-
June 2022 by Guillermo S.
Not only was I charged for a case that the worker said was free, but also charged me because I "needed" a new plug box because none of my iPhone X ones would work with the new iPhone 11... That was annoying and frustrating, but the salesman got me (Dwade). The bigger problem was when I returned the items with the same guy who was very helpful. This was when GIA (Audubon,NJ store) decided she needed to open her rude, unprofessional, immature mouth and try and tell me I was wrong. Then she realized, no I didn't buy the iPhone 13 which was never mentioned, nor did she ask before she rudely interrupted me by trying to understand why I "needed" the plug and that the case was, in fact, not free but charged into my monthly bill. This was the worst manager I've ever dealt with and when she wouldn't look at us, nor even stand up, but continued to try and correct me, when I was right, I needed T-Mobile to know and handle this person. What a horrible experience and terrible manager with no customer service. The "I'm always right because I'm the manager" tactic never works and is insulting. Gia from the Audubon, NJ store is despicable and gives the company and especially that store a horrible reputation in my mind.
-
February 2021 by Mike Connelly
Unhelpful, nasty staff. Unwilling to go the extra mile to help a customer. One star is the lowest rating I can give. Will be dropping Metro ASAP.
-
December 2020 by A M
Tom was very helpful and worked with us to find the best deal metro had to offer. Great customer service, highly recommend.
-
December 2020 by Heidi Delbeau
Tom was very helpful. Thank you very much!!!
-
June 2020 by Da cute Cookie team
Can't send out texts messages to another metro
-
May 2020 by Corrine Bryant
I wish I got his name of the man working but he was very knowledgeable and helped me switch phones and made my hassle less stressful he was wonderful couldn’t thank him enough
-
February 2020 by Big Bad Bill R.
Worst customer service ever. Switched to Tmobile and had no service at our home. Store told us they would send a hot spot so we could have a signal. They said no charge for the device! Years later we switched to another carrier t mobile charged us for the hotspot! We then returned the hotspot and still have not received the $117 and when we call they keep telling us to go to a store to verify our ID. We've done this twice now and still no refund and just hung up with them and guess what? They need us to go to the local store Again!! Terrible customer service.
-
December 2019 by Carolyn Foss Foss
Got new phone . Helpful staff explained everything about new deals and steals.
-
August 2019 by Donna Hunter
Horrible store. Bought phone does not hold charge been to store twice still no new phone. Representatives very rude like it's not their problem
-
January 2019 by Zach Zirbel
The manager, Majdi, was very kind and helpful. Answered all my questions, gave great advice and set me up beautifully with new phone and case. Great experience.
-
January 2019 by laurie pena
Very helpful
-
December 2018 by Lynn Chalmus
Great,Great you will get the answer to everything you asked.
-
November 2018 by Ashley Garcia
Took my grandmother to change company and a short white guy with glasses was rude and ignorant...
-
July 2018 by Tricia G.
**************** HOLY CRAP!!!! PLEASE READ THIS ************ I almost never give BAD reviews - this place DESERVES and fully warrants one!!!! So, after a laborious, but financially (so I thought) worth it trip to this T-Mobile in early April, 2018 (not even 3 mo. ago) bc of a BOGO & my daughter needing more memory on her cell, I'm doing a 360 1 star review because of the comedy of errors and utter anxiety and anger that I've experienced with TM! Did I mention, probable negative credit score impact as well?!!! The rep (truly a nice, seeimingly knowledgeable young man) who signed me up failed to (admittedly FORGOT!!!!) put in my promo rebate! Thank GOD that I'm very organized and on top of my bills because 4 weeks into the 6 week expected rebate period when my gift card for ~ hello ~ $800 was due me, nothing had come in the mail yet. My former carrier is sending me bill reminder letters. . . my bills are NEVER late and always paid in full! I inquired and that's when the error was discovered. MY BOGO REBATE WAS NEVER SUBMITTED !!!!!! I was mad but sh*t happens. What I was unhappy, to say the least, about, was his nonchalant attitude for HIS ERROR!!!!! This is a lot of money we're talking about here!!!! I voiced that to him. It was like I was saying "pass the salt." The same rep re (well - submitted, period) submitted the rebate offer in early June. Okay, more waiting. I checked on the status a few weeks later - NADA. I went into the store and let TM know what was happening. They pulled up my account and showed me that the rebate had been accepted, but not approved. "That should show in a few days." I'm annoyed but okay. I'm pretty good with computers and go online ALOT but can't get into the website, etc. .etc. (later I find out that I was given THE WRONG website link!) Now I chat w/ TM via their app to save time. Nothing showing per this rep. , then wait - a $1,400 (ooooh!) rebate coming to me, but they can't expedite the refund, per my request and story reiteration. Blah, blah, blah, getting collection letters from my former carrier now looking for my final billl's payment. Hello - I cannot make it b/c TM has screwed me over and hasn't mailed me my $800 refund yet, and I cannot pay it! I get a text questionnaire about TM. I give it lousy 0 and 1 (out of 10) scores. Surprisingly, a TM rep calls me that night (while I was cooking dinner). She said that she saw the poor scores I gave and wanted to know why I gave them. OMG - I'm super impressed and hopeful now for resolution! FINALLY, an intelligent person who will HELP ME. She takes my info down and tells me she's going to look further into my issues. I told her that I was going to TM the next night to talk to the mgr for an appt, which I set up earlier. She was happy to hear that and said he would call at 7:15 p.m. the next day while I was there (I told her I w/b at 7 p.m.). I get there at 6:45 p.m. Check in then tell them about the rep calling in, etc. I come back to the store, even though the rep didn't call in yet. I'm wild and call her. Now, my original in store rep is on his phone re: my refund status, and I call into TM on my cell for this female rep. I'll spare you the details and yet more writing . . . . Bottom line- the in store orig and same rep put in the wrong effing code and now ANOTHER 6 WEEKS until my supposed correctly entered rebate. O M G !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How I didn't combust is beyond me and my hot Italian temper. (did I mention that I was HANGRY and had a headache too?!) The $800 due me is now down to "a $700 maximum" for the BOGO that was done in April. O M G - jilted and misinformed yet again! So, we talk more (all on speaker on my cell at this point) and the MIA $100 will now show as a credit on my TM account. It's not ideal, but it's semi resolved
-
June 2018 by Ishrat Chowdhury
The manager was really helpful, got more help than I needed. If you go there look for Araf 😊😊
