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November 2023 by Jennifer Green
This store in Atlantic Av charge my account 3times and refuse to look into my account, then charge my account 64 .00 they are not very honest. Never use ur debit card with them . They will charge ur account and deny it. Had my account shutdown because of it
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September 2023 by Graham gramy
They never give out a receipt. And they just messed up my plan for the second time. I've Been with them for a couple years, but now., I did use my upgrade trying to get a phone. And I still had to pay hella money.
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August 2023 by Richgeana White
I like metro it's a prepaid phone place with low monthly plans for talk , text , data (internet)
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July 2023 by Sarah Haynes
This store ripped my friend off and sold her one phone and charged her for two and kept one
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April 2023 by Graham J. Littlewood
Store is a nightmare had no active phone service to call to contact the reps . Couldn't port an existing number would not recommend it .
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December 2022 by Andrea H
The staff s friendly, and knowledgeable. Yesterday,, I found myself with 5 different lines, causing my bill to increase from $92.00 a month for 2 lines, to $132.00, I was already concerned about 2 lines being $92.00, because many carriers have contracts with the additional linesl costing around $30.00 per month with the first usually around $45.00. Then, the staff, knowing full well there was a large increase in my monthly bill, were not able to help me lower my bill.A new contract can occur after a monthly bill is paid, and a new billing cycle starts. It comes with a new Android phone, and new phone number, usually. That would have allowed me to avoid the price of the old contract I was in.Getting a new contract with a new phone number, or numbers is a bit inconvenient, because you have to let your job, friends, physicians, and family know you changed your phone number. That makes you look like you're financially unstable to many. When you change numbers, most people that are financially stable, have the same phone number for years. A new number sometimes makes you look financially unstable. Like you're switching phone carriers hastily, or due to lower income.My old contract, that used to be $92.00 for 2 lines, wound up costing me the $132.00, despite me never asking for, nor receiving 3 new phones, with new phone numbers, added on to my existing monthly contract. It was still considered my existing monthly cycle, regardless of the fact that I didn't ask to receive 3 additional phone lines. I was a few days shy of being eligible for a new contract, because I paid early. It was frustrating to say the least.I was the last customer in line, 5 deep, so it took a very long time. The store is only made to accommodate 3 Staff members, and 3 customers at a time, so I chose to wait outside. That was annoying.Although, it was better than remaining in the store. I couldn't wait without being right on the heels of the last customer ahead of me, and they were on the heels of the customer ahead of them. The wait took a while, with the transactions lasting around 5-15 minutes per customer. With standing room only inside, standing out in front of the store was a better alternative than being stuffed inside like sardines. It's not in the best neighborhood, but it was daylight, and a heavy police presence was all around.I did get a new contract, with only 2 lines around $25 cheaper than the old one.I recommend the company for anyone looking for bargains. They're owned by T-Mobile..
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March 2022 by Andrea Havrilchak
The staff s friendly, and knowledgeable. Yesterday,, I found myself with 5 different lines, causing my bill to increase from $92.00 a month for 2 lines, to $132.00, I was already concerned about 2 lines being $92.00, because many carriers have contracts with the additional linesl costing around $30.00 per month with the first usually around $45.00. Then, the staff, knowing full well there was a large increase in my monthly bill, were not able to help me lower my bill.A new contract can occur after a monthly bill is paid, and a new billing cycle starts. It comes with a new Android phone, and new phone number, usually. That would have allowed me to avoid the price of the old contract I was in.Getting a new contract with a new phone number, or numbers is a bit inconvenient, because you have to let your job, friends, physicians, and family know you changed your phone number. That makes you look like you're financially unstable to many. When you change numbers, most people that are financially stable, have the same phone number for years. A new number sometimes makes you look financially unstable. Like you're switching phone carriers hastily, or due to lower income.My old contract, that used to be $92.00 for 2 lines, wound up costing me the $132.00, despite me never asking for, nor receiving 3 new phones, with new phone numbers, added on to my existing monthly contract. It was still considered my existing monthly cycle, regardless of the fact that I didn't ask to receive 3 additional phone lines. I was a few days shy of being eligible for a new contract, because I paid early. It was frustrating to say the least.I was the last customer in line, 5 deep, so it took a very long time. The store is only made to accommodate 3 Staff members, and 3 customers at a time, so I chose to wait outside. That was annoying.Although, it was better than remaining in the store. I couldn't wait without being right on the heels of the last customer ahead of me, and they were on the heels of the customer ahead of them. The wait took a while, with the transactions lasting around 5-15 minutes per customer. With standing room only inside, standing out in front of the store was a better alternative than being stuffed inside like sardines. It's not in the best neighborhood, but it was daylight, and a heavy police presence was all around.I did get a new contract, with only 2 lines around $25 cheaper than the old one.I recommend the company for anyone looking for bargains. They're owned by T-Mobile..
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June 2021 by Bryan Knight
Horrible... Employee really denied to do his job
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March 2021 by Brian Hall
Great service from Maci17. Very professional, quick and helpful helping me choose a phone and plan. Thank you!
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March 2021 by marcella wiltz
Great customer service, patience and much humor!!
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July 2020 by Michael Nehr
Pretty decent service and usually fast. Average phone bill price is around $50 a month.
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September 2019 by Jasmine H
clean polite store
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August 2019 by Earl Cooper
Excellent customer service beautiful women nice air conditioner always clean in store and very respectful I love it
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August 2018 by Rosalene Rodriguez
ok service
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May 2018 by Christine Run
Very professional staff, clean place, very organized.