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November 2025 by Tony Cui
The hotel really sucks. We booked two rooms for two nights. For some reason we could not check in. The agent (Expedia) talked to the hotel on the first day, the hotel manager called Michael still insisted to charge us for two nights. That is not reasonable at all. If your customers cannot check in and the agent called to cancel the reservation on the first day, charging one night is reasonable. Not reasonable to charge both nights. Greedy hotel greedy manager.
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November 2025 by amanda hanson
⭐⭐⭐⭐⭐ Outstanding Service from Noah Fox & Tracie Lyn Evans — ICONA
From the moment I stepped into the ICONA lobby, I was greeted with exceptional hospitality by Noah Fox and Tracie Lyn Evans, two employees who represent the very best of what this beautiful beachfront hotel has to offer. As a local resident looking for a place to recommend to visiting friends and family—since I don’t have the space to host them at home—I had stopped by to request a tour. What I received was far beyond anything I expected.
Noah Fox was the first to welcome me, offering a warm, genuine greeting and immediately making me feel valued. He gave me a thoughtful, individualized tour of the hotel, walking me through the property, explaining each amenity, and answering every question with clarity and enthusiasm. His professionalism, care, and natural kindness were evident in every interaction—whether with me, other guests, or fellow staff members. Noah consistently went out of his way to ensure everyone around him felt supported and well taken care of.
Tracie Lyn Evans then continued the experience with the same impeccable level of service. She provided another personalized tour, offering an in-depth look at the rooms, dining options, recreation spaces, and the overall feel of the property. Her knowledge, attention to detail, and heartfelt pride in ICONA truly stood out. I watched Tracie engage with guests and employees throughout the hotel, and her warmth, courtesy, and professionalism were unmistakable. She has a gift for making people feel welcome and appreciated.
Together, Noah and Tracie created an experience that was informative, gracious, and memorable. Their combined dedication, hospitality, and genuine care speak volumes about ICONA’s standards. If the service they provided is any indication of how guests are treated here, I can wholeheartedly and confidently recommend ICONA as the perfect place for my friends and family to stay when they visit.
ICONA is incredibly fortunate to have team members like Noah and Tracie—true standouts who deserve every bit of this five-star praise.
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November 2025 by Marie Cinq-Mars
Wonderful place to stay. Astonishing views. On the the ocean, close to the dunes. Checking in, Carrie Anne welcomed us warmly with a huge smile. At the Avalon Brew Pub, we had Chef Michael’s delicious fish and chips. The service done by Jade was great and Lynn took a nice photo of us two.
Next morning, Lizzie gave us our very good takeout breakfast as a pro.
I just love that place. It even has an EV charger.😀
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November 2025 by Charles Rosenberg
We went for a 2-day “cozy” promotion in November. The staff was friendly, responsive, and abundant, considering the season. The fireplace supported the cozy theme very nicely! Our room,, the Classic King, was very comfortable, with a first rate kitchenette. The house phone was broken…as it happened, we had little need for it, but… The bathroom decor was way above average, and the room was generously supplied. Its door had a strange tiny opener fixture that clashed in quality with its neighbors. Attractive balcony, would love to use in warmer weather. We had a very pleasant stay.
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November 2025 by Dennis Bouquot
Beautiful place, on the ocean
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November 2025 by Elizabeth Grove
Excellent service.
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November 2025 by Larry Mac
We did our yearly 2 day getaway and enjoyed it. The room was nice and clean and it was quiet. Service was excellent.
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November 2025 by Amber Raye
I had an absolutely wonderful stay at this hotel in Cape May! From the moment I arrived, the staff was warm, welcoming, and attentive. The room was spotless, beautifully decorated, and had that perfect Cape May charm. The bed was incredibly comfortable, and I loved the little details—like the fresh linens, cozy robes, and complimentary local treats.
The location couldn’t have been better—just a short walk to the beach, shops, and restaurants. The property itself was peaceful and relaxing, with a lovely outdoor area to unwind. Breakfast was delicious every morning and made with care, which made the stay feel even more special.
Everything exceeded my expectations. I would absolutely stay here again and highly recommend it to anyone visiting Cape May!
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November 2025 by Thanh Nguyen
The icona was definitely a fantastic stay. From the check-in to check out. Everyone was super nice. The rooms were very clean and the amenities were great. I had amazing room service as well too from the Avalon pub that's downstairs located nearby their entryway. I hope I got her name right. But Jillian who made my delivery before my room service was absolutely fantastic. She was awesome. We were lucky enough to get a third floor room with a balcony that will face towards the beach and it was super nice looking at the sunset at the water and just a fantastic state overall while we were there for our friend's wedding. Highly recommend this place to anyone who's visiting Avalon. It is a bit further down from the main stores, the attractions that Avalon offers in their town. However, if you're looking for a peaceful time, quiet and just a quaint experience, this is definitely the place to do it. Plus it's a fantastic spa on site!
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October 2025 by Dave Morgan
Great venue for a wedding
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October 2025 by Belinda Lawson
Just Beautiful!!! Great area.
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October 2025 by abram conkjr
Place a beautiful place right on the water for the upper echelon
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October 2025 by Lana K
Love the location. The pool was still opened. Th hotel also has spa jacuzzi . Located just right on the beach. Very beautiful lounge area , what I love the most is the smell. Upon arrival when you just stepped into the lobby the smell of hotel is so fresh and clean that I never had noticed anywhere else .
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October 2025 by Linda Mullin
Gorgeous place on the ocean. Continued improvements thru the years. Food good, service great, ambiance fantastic.
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September 2025 by Gabrielle Pisacreta
Had a great time at the Icona Golden Inn. Noah was wonderful to work with. We came for a quick stay and he was overall very kind and helped us with recommendations in the area. He also helped us with an early check in and late checkout, which we really appreciated. I have stayed at the Golden Inn before the Icona took over, and I was pleasantly surprised with the updates. Rooms were spacious and clean.
