by Melanie and she did an amazing job. Everyone was also very nice and accommodating. Highly recommend here.Services: Hairstyling
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March 2023 by Roya Nassiri-Rahimi
I purposely travel to AC just to get my hair done by Melanie. She is the bomb! Any time she cuts and styles my hair it is perfect stylish and I current fashion. I have wavy/curly hair and every time I go to another stylist something is off. It either doesn’t look good when I straighten or horribly wrong when curly. I give Melanie artistic rights and she never fails. Lux itself is a nice salon and treats its customers very well. I highly recommend.
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February 2023 by Susan Di Girolamo
Custom coloring and styling was more than I expected.I won’t let anyone else do my hair!I travel down from The Bronx, NY just to see Carly ?
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January 2023 by Jaclyn G
I went here yesterday for my hair, pedicure and makeup. I had the best time! It was so relaxing and everyone was so nice. Maria was so nice and helpful with scheduling and Tati was so friendly and funny. Tati did all 3 services and did a great job! It was a great experience and I highly recommend!!
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December 2022 by Christie Toth
Went here to get my make up and hair done for a party we were going to in the Tropicana. The staff was so friendly and they did an amazing job! I left there so happy! My hair was in a nice updo and the make up wasn't heavy and looked great! I received many compliments!! I wish I could remember the name of the lady that did it because she did an amazing job!!
